1
OPTUS MOBILE BROADBAND SERVICE
STANDARD PRICING TABLE
-SECTION 1 CURRENT PRICING PLANS
Click on the page number of the section that you are interested in
1ABOUT THIS STANDARD PRICING TABLE......
2Equipment and equipment charges......
2.1Equipment required to access the services......
2.2Delivery fee......
3Service Charges......
3.1How do we calculate data usage?......
3.2Which pricing plan applies to you?......
3.3What charges apply for your use of value added service features?......
4Pricing plans available to consumers......
4.1My Mobile Broadband Plans......
4.2Optus Data Plans......
4.3Shared Data Plan......
4.4Cancellation fees......
5Pricing plans available to SMALL AND MEDIUM BUSINESS CUSTOMERS......
5.1What does the Optus Business Mobile Broadband Offer allow you to do?......
5.2My Mobile Broadband Plans......
5.3Optus Biz 4G DataPlns – Available to new and existing SMB customers from 31 July 2012......
5.4Optus Business Mobile Broadband Plans – Available to new and existing SMB customers on or after 8 April 2012
5.5Shared Data Plan......
6Pricing plans available to employees of busineSs customers only......
6.1Pricing plans available to employees of Optus Business customers......
6.2Optus Business (OB) Employee Platinum Plans......
7Cancellation fees......
8OTHER CHARGES......
8.1Roaming charges......
8.2Replacement Equipment......
8.3Late Or Non-Payment Fees And Charges......
8.4Paper invoice fee......
8.5Payment processing fee......
8.6Payments made through an Australia Post outlet......
8.7Mercantile agent recovery fee......
8.8Suspension fees......
8.9Change of Account Holder Fee......
8.10Replacing your Optus SIM card
8.11Copy of Back Bills......
8.12Changing your pricing plan......
8.13Payment Dishonour Charges......
8.14Equipment Delivery Fee......
8.15Short Message Service Charges......
9SPECIALS......
9.1Optus SMB Rewards......
9.2Optus Security – Available to new and existing customers from 2nd April 2013......
9.3Optus Internet Security Suite Software (OISS) – Available to new and existing customers prior to 2nd April 2013
1024 month device warranty......
1ABOUT THIS STANDARD PRICING TABLE
(a)This standard pricing table, together with:
(i)your application;
(ii)the Consumer termsor SMB termsas applicable to you;
(iii)the service description; and
(iv)the appendices,
forms your agreement.
(b)You may obtain a copy of the latest version of the above documents on our website: or from us on request.
(c)Where you may be charged a fee, then this fee is set out in this standard pricing table. Please check this standard pricing table carefully to see what fees apply to your use of the service.
(d)The meaning of the words printed like this is set out at the end of the service descriptionor in the Consumer termsor SMB termsas applicable to you.
2Equipment and equipment charges
2.1Equipment required to access the services
(a)You can access the service via a compatible modem device and the Optus software loaded onto your computer in any location covered by our networks.
(b)You may:
(i)purchase the device from us to use with the service; or
(ii)use your own Mobile Broadband device
(c)If you choose to use your own device to access the service:
(i)it must be an approved device;
(ii)its operation and any repairs to it, is your responsibility; and
(iii)subject to your statutory rights, we do not make any warranty regarding the software or data provided to you as it operates on yourdevice and interacts with your other applications.
(d)For a full list of equipment charges, please visit
2.2Delivery fee
A $9.95 delivery fee may apply if we deliver yourdevice to you.
3Service Charges
3.1How do we calculate data usage?
(a)We will charge you for the volume of data uploaded and downloaded using the service.
(b)Charges are based upon 1 kilobyte increments and are rounded to the nearest cent.
(c)Charges for part of a 1 kilobyte increment will be rounded up to the next 1 kilobyte increment.
(d)There are 1024 kilobytes for every 1 megabyte.
3.2Which pricing plan applies to you?
(a)If you commenced your service prior to 3 June 2013, refer to Mobile Broadband Pricing Table – Special Plans
(b)If you have already completed your application for the service the name of yourpricing plan will be indicated on your application. If you do not know the name of your pricing planit willappear on your bill or you may call us to confirm yourpricing plan details.
