Solution Analyst

IFS is a high growth, global high tech employer with a suite of products including the most widely-used aviation maintenance software platform in the world. We have the distinct pleasure of working with a wide range of the world's leading aviation and defense organizations including companies like GE, Saab, BAE Systems, Southwest Airlines, LATAM, and Qantas – to design, develop, and deliver mission critical enterprise software.

Our employees come to work every day knowing that they are doing something that really matters – they help make maintenance more predictable, safe, and reliable for the global aviation and defense community. In the last few years, our Aviation and Defense headquarters in Ottawa, Canada has seen tremendous growth, and now has close to 300 employees serving global markets.

We have 3 immediate openings for Solution Analysts within the Professional Services team at our headquarters in Ottawa. As a mission-critical IT system, the delivery of high-quality products is key to the continued success of IFS. This role plays a major part in ensuring our IFSMaintenix product is fully integrated into a complex customer IT environment. This opportunity is a full-time permanent position.

Responsibilities:

  • Provide business process and knowledge in the design, development, and testing of new IFS Maintenix implementations as well as the enhancement of existing IT systems
  • Contribute to the detailed design of IFS Maintenix-based IT solution for a given client by working under the direction of a Senior Solution Analyst or Architect
  • Ensure the efficient configuration of IT systems and provide production support and system training support to client implementations
  • Plan and execute testing to validate designs and implementations
  • Contribute directly to our internal business improvement initiatives

Requirements:

Knowledge and Experience

  • University degree in engineering or computer science or management information systems or an applicable education in aviation maintenance and operations, or equivalent

Skills and Experience

  • Effective problem solver
  • Ability to think critically when faced with a problem or task
  • Experience working in a project team environment
  • Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  • Proficiency in MS office (i.e. MS Excel, MS Visio, MS PowerPoint, etc.)

Nice to Haves

  • 1-2 year of business modelling experience (information and data flow) considered an asset
  • Some experience with SQL
  • Oracle database experience
  • Previous experience in a customer-facing role

You must be able to travel globally (as required) and able to obtain NATO II Security Clearance.