AIR INDIA LIMITED
Tender for Security Services at Fiumicino (FCO), Rome, Italy
Tender No. GH/SEC/FCO/2017/ 002
TENDER DOCUMENT
Dear Handling Agent,
Sub: Tender for Security Services at Leonardo da Vinci International Airport, Rome, Italy.
Air India Limited (AI), solely at its discretion desires to award Contract for availing Comprehensive security services for Air India flights at Terminal-3, Fiumicino - Leonardo da Vinci International Airport, Rome (FCO). Air India invites handling companies authorized by the local Aviation regulator and the Airport authority of FCO and already providing Security services to Scheduled Passenger flights at FCO to submit offers for handling Air India flights in the format provided. Offer must be only on comprehensive basis, for providing service directly.
2. 'Sealed Offer' be submitted on or before 06th March, 2017 by 1100 hours in the office of:
Manager – FCO, Air India Ltd.
VIA BARBERINI,29
00187 ROMA
Rome, Tel. +39 06487937102
Email: , ,
Response received after the due date, time and incomplete response are liable to be rejected.
3. Following Annexure are enclosed with this Tender Document.
Annex-I / Air India's current schedule of operations at Terminal-3, (FCO).Annex-II / Resource requirement, Procedures and Services Standards expected
Annex-III / Service Level Agreement(SLA)
Annex-IV / Air India’s Service requirement as per IATA AHM 810 2013 Version. (including yellow pages of AHM 36th Edition)
Annex-V / Handling Company Profile and Terms of Technical Evaluation
Annex-VI / Commercial Offer.
Annex-VII / Check List
4. Your offer should be in “Two Separate Sealed Envelopes” as given below:
ENVELOPE – 1: “Handling Company Profile – GH” (Containing Annex- VII, II, III, IV & V):
Information regarding Handling Company in general including the structure of Company, turnover and experience in relevant business and capability to provide offered handling services at Fiumicino- Leonardo da Vinci in particular. Handling Company’s response must reply each point mentioned in Annex V strictly as per requirement and format of this Tender document. Air India reserves the right to reject the bids which do not comply and do not meet the requirements and experience or do not provide information in desired format or put in the commercial offer in “Technical Bid envelope”. Air India reserves the right to withdraw the complete Tender process at any stage without assigning any reasons thereof. In this response Services intent to be offered & provided, must be specified. “NO RATES MUST BE QUOTED OR INDICATED ON ANY OF THE DOCUMENTS IN THIS ENVELOPE.”
ENVELOPE – 2: “COMMERCIAL OFFER – GH” (Annex-VI)
Please submit your quotation meeting the requirements of Annex II, III & IV (Version 2013 along with yellow pages of 36th AHM). The commercial offer may be submitted by responding against each para of Annex VI. Air India desires bidder to abide by all the terms and conditions of Annex-VI. Additional terms & conditions related to the para, if any to be proposed, may be indicated at the end of respective para by way of additional sub-para.
5. It may please be noted that, both the offers (Technical and Commercial) must be put in separate sealed envelopes and both envelopes must clearly super-scribe the following and submit these envelopes before the due date.
· Tender No.
· Name and Phone no. of the Handling Company contact person.
· Technical Bid or Commercial Bid.
6. Responses received after the due date, time and incomplete response are liable to be disqualified. Air India reserves the right to accept or reject any bids and/or cancel the tender process at its own discretion. Offers indicating rate(s) in the Technical Bid or commercial offer received in the Technical Bid Envelope (Envelope – 1) is liable to be rejected.
7. The offers received will be opened in the office of the Airport Manager Air India (FCO) Leonardo da Vinci International Airport in the presence of bidders who are interested to be present. Initially the technical offers (Envelop 1) will be opened. Subsequently the commercial offers (Envelop 2) will be opened if possible for those bidders who meet Air India requirements technically under Annex V. Bidders will be informed about date, time and venue for opening of bids at the contact no. indicated on the top of the envelopes.
8. Please note that offers not fulfilling Air India’s tender requirement will not be considered. If due any local regulation or infrastructure limitations certain requirements cannot be met, or certain clarifications are required same must be brought to the notice of Air India before the last day of submission of offer. The contact for such clarification is mentioned below.
Mr. Ramesh Kumar, Manager-Rome,Air India Ltd.
VIA BARBERINI,29,
00187 ROMA, Rome,
Tel : +39 06487937102
Email:,
/ Mr. Manoj Kakar
Sr. AGM, HCA, Ground Handling HQ.
Air India Ltd.
Tel: +91 11 23422182, 23422162
Email:
We shall appreciate if you confirm your participation in this tender.
