CLASS CODE: 1619
PAY GRADE: 426

CLASS TITLE:SENIOR REVENUE ADMINISTRATOR - SES

ALLOCATION FACTOR(S)

This is work supervising and directing the collection and enforcement functions of a district or developing and implementing of recommendations for specialized collection programs; or analyzes, recommends and/or implements policies related to regional activities in the areas of compliance review, investigations, collections and taxpayer education. The primary duty of an employee in a position allocated to this class is to spend the majority of time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward or discipline subordinate employees or to effectively recommend such actions.

EXAMPLES OF WORK PERFORMED:

(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)

  • Directs the work of employees to ensure maximum utilization of time and resources.
  • Directs and coordinates the development and continued improvement of innovative tax programs.
  • Motivates employees to improve the quality and quantity of work performed.
  • Plans work loads, work flow, deadlines, work objectives and time utilization with employees.
  • Establishes evaluation criteria and responsibilities and meets regularly with employees to ensure that established criteria are met.
  • Trains employees in methods for performing an effective and efficient job.
  • Communicates on a regular basis with employees both individually and in staff meetings.
  • Plans, assigns, and supervises the activities in an assigned area in the administration and collection of various taxes assigned to the department.
  • Provides instruction in collection and enforcement procedures.
  • Recommends work programs and processes which will ensure maximum utilization of time and resources.
  • Participates in strategic, tactical and Performance Accountability Measures (PAM) planning sessions.
  • Evaluates resources and PAMs to advise management in areas of allocation and operational improvements.
  • Provides technical advice and expertise to the Regional Manager and Revenue Service Center Manager on all procedural and tax issues.
  • Serves as liaison with legal staff in taxpayer dispute resolution proceedings.
  • Participates in formulating policies, objectives, procedures and goals for the investigation process and monitors the progress of the process making refinements and/or modifications.
  • Assists taxpayers and agency personnel by providing information on laws administered by the department.
  • Confers with administrators and staff on techniques and procedures concerning difficult problems.
  • Resolves difficult/sensitive problems in the areas that cannot be resolved by the administrators and keeps upper level management appraised of the progress of each case.
  • Determines the referral of certain tax records and conducts conferences with taxpayers to determine validity of assessments and tax questions.
  • Holds conferences with taxpayers who have requested hearings under their Rights of Appeal in an attempt to resolve problems to the mutual benefit of the State and the taxpayer.
  • Ensures all necessary internal controls are in place to safeguard State of Florida assets.
  • Acts as a liaison with local banks and post office officials concerning State Treasury deposits and tax remittance.
  • Prepares reports and analyses concerning activities within the area.
  • Represents the department during court litigation.
  • Ensures the offices in an area are operated in accordance with agency and division rules, regulations and applicable laws.
  • Performs analysis of core processes and develops recommendation to improve the efficiency and effectiveness of those processes.
  • Makes recommendations to improve the quality of policies, procedures, and processes.
  • Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)

  • Knowledge of tax accounting or tax auditing methods, principles and procedures.
  • Knowledge of supervisory principles and practices.
  • Knowledge of a tax administration program area.
  • Knowledge of a the principles and techniques of effective communication.
  • Knowledge of basic mathematics.
  • Knowledge of evaluation techniques and program planning.
  • Knowledge of methods used in verifying and analyzing data.
  • Ability to plan, direct and coordinate activities relating to the collecting of tax revenues.
  • Ability to supervise people.
  • Ability to extract and disseminate accurate information relating to revenue laws.
  • Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
  • Ability to review, analyze, interpret and evaluate data.
  • Ability to understand and apply laws, rules, regulations, policies and procedures.
  • Ability to communicate effectively.
  • Ability to utilize problem-solving techniques.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to determine and coordinate educational and training requirements.
  • Ability to formulate rules, regulations, policies and procedures.

MINIMUM QUALIFICATIONS

EFFECTIVE:

7/1/2001

HISTORY:

06/20/1996

04/11/1995