Date:May 29, 2000
To:HSA Associates
Suzan Barazani / David Lemiski / Lee RogersKathryn Barker / Rita Livesey / Mindy Schok
Donald Chipman / Geri Lopker / Andrea Shalinsky
Terence Craig / Dan McFaull / Jean Simard
Jim Christman / Suzanne McPhee / Cheryl Smith
Brenda Cruz / Christina Melnarik / Chris Smith
Walter Curtis / Conrad Metcalfe / Liz Spencer
Shawna Darling / Lise Moquin / Jeanne Strayer
Samantha Greenhill / Kimberly Morrill / Robert Stolovitch
Erica Groschler / Susan Noppe / Brenda Sugrue
Carol Haig / Jennifer Papineau / Jim Tallman
Rives Hassell-Corbiell / Mike Peters / Denis Tanguay
Helen Johnson / Paula Powers / Barrie Thorsteinson
Anthony Karrer / Virginia Queenan / Diane Verville
Lynn Kearny / Thom Quine / Linda Waddell
Linda Kemp / Val Quirk / Gina Walker
Allison Kincheloe / Walter Ratcliff / Sheila Wilkins
Miki Lane / Arlene Reed / JoAnne Wyer
Peter Lenn / Jaye Routledge / Wendy Zender
From:Erica J. Keeps
cc:Harold D. Stolovitch
Re:News & Notes
We are pleased to welcome Brenda Sugrue to HSA. Brenda is an associate professor of Instructional Design and Technology at the University of Iowa where she teaches graduate courses on organizational development, performance analysis and evaluation, instructional design, and design of Web-based instruction. She has over 20 years experience as a teacher, researcher, and performance consultant in Europe and in the United States. Brenda has designed, developed, and delivered workshops on managing, designing and evaluating training and has authored numerous articles and book chapters on assessment, evaluation, distance learning, computer-based instruction and Web-based instruction. As a consultant to educational institutions and corporations, she specializes in analysis, evaluation and the design of online learning and
performance solutions. Brenda will be working with Harold Stolovitch on creating a technology strategy for HSA. She will support HSA personnel in the areas of evaluation and on-line learning. Brenda will also be collaborating on the creation of an on-line workshop aimed at developing on-line training and assisting with the development of HSA's Evaluation Tool Kit.
We would like to congratulate Dave Lemiski, Associate, who recently obtained his Masters of Education (M.Ed) in Instructional Technology, from the University of Alberta. Dave is currently assisting with the Front-End Analysis for the HP Billing System Implementation project.
We would also like to congratulate Chris Smith, Associate, who recently completed his British Columbia Provincial Instructor's Diploma. Chris is developing instructor-led and self-paced training on CreoScitex' hardware and software products.
There are no associate birthdays to report on for the month of May. If your birthday was this month, and we missed you, please share your special day with us so we can acknowledge you next year. Please email your birth date to Samantha Greenhill at .
Recently Geri Lopker, a Southern California associate, requested permission to reprint HSA's newsletter lead story on Transfer of Learning in her local ASTD - Orange County chapter publication. We were more than happy to accommodate. This is a wonderful way to raise the visibility of HSA in your locale. If you belong to a professional or business/community organization you feel would be interested in HSA newsletter articles, please don't hesitate to ask us for reprint rights. Requests should be directed to Samantha Greenhill at .
Did you know that HSA pays finder's fees for referred client business? If you know of organizations that are looking for the type of services HSA provides, please contact your Regional Director or Erica Keeps with referral contact information. If HSA is awarded the contract, you will be financially rewarded.
As HSA grows it must expand its human resource network to meet client demand. Do you have friends or family members who possess the skills required for our core business areas: instructional design and development, performance consulting, technical writing and training delivery. Also, if you know people who have experience developing various types of instructional interventions, especially computer-based, and Web-based self-study, as well as interactive distance learning, please help these individuals and us out by referring them to HSA through your Regional Director or Erica Keeps.
Our associate network is made up of both independent individuals and individuals who are principals of their own companies. In either case, associates have independent contractor status with HSA.
HSA contracts with specific individuals (based on their skills and appropriateness for a particular project assignment) to perform work within our key competency areas. Individuals under contract with HSA are not permitted to assign their work to others.
Outside of our core competencies, we have strategic alliances. These firms may produce videos, CBT, EPSS, etc. In these instances, HSA agreements are with the company and not the individual. Subcontractor proposals and subsequent agreements with HSA specify who will comprise the project team.
As questions about this area do occasionally arise, it is best to consult with your Regional Director when in doubt about "assignment of work" issues.
If you don't already own a copy of The Handbook of Human Performance Technology, you can purchase an autographed one directly from the editors, Harold Stolovitch and Erica Keeps at a discount. The Handbook retails for $84.95 US plus tax. Your HSA associate price is just $70.00 US or $100.00 CAN including tax and postage.
If you're a collector, we have a limited quantity of the first edition of The Handbook of Human Performance Technology. Fifty percent of the content in the first edition does not appear in the second. First edition Handbooks are available as autographed copies at a special price of $60.00 US or $80.00 CAN including tax and postage.
So, what are you waiting for? Email Samantha Greenhill at and place your order today.
On April 26 - 28, 2000, Harold Stolovitch and Erica Keeps conducted a Training Delivery Seminar (TDS) in the London area for Sun Microsystems at SunU UK. The twelve participants represented four countries: England, Italy, Belgium and Germany. The session, held at Wokefield Park, was in a small building in a cow pasture. No kidding!! Check out the photos below.
