Revision Date: 12/15/2014 Rev # 9

Safety Attribute Inspection (SAI) Data Collection Tool
5.1.5 Line Station Operations/Ground Personnel Duties (OP)
Revision#: 9 Revision Date: 12/15/2014

ELEMENT SUMMARY INFORMATION

Scope of Element:

Purpose (operator’s responsibility): To ensure the operator's Line Station Operations/Ground Personnel Duties will support safe and reliable operations.
Objective (FAA’s oversight responsibility): To determine if the operator’s Line Station Operations/Ground Personnel Duties process:
·  Meets all applicable requirements of Title 14 of the Code of the Federal Regulations (14 CFR) and FAA policies,
·  Incorporates the safety attributes,
·  Identifies any shortfalls in the operator's Line Station Operations/Ground Personnel Duties process.

Specific Instructions:

Intentionally left blank

SUPPLEMENTAL INFORMATION

RegulatoryRequirements:

121.93, Route requirements: General.
121.97, Airports: Required data.
121.105, Servicing and maintenance facilities.
121.117, Airports: Required data.
121.123, Servicing maintenance facilities.
121.135, Manual contents
121.629, Operation in icing conditions.

Related CFRs & FAA Policy/Guidance:

Related CFRs: /
Intentionally left blank
FAA Policy/Guidance:
FAA Order 8900.1, Volume 3, Chapter 32, Section 4
FAA Order 8900.1, Volume 6, Chapter 2, Section 24
AC 00-34 Aircraft Ground Handling and Servicing
AC 91-42 Hazards of Rotating Propeller and Helicopter Rotor Blades
AC 108-2 Security Rules - Carriage of Weapons and Escorted Persons
AC 00-65 Towbar and Towbarless Movement of Aircraft
SAI SECTION 1 - PROCEDURES ATTRIBUTE
Objective:
The questions in this section of the SAI will help verify that the operator’s documented procedures identify who, what, when, where, and how those procedures are accomplished. These procedures must allow all personnel to perform their duties and responsibilities with a high degree of safety.
14 CFR part 121.135(a)(1)

Tasks

The inspector shall accomplish the following tasks:
1 / Review the information in the Supplemental Information Section of this SAI.
2 / Review the duties and responsibilities for management and other personnel who accomplish the processes associated with this element.
3 / Review the documentation of the processes associated with this element.
4 / Review documented interfaces to identify interactions between related processes, interactions within this element process, and between one person, workgroup, or organization to another that the operator uses to accomplish this process.