(c)The pricing plans for the service are set out in the table below.
(d)You may select a month to month pricing plan, or aminimum term of 12 or 24 months in your application depending on the pricingplanyou choose.
(e)You must pay us the monthly access fee for the pricing plan you choose each month during the term of the agreement. The monthly access fee includes an amount of eligible data usage, as indicated in the table. We will bill you for monthly access fees in advance.
(f)Your Included Data Allowance includes data use on the Optus 4Gsingle bandor4G dual band, Optus 3G single band or dual band networks and Optus GSM network. Data use when you are roaming is not included in your Included Data Allowance.
(g)Excess usage charges will apply for each extra Gigabyte of data uploaded or downloaded (or part thereof) onceyou have reached your monthly Included Data Allowance for that particular billing period. We will bill you for excess usage charges in arrears.
(h)Any unused included data usage is forfeited at the end of each month.
3.3What charges apply for your use of value added service features?
Appendix Y (Value Added Service Features) of the agreement describes any value added service features that are available with the Optus Mobile Broadband Service. Where you use such value added service features in connection with the service, unless we specify otherwise, the charges set out in Appendix Y will apply to your use of those value added service features.
4Pricing plans available to consumers
4.1My Mobile Broadband Plans
(a)The following plans are available if you are a consumer and you connect to the servicefrom 4 June 2013.
(b)The $5 plan is available and the $20 plan has more included data from 20 January 2014
(c)Bundle Discount: If you bundle yourMy Mobile Broadband Plan or My Plan for iPad with an Optus Mobile service on the same billing account, a 25% bundle discount will be applied to your Mobile Broadband monthly access feeeach month. The bundle discount will appear from your first bill and is not transferable or redeemable for cash. The bundle discount will be forfeited if either service is cancelled.
Table 1: My Mobile Broadband Plans
Plan Name / $5 My Mobile Broadband Plan 100MB / $20 My Mobile Broadband Plan 1.5GB / $30 My Mobile Broadband Plan 4GB / $45 My Mobile Broadband Plan 7GB / $60 My Mobile Broadband Plan 10GBMonthly Access Fee / $5 / $20 / $30 / $45 / $60
Included Monthly Data Allowance for use within Australia / 100MB / 1.5GB / 4GB / 7GB / 10GB
Contract Length / 24 Months, 12 Months or Month-to-Month
Minimum Total Cost over 12 Months excluding anyDevice charges / $60 / $240 / $360 / $540 / $720
Maximum cancellation fee on 12 month contract term / $26 / $100 / $110 / $120 / $160
Minimum Total Cost over 24 Months excluding anyDevice charges / $120 / $480 / $720 / $1,080 / $1,440
Maximum cancellation fee on 24 month contract term / $35 / $140 / $150 / $170 / $200
Cost of 1MB of data / $0.05 / $0.013 / $0.0073 / $0.0063 / $0.0059
(within included data)
Additional Data / $10 per 1GB or part thereof up to a maximum of 20GB
Optus Mobile Fair Go Policy applies. Refer to Appendix W for further details
Table 2: My Plan for iPad Plans: available to consumers who have an eligible iPad
Monthly Access Fee / $5 / $20 / $30 / $45 / $60
Included Monthly Data Allowance for use within Australia / 100MB / 1.5GB / 4GB / 7GB / 10GB
Contract Length / 24 Months, 12 Months or Month-to-Month
Minimum Total Cost over 12 Months excluding anyDevice charges / $60 / $240 / $360 / $540 / $720
Maximum cancellation fee on 12 month contract term / $0 / $0 / $0 / $0 / $0
Minimum Total Cost over 24 Months excluding anyDevice charges / $120 / $480 / $720 / $1,080 / $1,440
Maximum cancellation fee on 24 month contract term / $0 / $0 / $0 / $0 / $0
Cost of 1MB of data / $0.05 / $0.013 / $0.0073 / $0.0063 / $0.0059
(within included data)
Additional Data / $10 per 1GB or part thereof up to a maximum of 20GB
Optus Mobile Fair Go Policy applies. Refer to Appendix W for further details
4.2Optus Data Plans
(a)The following plans are available if you are an existingconsumer and youare recontracting to the servicefrom 1 July 2013.
