BOOKSTORE and REPROGRAPHICS
SERVICE AREA OUTCOMES FOR 2011 - 2012
Service Area Outcomes / Methods of Assessment / MeasurementCriteria / Summary and
Analysis of Data / Use of Results and
Modifications
In support of student learning, the Bookstore works hard to keep textbook prices as low as possible. The Bookstore will seek alternate ways for students to save money on books such as used books and a rental program. / · Profit and Loss Statement
· Comparison between top textbook price and used book price.
· / · Student Survey
· Focus Groups
· Opinion Surveys
· Website Feedback
· Email Feedback / (To be completed after assessment is completed.) / Decide if the used book sales and rental program are saving the students money while still allowing the Bookstore to make a profit.
Students are aware of the Bookstore, but we would like to increase traffic by reaching out to the students through publicity, word of mouth, and a more appealing web page. The Bookstore will consider adding weekend hours to cover the needs of the PACE students. / · Count of receipts to find out how many times someone purchases items at the Bookstore.
· Profit and Loss Statement / · Student Survey
· Website Feedback
· Focus Groups / (To be completed after assessment is completed.) / If the traffic in the Bookstore increases then the profits should increase, allowing the Bookstore to expand and perhaps be open on the weekends.
Students and faculty rely on the Bookstore for food, drinks, books, and supplies. The Bookstore plans to research what items are most popular and have the potential to increase the profits of the store while still offering the items at a good price. / · Compare vendor pricing.
· Obtain Information from other bookstores in the district. / · Student Survey
· Focus Groups
· Opinion Surveys
· Profit/Loss Statements / (To be completed after assessment is completed.) / Use information to reduce costs of vending by 5% and increase profit by 10% while maintaining prices that the students and staff find reasonable.