Questions

1.1 / Do the operator's proceduresensure that at each airport it operates, the following are available and adequate for the proposed operation:
·  Facilities and services; and
·  Competent personnel? / Yes
No, Explain
Updated: Rev # 4 on 12/01/2010
SRRs: 121.93(a)(2); 121.97(a); 121.105; 121.117(a); 121.123
Kind Of Question: Flag, Supplemental, Domestic
1.2 / Does the operator’s manual outline the duties and responsibilities of line station supervisory personnel including:
·  Ground station personnel;
·  Passenger handling agents;
·  Cargo and baggage personnel; and
·  Aircraft servicing personnel (when not addressed in the General Maintenance Manual)? / Yes
No, Explain
Note(s):
When the operator contracts or outsources line station support, the operator’s manual must detail procedures the personnel use providing support.
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 B. 1
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(2)
Kind Of Question: Flag, Supplemental, Domestic
1.3 / Does the operator’s manual contain information for use by station personnel concerning:
·  Ramp areas, including markings, signs, signaling devices, lighting, and blast fences;
·  Ramp facilities and equipment, such as passenger and cargo boarding and deplaning equipment (towing, refueling, catering, and ground power equipment);
·  Crewmember meeting areas, facilities for crewmember flight planning (preparation for flight), and postflight activities; and
·  Ground station personnel work areas and facilities, communications equipment, and administrative support? / Yes
No, Explain
Note(s):
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 A
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(2); 121.135(b)(26)
Kind Of Question: Flag, Supplemental, Domestic
1.4 / Does the operator’s manual contain procedures and guidance for ensuring the safety of passengers including procedures for:
·  Boarding/deplaning, including jetways, boarding stairs, air stairs, other boarding equipment and assistance for persons with disabilities;
·  Ramp safety including control of ground equipment, vehicle operation, passenger direction to/from aircraft, painted pathway/ramp lines, and around equipment, including protection from jet intake/blast, rotating or static rotors/propellers, ramp ice (when applicable)and tripping hazards;
·  Prohibition of smoking in no-smoking areas;
·  Handling of intoxicated, hostile, and/or unruly persons;
·  Handling and controlling of carry-on baggage;
·  Determination and execution of exit seating; and
·  Identification and handling of hazardous materials? / Yes
No, Explain
Note(s):
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 B. 2
Updated: Rev # 9 on 12/15/2014
SRRs: 121.135(b)(2); 121.135(b)(25); 121.135(b)(26)
Kind Of Question: Flag, Supplemental, Domestic
1.5 / Does the operator’s manual contain detailed procedures and guidance concerning hot and cold weather operations, including:
·  Procedures for the inspection of ramps for accumulation of frost, ice, snow, or standing water;
·  Precautions for the operation of vehicles and equipment;
·  Restrictions and cautions on aircraft movements; and
·  Restrictions and cautions for the protection of passengers and ramp personnel? / Yes
No, Explain
Note(s):
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 B. 4
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(2); 121.135(b)(26)
Kind Of Question: Flag, Supplemental, Domestic
1.6 / Does the operator’s manual require station personnel to comply with the operator’s approved deicing procedures, as applicable? / Yes
No, Explain
Not Applicable
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(26); 121.629
Kind Of Question: Flag, Supplemental, Domestic
1.7 / Does the operator’s manual contain detailed procedures and guidance on servicing and maintaining aircraft during line station operations including procedures for:
·  Safety and protection of ramp personnel;
·  Aircraft fueling, maintenance and catering, with/without passengers including on-board crewmember requirements during fueling, and fuel truck positioning prohibition by exits;
·  Ground equipment operation, its capabilities and limitations, location and stowage, and training/qualification of equipment personnel;
·  Baggage/cargo loading, cargo door operation, and proper door security;
·  Foreign object damage (FOD) control with periodic ramp-area inspections;
·  Adverse weather conditions, thunderstorms, high winds, low visibility; and
·  Inspection and removal of frost, ice, snow (when applicable), and standing water? / Yes
No, Explain
Note(s):
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 B. 3
Updated: Rev # 9 on 12/15/2014
SRRs: 121.135(b)(2); 121.135(b)(26)
Kind Of Question: Flag, Supplemental, Domestic
1.8 / Does the operator’s manual include procedures and guidance for the movement of aircraft in the ramp area, including:
·  Definitions of signaling devices, signs, and ramp markings (such as taxi lines, stop lines, boundary and clearance lines);
·  Procedures for engine start, pre-taxi pushback, powerback (if approved), taxi-out, taxi-in, and parking while in the ramp area;
·  Communication procedures for ground handling personnel and crewmembers, including common terminology and hand signals (with illustrations); and
·  Training and qualification requirements of personnel authorized to move aircraft on the ramp or on the airport? / Yes
No, Explain
Note(s):
Information presented to different employee groups must be consistent in presentation and mutually understood.
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4
Additional guidance may be found in AC 00-65 Towbar and Towbarless Movement of Aircraft
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(2); 121.135(b)(26)
Kind Of Question: Flag, Supplemental, Domestic
1.9 / Does the operator’s manual include procedures for personnel in case of emergency situations, including:
·  Specific duties and responsibilities and actions of personnel;
·  Location and use of emergency equipment:
·  Notification procedures and requirements; and
·  A method of communications (normally a quick reference telephone list) for obtaining fire fighting and medical assistance, notification of company management, law enforcement officials, and FAA and NTSB officials? / Yes
No, Explain
Note(s):
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 B. 7
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(12)
Kind Of Question: Flag, Supplemental, Domestic
