Job Description
Job Title: Project Worker,Tenancy Protection Service
Reports to: TPS Assistant Manager, Dublin.
Main purpose of the job
- To work with those at risk of becoming homeless and homeless personsto solve their housing crisis
- To assess the suitability of referring a case to the Assistant Manager for referral to the DSP (Department of Social Protection) under ITSP (Interim Tenancy Sustainment Protocol)
- To assist in carrying out reviews on approved ITSP cases on a rolling 26 week basis for people using protocol
- To work as part of a team, to provide an efficient and effective advice and advocacy service to clients who contact the Threshold TPS with their housing problems with an emphasis on helping people to help themselves
- To contribute to the overall development of Threshold as an agency working to address the underlying causes of housing problems and homelessness
Principle Duties
- Provide a high quality and effectiveinformation, advisory and advocacy service to clients of Threshold’s Tenancy Protection Service by phone, by email and in person by appointment
- Tocontribute towards covering the out of hours emergency service which is done on a rota basis for which time off in lieu (TOIL) is given
- Where appropriate, undertake follow-up work on behalf of clients including mediation, negotiation and advocacy work with landlords, letting agents and statutory organizations including DSP Representatives and Council officials
- Explore with and advise clients on all available options and help them choose a course of action including referring disputes to the Residential Tenancies Board
- Support clients in taking action themselves
- Accurately record details of clients and the actions taken on their behalf on the Threshold Database
- Maintain accurate client paper files in accordance with relevant policies and procedures
- Support Threshold clients to take cases to the RTB or to make appeals to Social Welfare Appeals Office or to Local Authorities and where appropriate provide representation
- Make appropriate referrals to other agencies and to work collaboratively with staff from other voluntary and statutory groups. To include tenancy sustainment service / Post settlement workers
- To manage a case load, ensuring that all work carried out in a timely manner and that all file and paperwork is kept up to date
- Represent clients at Residential Tenancies Board dispute hearings where appropriate and resources permitting
Other Duties
- Keep up-to-date with relevant legislation, policies and practice as well as other information resources and technology.
- To contribute to Threshold’s research and lobbying function; particularly by identifying queries which may have wider policy implications
- To attend support/supervision, case conferences, training sessions and staff meetings
- To share in administrative and domestic tasks (including updating information, filing, carrying out research and inputting data)
- To support in the administration and running of fund-raising ventures.
- To represent Threshold at meetings where necessary
- To undertake outreach work where necessary
- Deliver training and give presentations to other groups and agencies
- To keep up-to-date and comply with all Threshold policies and procedure
- Provide reports on work undertaken to the TPS Assistant Manager
- To report to the TPS Assistant Manager and undertake other tasks which they may assign from time to time.
Main Terms and Conditions
Salary:TBC
Hours:The position is full time (35 hours per week) during our opening hours of Monday-Friday 9.00am-5.00pm.
The position also requires covering the emergency out of hour’s phone service. (Where work is undertaken outside of these hours you will be entitled to time off in lieu)
Holidays:The annual leave entitlement is 25 days plus bank holidays and additional discretionary days at Christmas.
Probation:Six months.
Contract:This is a permanent position subject to continued funding.
Location:21 Stoneybatter, Dublin 7.
Letters of application and CV’s should be emailed to:
Laurence Kinch, Assistant Manager, Tenancy Protection Service,
Threshold,
21 Stoneybatter,
Dublin 7
Tel: (01) 635 3605
Email:
Closing Date: Friday 29th September 2017