Regards,
Ramesh Kumar, Manager-FCO
ANNEX – I
Air India Flight Schedule Effective Summer Schedule-2017 at FCO
DAYS / FLT NBR / A/C TYPE / ARR / DEP / SECTOR3,5,7 / AI-123/122 / B787 / 1905 LT / 2040 LT / DEL-FCO-DEL
NOTE:
a) The Schedule provided above is for Season Summer – 2017. The Schedule for winter 2017 will be advised when the same is finalized. It may be clearly noted that Schedule or aircraft type are subject to change & intimation of the same will be provided with reasonable Notice.
b) Change in schedule / frequency will not be a ground for seeking any escalation in handling changes.
c) A/C configuration: (Subject to change without notice)
Aircraft type / Passengers / ULD ConfigurationF / J / Y / Pallet / Container
B787-800 / -- / 18 / 238 / 04 / 18
B787-900* / -- / 22 / 250 / 04 / 22
A330-200 / 00 / 24 / 255 / 04 / 14
B777-200LR / 08 / 35 / 195 / 04 / 18
B777-300ER / 04 / 35 / 303 / 06 / 24
(*)-Configuration is approximate
d) Diversionary Airport of Rome (FCO) : MXP-Milan.
e) The current sector of flight operation is DEL-FCO-DEL (turnaround flight). Carrier may change the sector e.g. as DEL-MXP-FCO-DEL (transit flight), with a prior notice and advance intimation to Service provider.
ANNEX-II
1.1 PROCEDURES, RESOURCE REQUIREMENTS & SERVICE STANDARDS
(Attachment to Annex-B)
1.1.1 SERVICE STANDARDS
The details of the Job to be performed for Air India Security are mainly guarding of Air India Aircraft, conduct pre-boarding checks of Aircraft and passengers, which include physical search of passengers’ hand baggage and when required, checks in-flight catering and escort, escort of cargo, mails etc.
For these duties Air India's requirements are as under: –
DETAILS OF SERVICES
1) Ensure safety and security to Air India Aircraft while on ground at airport.
2) Carry out physical search of staff and their personal belongings in order to detect or prevent carriage of weapons, explosives, explosive devices and dangerous devices etc. on board the Aircraft.
3) Monitoring the Baggage Loading in Baggage Make-up area. Automated Baggage reconciliation to be provided or arranged. Manual Baggage Reconciliation as and when required (Charges to be mentioned separately in Annex VI – Commercial Offer) as per procedure is to be carried out, to prevent and detect carriage of unauthorized baggage on board the Aircraft.
4) Receive and match the interline baggage as per procedure or alternatively arrange positive identification of the same by passengers prior to carriage on board our flights.
5) Check and escort cargo, couriers, and mails to Aircraft to prevent unauthorized introduction or removal of foreign object.
6) Carry out search of arrival aircraft to ensure that no carry-on baggage or any other valuables belonging to passengers is left behind by disembarked passengers and there are no unusual objects, explosive device or weapons concealed on board or to look out for any bomb warning that may be written on a toilet mirror, meal table or on a note.
7) Carry out pre-boarding checks of Aircraft as per SCD no 1/2015 of DFT (Single Consolidated Directions (Aviation) 2015) to detect or prevent any unusual objects, explosive device or weapons concealed on board our flights.
8) Assist Air India in observance and enforcement of established rules and regulations within the organization or any new procedures, which may be considered necessary by Air India Management.
9) Assist and co-operate with Air India or any law enforcement agency at the Airport in carrying out dummy checks and examinations to ensure alertness of security staff involved in flight operations.
10) The Security Team provided for Air India should have prescribed educational qualifications and physical standards as per Government requirements specified in EUNASP (European Union National Aviation Security Programme)/ENAC UKNASP (United Kingdom National Aviation Security Programme) : whichever is applicable at Rome, and ensure all security staff are well trained and certified. All staff must also be in proper uniform while on duty.
11) The Security personnel should be well equipped with Hand Held Scanners, Hand Mirrors, Flash Lights etc. that are required to perform effective security functions. Any defective equipment will be repaired, removed or replaced with serviceable units.
12) The security handling team consisting of Security Supervisors and Security Agents must be dedicated and should be readily available to provide security coverage to Air India flights well in time at the allocated gate as per flight schedule.
13) The Security Supervisor will be responsible for liaison with Air India Security, ADR Security, Metropolitan Police, Leonardo da Vinci Airport Security, CAA and DFT and any such agency whose assistance may be needed in day to day working.
