Jacquetta A. Thurman

PROFESSIONAL SUMMARY

Call center professional with over 10 years of diversified customer service and call center experience. Experience in responding to all incoming calls in a high volume call center environment, Excellent written and oral communication skills, Works well independently or as a team, Ability to multi-task and is detailed oriented.

PROFESSIONAL EXPERIENCE

Drive time, Fort Worth TX

Loan Advisor

May 2016-- Current

Assisting customer’s with their auto loans

Payment Processing

Customer Service

Collections

Data Entry

Scheduling payment arrangements and setting up automatic drafts

Making Modifications to auto loan if/when necessary

Joyce Tax Service, Arlington, TX Aug 2015 - Apr 2016

Office Manager

  • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
  • Attend meetings to record minutes.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.

Time Warner Cable, Irving, TX Jul 2014 – Jul2015

Customer Service Rep

  • Inbound Calls for new service set-up, Collections, billing, schedule tech visits, handle customer complaints, troubleshoot service for technical issues, walking customers through rebooting their devices,

DLClark Inc., Euless, TX Jun2011 – May2014

Office Manager

  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
  • Answer telephones, direct calls and take messages.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Complete and mail, contracts, policies, invoices, or checks.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
  • Go out in field to follow-up on all current customers.
  • Hire all qualified applicants.
  • Put on computer calendar what everyone's duties were for eachday.

Silverleaf Resort, Arlington, TX Nov2008 – May2011

Reservationist/ Assistant Manager

  • Outbound calls to contest winners,set and scheduled appointments for dates and times to pick up gifts at multi-million dollar resorts.
  • Verified all winners information such as name, address, and type of gift won.
  • Then took inbound calls for customers inquiring on complete address and name of facility they are needing to travel to or any other issues,concerns or complaints.

Courts of Bedford, Bedford, TX Oct2007 – Oct2008

Leasing Agent/Assistant manager

  • Assisting prospects in finding a home suitable for one.Focused on current residents and making sure to keep them satisfied along with meeting a monthly quota to obtain a full and well kept property.bookkeeping,rent roll, and posting rent.

Hotels.com, Arlington, TX Feb2006 – Aug2006

Customer service/Reservationist

  • Setting reservations for customers wanting to book vacations in advance and assisting current customers with issues with there vacation packages.

World Net Communications, Arlington, TX Jan2004 – Jan2006

Customer Service Rep/Sales/Collections

  • Assisting customers with issues due to phone service not being connected when due,credit or collection issues that may need addressing and signing up customers needing home phone service.

Office Max Call Center, Fort Worth, TX Jan2003– Jan2004

Customer Service/Collections

  • Collecting on unpaid debts and showing a high volume of customer service to all customers. Being available to assist customers with all their needs quick and efficient.

E.A Health, Randoll Mill Rd, TX Nov2000 – Dec2002

Health Care Specialist

  • Setting potential clients up with health care coverage for individuals along with business owners for their employees. Maintaining a high level of customer service and meeting a high weekly quota.

EDUCATION

High School Diploma

Lamar High School Arlington TX