Job description

Title:Network Support Co-ordinator

Responsible to:Network Support Manager

Main Purpose:To support Headway groups and branches achieve their objective ofproviding sustainable, high-quality services to brain injury survivors and their carers

Salary: Competitive, depending on experience

Hours:35 hours per week, with requirement to work occasional evenings and weekends

Location: Various

Annual Leave:25 days per annum excluding bank holidays

Key tasks

  1. To act as the key support worker for a cluster ofHeadway groups and branches and with other groups and branches when necessary.
  1. To support Headway groups and branches to maintain high standards of service delivery through working within the Headway Minimum Standards framework and within Local Authority/Council contracts and Service Level Agreements.
  1. To work closely with groups and branches and their governing bodies to monitor areas of risk such as complaints, employment/HR issues, and unsatisfactoryservice delivery, and to advise and investigate if appropriate.
  1. To provide intensive support to groups and branches facing difficulties, if necessary through direct assistance by managing or delivering their services.
  1. To developand maintain excellent working relationships with groups and branches, relevant agencies and stakeholders to ensure co-ordination of care and support for brain injury survivors.
  1. To map and monitor group and branch services, identifying patterns of changing provision and the potential for developing new groups and develop as appropriate.
  1. To encourage groups and branches to actively participate in Headway campaigns, events and activities such as The Way Ahead, Action for Brain Injury Week, and the Headway Annual Awards.
  1. To contribute to raising awareness of brain injury among groups, branches and the wider community by providing training and information as agreed.
  1. To attend regional, local group and branch meetings,team meetings, all-staff meetings and training opportunities as required. This may require some evening and/or weekend working with occasional overnight stays.
  1. To produce detailed reports for the Network Support Manager,Director of Services or others as required.
  1. To ensure Headway groups and branches are aware of and formally acknowledge relevant codes of conduct, such as the Headway Solicitors Code of Conduct and the Trustees Code of Conduct.
  1. Support and encourage groups and branches to complete the returns and updates as required by Headway UK.
  1. To act as a Headway UK representativeata local leveland enhancethe reputation of the charity at all times.
  1. To promote good practice in Equal Opportunities throughout the group and branch network.
  1. To undertake such other reasonable tasks as may, from time to time, be deemed necessary.