Job Profile
Job Title: / Quality and Improvement ManagerDepartment: / Neurological and Scotland Directorate
Main Location: / Home Based
1. Main Purpose of Job
The aim of the role is to be named Service Improvement Manager for neurological and community service areas, supporting clinical governance, audit and quality improvement programmes. There will be a requirement to support internal clinical investigations as a member of the quality team
The role will promote clinical leadership at all levels and a learning culture within designated service areas
2. Position in Organisation
The position involves you working with the following Key Workers:
- Director of Neurological and Scottish services
- HR Business Partner, Healthcare
- Clinical Quality Team
- Education and Training Leads
- Centre Directors and Service Managers,Neurological,and Scottish community services
- Heads of Care
- Health and Safety Team
- Medical Director
- Health and Social Care Governance Committee
- Quality Improvement Groups
- Quality Action Group
- Neurological Professional Forum
- Learning Development and Workforce group
- Legal Department
- Regulatory bodies
- Nursing and Midwifery Council
- Royal College of Nursing
3. Scope of Job
Clinical Governance / Quality
- To provide leadership and work with named Heads of Care and Registered Managers to ensure compliance with regulation and national standards and evidence based practice
- To monitor compliance with regulatory standards and Sue Ryder Policy within designated services and report findings to Chief Nurse, Director of Neurological and Scottish services and local directors through the governance processes
- To investigate serious incidents and complaints as required by either the Chief Nurse or Director of Neurological and Scottish services.
- To support and promote continuous improvement through quality improvement action plans at local level
- To share and support best practice and knowledgeacross all services
- To prepare designated papers for the Health and Social Care Sub Committee, and Healthcare Governance Committee and neurological SLT.
- To work alongside the Chief Nurse and other members of the Senior Leadership Team, contributing clinical expertise to discussions and supporting decisions
- Establish, promote and maintain effective working relationships with senior healthcare colleagues and key external agencies
- Promote positive brand awareness internally by living and modelling the values
- Develop the role to be responsive to the changing needs within Sue Ryder and Government initiatives and to embrace innovation
- To have an understanding of all aspects of clinical governance to include management of clinical risk, patient safety, evidence based practice, learning and development, clinical audit, research, information governance and service user involvement
- To develop written clinical/educational procedures and policies to support clinical practice within the lead area
4. Dimensions and limits of Authority
The post holder will not directly line manage other staff but will act in an advisory role as a senior nurse and quality manager within the charity
5. Qualifications
Educated to degree level and with highly developed specialist knowledge of neurological conditions acquired through training at post graduate diploma level or equivalent plus relevant experience
Registered Nurse Nursing qualification with current holding effect registration with the Nursing and Midwifery Council
Experience and Skills
- Professional credibility in field of neurological/community practice
- Knowledge and understanding of the current regulatory requirements, and government health policy for both England and Scotland
- Evidence of continuing professional development in sphere of practice
- Excellent written and verbal communication skills, and the ability to communicate complex and/or sensitive issues or information in a timely manner
- Excellent Teaching/presentation skills
- Proven leadership skills and experience at a senior level within a clinical governance/nursing role
- Experience of effecting measurable change within a service improvement project.
- Experience of leading clinical investigations and producing written reports including summaries to a high standard.
- Willing to travel to locations across Sue Ryder Neurological and Scottish services
- Politically astute
7. Duties and Key Responsibilities
A It is anticipated that 100% of the post holders time will be undertaking a quality
managers role which, encompasses clinical audit, investigations support and service improvement initiatives, within designated services.
In order to facilitate the safe and smooth running of the quality team and supporting service delivery, employees are expected to maintain a safe working environment, maintain service user confidentiality, and occasionally take on reasonable additional tasks.
8. General
In addition to the specific duties and responsibilities outlined in this job profile, all Sue Ryder employees should be aware of their specific responsibilities towards the following:
- To adhere to all health and safety and fire regulations and to co-operate with the Charity in maintaining good standards of health and safety
- To uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute
- Promote and sustain a responsible attitude towards equal opportunities and diversity within the Charity
- Demonstrate a commitment to ongoing registration requirements or any national professional or occupational standards associated with the role
- Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role
Sue Ryder Care is a charity registered in England
and Wales (1052076) and in Scotland (SC039578).
Company limited by guarantee registered in England
and Wales(943228) Registered office: King’s House,
King Street, Sudbury, Suffolk CO10 2ED