To save this workplace task sheet to your computer – pull down the File menu and choose Save As … and give it a file name of your choice
Involve your team in continuous improvementYour workplace task sheet
In the ‘See’ and ‘Try’ case studies you have followed how team leaders use problem-solving and decision-making skills to deal with workplace issues. Remember the process is:
Reminder
These Up Front! resources can help you to plan and complete your workplace task:
· Problem-solving and decision-making for team leaders — click the link on the 'Try' ('Solution') screen for this task
· the decision tool activity and the decision quiz — click the link on the 'Try' ('Solution') screen for this task
· the learning pack for this task — click the tab at the top of the task screen
· Mentor and coach individuals (foundation skills learning packs that are important for this task) — click the links on the Unit introduction screen, or on the left-hand navigation menu.
Tools relevant to this task
Here are some more workplace tools that you may wish to use for this task. These are explained in the Content guide inside the Learning pack:
· check sheet
· stratification chart.
Now it’s your turn — use this workplace task sheet to work on your own workplace issue or problem around involving your team in continuous improvement.
1 Problem
Here are some questions to help you get started:
· If you were a member of your organisation’s continuous improvement team, what ideas for improvement could you think of?
· What changes could you make that would improve service to your customers?
· Who will you need to involve to get the results you are after?
· Are there any obstacles that may stop you carrying out your plan?
· What systems/processes can be put in place to make smooth changes?
1a Describe the problem
For example:
· What do you think is wrong?
· What is the issue or situation that needs to improve?
· What is the opportunity you need to respond to?
· What are the signals that tell you there is a problem, issue or opportunity?
Describe your workplace issue or problem here.1b Identify the outcome you want
For example:
· What result do you want?
· Is this a realistic goal?
Describe the outcome you want to achieve here.1c Ask for help
Consult and involve other people in your problem-solving:
· your team members
· your manager or other team leaders
· your customers or suppliers.
List the people you will talk to here.Up Front! Toolbox: Involve your team in continuous improvement —Your workplace task sheet page XXX of 5
Ó ANTA 2004
To save this workplace task sheet to your computer – pull down the File menu and choose Save As … and give it a file name of your choice
2 Solution
2a – 2c Your decision tool
Up Front! Toolbox: Involve your team in continuous improvement —Your workplace task sheet page XXX of 5
Ó ANTA 2004
To save this workplace task sheet to your computer – pull down the File menu and choose Save As … and give it a file name of your choice
2d Develop your action plan
Now draw up your action plan for completing your workplace task. If you need help:
· Look back through the UpFront! case studies and the activities. Make a list of tips that you may be able to use yourself.
· Work through the Learning pack for this task.
How I will go about it(Actions) / Who I need to involve/consult
(People) / What resources do I need
(Physical resources) / Finish by date
(When)
Remember, there are more tools listed on the front page of this task sheet.
3 Review
Ask yourself these questions:
· Did things go according to plan?
· How did I deal with the unexpected?
· Did I feel OK with the result?
· What feedback did I get from my staff, manager, customers and suppliers?
· How are my problem-solving and decision-making skills? Are they improving?
You may also like to talk about these things with your trainer, a mentor, another person in your course, or a friend.
Record how you went here.Up Front! Toolbox: Involve your team in continuous improvement —Your workplace task sheet page XXX of 5
Ó ANTA 2004