Plan Name / 2GB Optus Data Plan / 5GB Optus Data Plan / 10GB Optus Data Plan / 15GB Optus Data Plan / 20GB Optus Data PlanMonthly Access Fee / $19.95 / $24.95 / $34.95 / $54.95 / $74.95
Included Monthly Data Allowance for use within Australia / 2GB / 5GB / 10GB / 15GB / 20GB
Contract Length / 24 Months, 12 Months or Month-to-Month
Minimum Total Cost over 12 Months excluding anyDevice charges / $239.40 / $299.40 / $419.40 / $659.40 / $899.40
Maximum cancellation fee on 12 month contract term / $100 / $110 / $120 / $160 / $190
Minimum Total Cost over 24 Months excluding anyDevice charges / $478.80 / $598.80 / $838.80 / $1318.80 / $1798.80
Maximum cancellation fee on 24 month contract term / $140 / $150 / $170 / $200 / $270
Cost of 1MB of data(within included data) / $0.01 / $0.0050 / $0.0035 / $0.0037 / $0.0037
Additional Data / $0.10 per MB
4.3Shared Data Plan
(a)The Shared Data Plan is available if you are a consumerconnected to a My Plan Plus, My Plan Plus SIM Only, My Plan Plus 12M SIM, My Plan Business or My Plan Business SIM mobile plan and you connect to the servicefrom 10 June 2014.
(b)There is a one-off $5 set up fee, with no ongoing cost, for each Mobile Broadband Device that is connected to a Shared Data Plan.
(c)Shared Data Plans do not have any Included Data, and cannot be used to make calls.
(d)Mobile broadband devices connected to a Shared Data Plan/s will use the included shareable data from your My Plan Plus or My Plan Business (including SIM Only) plan on the same billing account.If there is no My Plan Plus/My Plan Business plan on the account you will be charged at $10 for each 1GB data that you use or we may cancel your Shared Data Plan/s.
(e)We may place a limit on the number of Shared Data Plans you can have, based on our credit criteria.
(f)You can purchase one mobile broadband device per Shared Data Plan, and pay for it in full on your first bill, or pay it off over 12 or 24 months on a Mobile Equipment Payment Plan (see Appendix D).
(g)You can share the Included Data in your My Plan Plus plan with other mobiles on your account which are also on My Plan Plus/My Plan Business (including SIM Only) plans.
(h)If you have more than one of these plans, the Included Data on each of the plans adds together (data pool) for the mobiles to all use, and for any additional mobile broadband devices on Shared Data Plans to use.
(i)If you do not want your services to share data, they need to be on separate billing accounts, or you can connect your mobile broadband device to a standalone Mobile Broadband Plan.
(j)Data sharing is only available within Australia.
4.4Cancellation fees
(a)If the service is cancelled before the expiry of the minimum term, you will be required to pay us:
(i)any usage charges incurred up to, and including, the cancellation date;
(ii)the cancellation fee set out in the Tables 1, 2, 3 or 4 (unless under clause 2A of the consumer terms or SMB terms, you are entitled to cancel the service without incurring a cancellation fee); plus
(iii)the sum of any remaining device repayments, if any.
(b)The cancellation fee is calculated as a fixed amount if the service is cancelled:
(i)during the first 6 months of the minimum term if you are connected on a 12 month minimum term; and
(ii)during the first 12 months of the minimum term if you are connected on a 24 month minimum term.
5Pricing plans available to SMALL AND MEDIUM BUSINESS CUSTOMERS
5.1What does the Optus Business Mobile Broadband Offer allow you to do?
(a) The Business Mobile Broadband Offer allows you to use your Business Mobile Broadband service(s) and Optus Mobile Digital Service(s) if applicable where you:
(i)are a new small or medium business customer;
(ii)connect your service(s) on eligible plans;
(iii)receive subscription charges on a monthly single bill and;
(iv)each service is connected in the same account name, address and ABN/ACN/ABRN.
(b)Your monthly included data value is shared between your active Business Mobile Broadband Services(s) and eligible Optus Mobile Digital service(s) that are on the same account and bill. See Table 1below for eligible plans.
(c)Any data value which is eligible for sharing is calculated by the dollar value, rather than any MB/GB included value.