Erica Keeps and Harold Stolovitch at SunU in the UK
Carmela, TDS participant from Rome, Italy
On May 10 and 11, 2000, Harold Stolovitch conducted two special half-day FEA workshops as part of Wachovia Bank's Annual Professional Development conference in Winston-Salem, NC.
On May 15 - 18, 2000, Harold Stolovitch conducted two special ISPI HPT Institutes at the Ford Motor Company in Detroit, MI with ISPI's Roger Addison.
Mike Peters continues to direct a number of projects at Cisco Systems, assisted by Don Chipman and Brenda Cruz who are managing several projects. Don is working with Conrad Metcalfe tomaintain the Enterprise Baseline Curriculum for Account Managers and Systems Engineers while Christina Melnarik is maintaining Web-based courses in the Service Provider Baseline Curriculum. Don is also working with Terry Craig on the redesign of Cisco’s Network Registrar software training. Brenda Cruz is managing several Web-based projects at Cisco. Liz Spencer isdeveloping Web-based training for Cisco’s Enterprise and Service Provider Global Services group. Shawna Darling and Walter Curtis are continuing efforts to improve and maintain the Service Provider Pre-VT Web-sites. Nearly all of these Cisco projects will continue on at least through July 2000.
Mike Peters continues to direct projects at SBC and Levis Strauss. Sheila Wilkins is creating course materials and job aids for service representatives on a new order processing system. Peter Lenn and Kimberly Morrill are developing and piloting demand forecasting for Levis Strauss & Co. This project uses a performance-based, structured OJT approach to training new forecasters.
Erica Groschler is directing several projects at Creo Products Inc. in Vancouver. Working closely with Creo’s internal Product Training Group, Chris Smith and Linda Waddell are developing instructional resources for a variety of products and target groups.
Dan McFaull is managing a project for the Snohomish Public Utility District in Everrett, WA. He is supported by Jim Tallman, Thom Quine and Valerie Quirk in creating classroom-based training and performance support for the implementation of a customer information system.
Thom Quine is assisting Erica Groschler on a project at eDisptach.com Wireless Data Inc., a company that licenses Internet-based application software to wireless communications. Thom will review their existing CBT for mobile workers and produce an evaluation report with recommendations for improvement.
Erica Groschler,Thom Quine and Jay Routledge have recently completed an analysis and proposed instructional delivery methods for Pivotal Corporation, a company that services ebusiness relationship management. They are waiting for the client to determine the next steps for design and development.
Terry Craig is building a self-instructional module and a template for future modules for systems administrators and systems engineers at Sun Microsystems. Erica Groschler is managing the project.
Gina Walker is directing a number of projects in Montreal and Toronto. Val Quirk and herself, supported by Victor Aronoff and his team at Video Activ Productions, are continuing to develop a CD-ROM-based course on the subject of Facility Management Troubleshooting and Preventative Maintenance for Imperial Oil. This CD-ROM will provide “refresher training” on facility management for experienced retailers and will integrate access to Imperial Oil’s reference manual on the subject.
Jean Simard and Gina Walker have completed a review of a curriculum for newly recruited insurance analysts at Meloche Monnex Inc (MMI). HSA’s objective was to provide MMI with a series of recommendations to streamline training, including the use of technology-delivered learning applications. We will then work with MMI to implement the recommendations in future projects.
Lise Moquin is working with Gina Walker and Harold Stolovitch on a project to build a comprehensive training evaluation system for Microcell Solutions. The goal is to provide Microcell with an extensive customized evaluation toolkit covering all types of training evaluation, including ROI. Brenda Sugrue is acting as a consultant to this project.
Val Quirk continues to develop a course for Abitibi Consolidated Inc. (ACI) on Paper Production to enable headquarters employees to connect with the company’s products. In all, HSA is responsible for developing four of the five core courses of ACI’s new curriculum for head office personnel.
Dan McFaull and Dave Lemiski will join Gina Walker on a Front-End Analysis for the implementation of a new billing system at Hewlett Packard. They will also present a high level design for end-user training and performance support. With the client project manager based in France and key HP contacts located in Italy,
Bulgaria, Germany, and California, this represents one of our most international projects! Front-End Analysis interviews are taking the HSA team (by phone and email) from England and Europe around the world to Melbourne, Australia and back to the U.S.
Associate invoices are due the second Friday of each month. Your next invoice is due on June 9, 2000.
Very important reminders:
Please send one entire copy of your invoice and work logs (by e-mail) to your Regional Director who oversees your work/project.
If you are working on projects for more than one Regional Director, please email your invoice summary sheet only to Arlene Reed along with a list of all Regional Directors who are overseeing your current projects. Send appropriate project invoices and accompanying work logs to the Regional Directors who have approval on these projects.
Regional Directors will review your invoices and work logs with you to make any adjustments. They will submit final invoices for payment to Arlene Reed. Fax expense receipts to Arlene Reed only at (514) 488-4482. This will reduce duplication and speed up payment.
Use your "Preparing Your Invoice" job-aid next month and every month. Follow the template for work logs exactly, as these logs are submitted to clients and must be uniform and consistent. Use HSA billing codes to label work performed on your work logs.
If you have any questions regarding invoice preparation, please contact Arlene Reed at for assistance.
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