Personal Computing Specialist III
Purpose
Purpose:
Implement and maintain information systems and programs. Provide training and supporting users on systems applications. Oversee the daily function of a small IT staff.
Essential Functions
Function 1:
Installing, supporting, and maintaining servers or other computer systems, planning for and responding to service outages and other problems.
20 % Time
Function 2:
Technical support for both on-site and off-site computer users.
20 % Time
Function 3:
Track detailed information about each client's service request in an on-line ticketing application and client knowledge base.
10 % Time
Function 4:
Support various software products, including but not limited to Microsoft Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Backup Software, Anti-Virus and Anti-Spyware products, and various client-specific applications.
20 % Time
Function 5:
Support all network equipment and connectivity to the client, including routers, firewalls, VPN concentrators, and other devices.
10 % Time
Function 6:
Follow standard procedures for providing proactive service delivery, including application server patches, data backups, network configuration and security changes.
10 % Time
Function 7:
Utilize software/hardware/network tools and troubleshoot client issues/problems.
10 % Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Scripting or light programming. Project management for systems-related projects. Supervising or training computer operators. Consultant for computer and software related problems. Other functions as assigned.
Qualifications
Required Qualifications:
90 college credit hours of course work towards degree in computer-related field or equivalent and 3 years of practical experience in computer-related field. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: If no high school diploma or GED, list highest grade completed; If some college or college degree, list school name, degree type, major, graduated or not, and hours completed if not graduated.
Preferred Qualifications:
Significant knowledge and experience in hardware/software/network concepts, tools, and support best practices in a fully managed IT environment. Customer service experience. Good organizational skills. Must be proactive, self motivated and analytical. Ability to meet deadlines, prioritize workload, and manage time effectively. Excellent communication skills including the ability to interface with clients as necessary. Exceptional problem solving and customer service skills. Ability to work independently with minimal supervision. Proven ability to work within a team, keeping everyone in the loop, while still functioning independently. Proven documentation skills (responsible for documenting all contact with the systems or clients in the trouble-ticketing application and updating client knowledge base as appropriate).