(d)Any unused portion of the monthly included data value which is eligible to share expires at the end of each month. This means that it does not roll over into following month.
(e)For technical and commercial reasons not all eligible customers will be able to connect to the Optus Business Mobile Broadband service on the same customer account number as your Optus Mobile Digital Service, in which case data sharing between Optus Business Mobile Broadband and Optus Mobile Digital Services will not be available to you.
(f)The included data of the Business Mobile Broadband plans can only be used within Australia.
(g)Bundle Discount: If you bundle your Optus BMB Data Plan with an eligible Optus Postpaid Mobile service on the same billing account, a $10 monthly access fee bundle discount will be applied to the Mobile Broadband service each month. The bundle discount will appear from your first bill and is not transferable or redeemable for cash. The bundle discount will be forfeited if either service is cancelled.
Table 1: Eligible Optus Mobile Digital Services for all BMB Plans
Mobile Plan Description$69 Business Timeless Advantage BYO / $69 Biz Timeless Fleet
$49 Bus Complete BYO / $79 Biz Timeless Fleet
$89 Bus Timeless BYO / $79 BES Timeless Fleet
$99 Bus Timeless BYO / $89 BES Timeless Fleet
BMB Ultimate 1GB / $99 BES Timeless Fleet
BMB Ultimate 2GB / Biz Timeless Fleet 1GB
BMB Ultimate 4GB / Biz Timeless Fleet 2GB
BMB Ultimate 8GB / Biz Timeless Fleet 3GB
BMB Ultimate Plus 1GB / Unlimited BIS
BMB Ultimate Plus 2GB / $69 Business Timeless Ultimate
BMB Ultimate Plus 4GB / $79 Business Timeless Ultimate
BMB Ultimate Plus 8GB / $89 Business Timeless Ultimate
Biz Complete OMB $49 / $99 Business Timeless Ultimate
Biz Complete OMB $59 / $69 Business Timeless Ultimate (Premium H/set)
Biz Complete OMB $79 / $79 Business Timeless Ultimate (Premium H/set)
Biz Complete OMB $99 / $89 Business Timeless Ultimate (Premium H/set)
Biz Complete OMB $129 / $99 Business Timeless Ultimate (Premium H/set)
$49 Bus Complete Max BYO / $49 Business Complete (June-11)
$59 Bus Complete Max BYO / $59 Business Complete (June-11)
$79 Bus Complete Max BYO / $79 Business Complete (June-11)
$49 Bus Complete Max / $49 Business Complete (June-11 - Premium H/Set)
$59 Bus Complete Max / $59 Business Complete (June-11 - Premium H/Set
$79 Bus Complete Max / $79 Business Complete (June-11 - Premium H/Set)
$49 BusComp Max iPhoneBYO / $99 Business Timeless (June-11)
$59 BusComp Max iPhoneBYO / $129 Business Timeless (June-11)
$79 BusComp Max iPhoneBYO / $99 Business Timeless (June-11 - Premium H/Set)
Business Plus 500MB / $129 Business Timeless (June-11 - Premium H/Set)
Business Plus 1GB / $79 Business Timeless (Aug-11)
Timeless Plus 2GB / $79 Business Timeless (Aug-11 - Premium H/S)
$49 Bus Comp Max iPhone / 'yes' Biz Complete $49
$59 Bus Comp Max iPhone / 'yes' Biz Complete $59
$79 Bus Comp Max iPhone / 'yes' Biz Complete $79
$59 Business Timeless Advantage BYO / 'yes' Biz Complete $99
$49 Business Complete Advantage / 'yes' Biz Complete $129
$59 Business Complete Advantage / Business Unlimited BIS + 500MB
$79 Business Complete Advantage / Business Unlimited BIS + 750MB
$89 Business Timeless Advantage / Business Unlimited BIS + 1GB
$99 Business Timeless Advantage / Business Unlimited BIS + 2GB
$129 Business Timeless Advantage / 1GB included Business Data
$69 Bus Timeless Adv BYO / 2GB included Business Data
$49 Business Complete Ultimate / 3GB included Business Data
$59 Business Complete Ultimate / 5GB included Business Data
$79 Business Complete Ultimate / 10GB included Business Data
$49 Bus Complete BYO / 1.5GB included Business Data
$89 Bus Timeless BYO / 4GB Included Business Data
$99 Bus Timeless BYO / 750MB included Business Data
$49 Business Complete Ultimate (Premium H/set) / 500MB BMB Plan
$59 Business Complete Ultimate (Premium H/set) / 2GB BMB Plan
$79 Business Complete Ultimate (Premium H/set) / 4GB BMB Plan
$99 Business Timeless Advantage (Premium H/set) / 7GB BMB Plan
$129 Business Timeless Advantage (Premium H/set) / 10GB BMB Plan
5.2My Mobile Broadband Plans
(a)The following plans are available if you are a SMB Customer and you connect to the servicefrom 4 June 2013.