1.10 / Do the operator’s manual line station emergency procedures cover the following situations?
·  Aircraft accidents and incidents;
·  Bomb threats, hijack procedures, and other types of security incidents;
·  Fuel spills and hazardous materials mishaps;
·  Post flight procedures for passenger/employee injury, illness, incidents involving altercations and crewmember interference;
·  Adverse weather conditions, tornadoes, hurricanes or other adverse conditions such as earthquakes (if likely);
·  Parked aircraft - Emergency evacuation with crewmember/operation personnel egress procedures including requirements of one floor-level exit usable for egress (normal or emergency), whenever passenger(s) are on-board;
·  Aircraft rescue and firefighting (ARFF) emergency notification procedures; and
·  For passenger-carrying operations, if ARFF procedures require crewmember implementation, include fire/emergency evacuation procedures that crewmembers and qualified personnel evacuate occupants first. When crew determines evacuation complete, initiate the ARFF emergency notification procedures. / Yes
No, Explain
Note(s):
Other personnel used for ARFF procedures should be qualified in accordance with 14 CFR part 121.391(a).
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 B. 7
Updated: Rev # 9 on 12/15/2014
SRRs: 121.135(b)(12); 121.135(b)(25); 121.135(b)(26)
Kind Of Question: Flag, Supplemental, Domestic
1.11 / Does the operator’s manual contain policy and guidance concerning the interrelationship between the operator’s personnel and the personnel of organizations who provide contract services at line stations, including:
·  Training on operator specific procedures;
·  Specifications for the types of training given to contractors;
·  Who is responsible for the training given to contractors; and
·  Who is responsible for keeping the contractor(s) training records? / Yes
No, Explain
Note(s):
Although the contractor may be delegated this responsibility, the operator has final responsibility.
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 B. 8
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(2)
Kind Of Question: Flag, Supplemental, Domestic
1.12 / Does the operator’s manual contain policy and guidance concerning conditions and activities that could affect flight operations, including clear instructions about when personnel are authorized to suspend or delay flight operations? / Yes
No, Explain
Note(s):
Examples of local conditions and activities include the following:
·  Weather conditions;
·  Runway and taxiway conditions;
·  Airport construction activities; and
·  New obstacles observed in the airport takeoff flight paths.
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 B. 10
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(26)
Kind Of Question: Flag, Supplemental, Domestic
1.13 / Does the operator’s manual contain policies, procedures, and guidance concerning the preparation and disposition of trip records at line stations, including:
·  Who is responsible for preparing the trips records;
·  Who coordinates the activities that must be accomplished during the preparation process; and
·  The intermediate and final disposition of the trip records? / Yes
No, Explain
Note(s):
The policies, procedures, and guidance in this manual material must consistently contain accurate information for crewmembers and flight operational control personnel.
Additional guidance may be found in FAA Order 8900.1, Volume 3, Chapter 32, Section 4, Paragraph 3-3212 B. 9
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(2)
Kind Of Question: Flag, Supplemental, Domestic
1.14 / Do procedures address the intent of the guidance containded in FAA Order 8900.1, Volume 3, Chapter 32, Section 4? / Yes
No, Explain
Updated: Rev # 3 on 06/01/2010
Kind Of Question: Flag, Supplemental, Domestic
1.15 / Do procedures address the intent of the guidance contained in FAA Order 8900.1, Volume 6, Chapter 2, Section 24? / Yes
No, Explain
Updated: Rev # 7 on 09/30/2012
Kind Of Question: Flag, Supplemental, Domestic
Related Design JTIs:
1. / Evaluate the nine inspection areas during station inspections including: 1) Personnel are staffed correctly; 2) Manuals are available and current; 3) Records for required employees, relative to station facilities are properly maintained; 4) Assigned personnel are properly trained; 5) Physical areas support flight operations; 6) Personnel assigned comply with operator’s aircraft procedures and regulatory requirements; 7) Flight Control supports flight operations; 8) Safe handling is accomplished for aircraft; and 9) Operator’s management is effective.
Sources: FAA Order 8900.1, Volume 6, Chapter 2, Section 24
1.16 / Do procedures include the intent of the guidance contained in AC 91-42, Hazards of Rotating Propeller and Helicopter Rotor Blades? / Yes
No, Explain
Not Applicable
Updated: Rev # 3 on 06/01/2010
Kind Of Question: Flag, Supplemental, Domestic
1.17 / Do policies and procedures include the duties and responsibilities for personnel involved with this element? / Yes
No, Explain
Note(s):
This includes personnel, in addition to those required by 14 CFR part 119, who have authority and responsibility for processes covered by this element.
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(2)
Kind Of Question: Flag, Supplemental, Domestic
1.18 / Does the manual refer to the appropriate sections of 14 CFR, and are the procedures consistent with the appropriate 14 CFR references or operating certificate concerning this element? / Yes
No, Explain
Note(s):
Procedures for Flag and Supplemental operations must be consistent with applicable foreign regulations as well.
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(a)(4); 121.135(b)(3)
Kind Of Question: Flag, Supplemental, Domestic
1.19 / Does the manual contain general policies that require compliance with the SRRs? / Yes
No, Explain
Updated: Rev # 3 on 06/01/2010
SRRs: 121.135(b)(1)
Kind Of Question: Flag, Supplemental, Domestic
1.20 / Are the procedures written in enough detail to ensure the effective coordination of work activities from one person, workgroup, or organization to another to ensure the desired result? / Yes
No, Explain
Updated: Rev # 8 on 09/30/2013
Kind Of Question: Flag, Supplemental, Domestic
SAI SECTION 1 - PROCEDURES ATTRIBUTE
Drop-Down Menu
1. / No policy, procedures, instructions, or information specified.
2. / Procedures or instructions and information do not identify who, what, when, where, how.