14) During contract period Air India needs to have a dedicated (same set of trained staff) security team of permanent employees of handling agency for Air India, duly vetted and cleared through Local Police Authorities.
15) The Security Handling Company will make necessary arrangement for movement of your staff in performance of their duty by providing suitable vehicle.
16) On requirement Security personnel needs to be deployed at Check in counters to perform security related duties, passenger profile, crowd control and to be prevent evasion of carriage of Excess hand baggage.
1.1.2 Security Job Specification/Requirements (On Hourly Basis)
(a) Baggage Makeup and Interline Baggage Security
Security staff posted in baggage make-up area is required to guard the bags to avoid any pilferages and to prevent insertion. Staff is required to supervise the loading of joining bags and interline bags in container, seal containers and send to Aircraft. Staff is also required to maintain surveillance, prepare baggage bingo charts for the departure containers and coordinate baggage reconciliation activities. Departure baggage containers will be sealed and escorted from baggage room to aircraft. Staff will co-ordinate with Ramp Agent for baggage reconciliation and apprise the Supervisor on duty, who will submit the details in Baggage Manifest Declaration Format as per the requirement of DFT & CAA. A copy of the container chart will be kept in container pocket. Liaison with other Ground Handling service provider and their coordinator. Arrange to offload the baggage of passenger not on board (“Gate No Show" passenger).
(b) Cargo Escorting Duties
Security staff posted for Cargo Escorting is required to report to Cargo Warehouse and liaise with cargo coordinator, collect relevant documents, seal the containers and escort the same as per DFT & CAA procedure to Aircraft.
(c) In-Flight Catering Security and escort
The security staff posted at flight kitchen is required to check Meal carts, cabinets and oven cages; check the contents to prevent or detect any unauthorized items been introduced before loading. Affix seals on the meal carts and cabinets and supervise loading the sealed Meal carts, cabinets, oven cages in catering trucks, ensure trucks are sealed and escorted to Aircraft. Maintain surveillance during loading of catering uplifts onto aircraft.
(d) Aircraft Security
For Aircraft Security personnel required as under:
1) One security staff at the entrance of Aircraft door (L1) for guarding and regulating only genuine staff to enter Aircraft after frisking and maintain register. Carry out physical search of any item taken inside the Aircraft and prevent removal of unauthorized items from Aircraft. Check Boarding cards & passport of passengers while boarding to ensure only genuine passengers board.
2) Three Security staff for pre-boarding cabin checks and to maintain surveillance on Cabin cleaners and catering loaders.
3) One Security staff on the ramp to guard Aircraft Cargo holds to control entry of staff, supervise off-loading & loading of cargo, courier, mails and baggage. This staff will also verify the seals on departure baggage / cargo containers and in-flight catering hi-lift before it is aligned to Aircraft.
4) One security staff at bulk hold to control access and monitor offloading and loading of baggage, cargo, mails etc.,
5) After cabin search, three Security staff for random physical search of passenger handbags and pat down searches at gate while boarding, as and when required.
6) One security supervisor for overall supervision, co-ordination and assist in physical search of hand bags at gate while boarding, as and when required.
1.1.3 Resources requirement and areas of coverage on per flight basis: (Approximate)
Areas of coverage / Category / No. of staff XMan-hour per staff / Total manhours
Aircraft Security Coverage / Security Supervisor / 1 X 4 / 4
Baggage Make Up & escort of sealed containers/ trollies to aircraft / Security Agent / 1 X 3 / 3
Baggage Reconciliation (Automated ) / Security Agent / 1 X 2 / 2
Passenger profiling/ Access of passenger & crew at check-in area/ control of Passenger documents / Security Agent* / *1 X 3 / 3
Aircraft access control including register maintenance and frisking of staff at L-1 door / Security Agent / 1 X 2 / 2
Aircraft onboard checks and surveillance / Security Agent / 2”X 1½ / 3
Aircraft Access door at L-4/Bulk hold / Security Agent / 1 X 2 / 2
Documents Check / Boarding Pass at Boarding Gate. / Security Agent* / (2”+1*) X 1 / 3
Ramp Security at A/c Cargo Holds / Security Agent / 1 X 2 / 2
Flight kitchen checks/escorting catering trucks. Cabin checks & surveillance of cabin loading/cleaning activities till completion / Security Agent / 1 X 4 / 4
Cargo (arrival/Departure) Escorting with Vehicle / Security Agent / 1 X 2 / 2
Total / Supervisor / 1 / 4
Agents / 10 / 26
Please note the current scheduled ground time is 95 minutes.
· (*) – Same staff used at check in for pax profiling and at boarding for filtering and doc control.