Table 1: My Mobile Broadband Plans
Plan Name / $20 My Mobile Broadband Plan 1GB / $30 My Mobile Broadband Plan 4GB / $45 My Mobile Broadband Plan 7GB / $60 My Mobile Broadband Plan 10GBMonthly Access Fee / $20 / $30 / $45 / $60
Included Monthly Data Allowance for use within Australia / 1GB / 4GB / 7GB / 10GB
Contract Length / 24 Months, 12 Months or Month-to-Month
Minimum Total Cost over 12 Months excluding anyDevice charges / $240 / $360 / $540 / $720
Maximum cancellation fee on 12 month contract term / $100 / $110 / $120 / $160
Minimum Total Cost over 24 Months excluding anyDevice charges / $480 / $720 / $1,080 / $1,440
Maximum cancellation fee on 24 month contract term / $140 / $150 / $170 / $200
Cost of 1MB of data / $0.0195 / $0.0073 / $0.0063 / $0.0059
(within included data)
Additional Data / $10 per 1GBor part thereof up to a maximum of 20GB
Optus Mobile Fair Go Policy applies. Refer to Appendix W for further details
Table 2: My Plan for iPad Plans: available to SMB Customers who have an eligible iPad
Monthly Access Fee / $20 / $30 / $45 / $60
Included Monthly Data Allowance for use within Australia / 1GB / 4GB / 7GB / 10GB
Contract Length / 24 Months, 12 Months or Month-to-Month
Minimum Total Cost over 12 Months excluding anyDevice charges / $240 / $360 / $540 / $720
Maximum cancellation fee on 12 month contract term / $0 / $0 / $0 / $0
Minimum Total Cost over 24 Months excluding anyDevice charges / $480 / $720 / $1,080 / $1,440
Maximum cancellation fee on 24 month contract term / $0 / $0 / $0 / $0
Cost of 1MB of data / $0.0195 / $0.0073 / $0.0063 / $0.0059
(within included data)
Additional Data / $10 per 1GBor part thereof up to a maximum of 20GB
Optus Mobile Fair Go Policy applies. Refer to Appendix W for further details
(b)The following plans are available if you are an existingSMB Customer and youare recontracting to the servicefrom 4 June 2013.
Table 3: My Mobile Broadband Plans
Plan Name / $20 My Mobile Broadband Plan 2GB / $30 My Mobile Broadband Plan 5GB / $45 My Mobile Broadband Plan 9GB / $60 My Mobile Broadband Plan 12GBMonthly Access Fee / $20 / $30 / $45 / $60
Included Monthly Data Allowance for use within Australia / 2GB / 5GB / 9GB / 12GB
Contract Length / 24 Months, 12 Months or Month-to-Month
Minimum Total Cost over 12 Months excluding anyDevice charges / $240 / $360 / $540 / $720
Maximum cancellation fee on 12 month contract term / $100 / $110 / $120 / $160
Minimum Total Cost over 24 Months excluding anyDevice charges / $480 / $720 / $1,080 / $1,440
Maximum cancellation fee on 24 month contract term / $140 / $150 / $170 / $200
Cost of 1MB of data / $0.0098 / $0.0059 / $0.0049 / $0.0049
(within included data)
Additional Data / $10 per 1GB or part thereof up to a maximum of 20GB
Optus Mobile Fair Go Policy applies. Refer to Appendix W for further details
Table 4: My Plan for iPad Plans: available to SMB Customers who have an eligible iPad