Diploma in Training and Assessment (17082)

Diploma in Training and Assessment (17082)

Case Studies to provide guidance for assessment by recognition

Case study 2: RTO Training Manager with five years experience

Please note:
This case study is to be used as a GENERAL GUIDE ONLY. Candidates will need to negotiate Recognition on an individual basis with their assessor.

Candidate profile - Training Manager/Consultant

Stephen is a manager of a large Learning and Development section of a Registered Training Organisation. He has five years experience in this role, but was a business management and human resources trainer for ten years prior to this. In his role of manager he is responsible for five full time trainers with the RTO and several casual trainers, employed on contract when necessary. A major part of his role is working with commercial clients as a consultant to secure contracts for his RTO.

Stephen has upgraded to the Certificate IV in Training and Assessment, and holds the AWT Diploma so he has direct equivalences for some units. He is applying for recognition in the following units:

TAAASS501A – Lead and coordinate assessment systems and services
TAACMQ503A – Lead and conduct training and/or assessment evaluations
TAADEL503A – Provide advanced facilitation to support learning
TAADES501A – Design and develop learning strategies
TAAENV501A – Maintain and enhance professional practice
TAADES502A – Design and develop learning resources
TAADES503A – Research and design e-learning resources
TAADES504A – Develop and evaluate e-learning resources
TAADES505A – Research and develop competency standards
TAATAS503A - Manage contracted work
TAACMQ505A – Lead a team to foster innovation
TAATAS504A - Facilitate group processes

The following selection of work tasks and/or projects will show how these tasks relate to the units of competence, and how one task or project can provide evidence for a range of units. The evidence shows Kristen’s involvement in the tasks, and comments from the assessor where there is a gap in the evidence.

Work Tasks/Projects / Unit of Competence
(Please check elements/performance criteria where necessary) / Evidence
(Use your own specific evidence and check against elements/Performance criteria) / Assessor’s Comments, including Suggested Strategies to Address Gaps /
Equivalences from old Diploma qualification / TAADES505A - Research and develop competency standards
TAADES501A – Design and develop learning strategies / Diploma of Training and Assessment Systems:
- Unit BSZ501A Analyse Competency Requirements
- Unit BSZ508A Design Training Courses / Equivalent
Equivalent
Part of my role is to work with staff to develop their skills, which means taking the lead and determining my personal development needs and participating and evaluating this professional development. I was recently involved in updating to a S/Attain in Workplace Safety and the new Cert IV TAA and then assisting staff to gain these qualifications as part of their professional develop and to give our organisation the capacity to deliver these courses. / TAAENV501A – Maintain and enhance professional practice / Transcript for professional development for Workplace Safety and TAA Cert IV
Copies of professional development activities attended for the last two years
Requests to manager to attend professional development (SD2) activities with reasons to attend
Completed evaluations for professional development
Reports to manager on p/d with reflection on how this will be put into practice. / Include any acting positions you have acted in and any thank you letters or testimonials for this
Include copy of most recent performance review
Gap
Need to explain & show evidence of educational networking undertaken and how technology utilised to research.
If networking not undertaken, the applicant will need to join and contribute to an appropriate network to gain this competency
Managed government funded project to develop online resources – this included initial meetings with stakeholders, researching the target audience, writing the submission, winning the funding, preparing project plan, accepting terms of contract. Effective planning and reporting systems were established with a GANTT chart and budget being submitted fortnightly as a term of the contract.
Facilitating team formation to develop the resources based on a designed concept and encompassing the competency standards, allocation of roles/tasks after skills analysis. Contracts written for team members working under contract, and pay arrangements made for those working as overtime. Facilitate team meetings and teleconferences to work on the sample content, then team review.
After feedback the e-learning resource was created and reviewed by a pilot group and the team. Facilitate stakeholder meetings as design concept progressed. Design concept/elearning resource was accepted by the funding body, and met all the requirements of the contract and funding requirements, to be used as a statewide resource.
Sign off documentation completed as a term of the contract. / TAADES503A – Research and design e-learning resources
TAADES504A – Develop and evaluate e-learning resources
TAACMQ505A – Lead a team to foster innovation
TAATAS503A - Manage contracted work
TAATAS504A - Facilitate group processes / Copy of submission
Copy of letter advising of success and funding
Copy of contract
Copy of project plan
Copy of team action plan
Minutes of all meetings – team, stakeholders, funding body
GANTT chart reporting progress against budget, tasks and milestones
Emails between team members as design concept is developed utilising principles of design
Copies of the design concept as it is developed
E-learning site
Pilot group survey/report
Copies of sign off documents as per contract
Minutes of final team meeting to evaluate pilot and e-learning resource against contract/
As manager of a training and assessment team I am required to research learning resources to use in the planning and delivery of training to clients. If there are no appropriate learning resources available it is necessary to design the learning resource when planning the content. I am responsible for looking at innovative learning resources, developing the learning resource and the facilitation of the group/team review of the resource before implementation into the delivery of training. After the review the resources are modified according to feedback from team before using with learners to ensure they meet the training content and engage learners. / TAADES502A – Design and develop learning resources
TAATAS504A - Facilitate group processes
TAACMQ505A – Lead a team to foster innovation / Research documents showing how learning resource requirements were researched and interpreted
Copy of two learning resources developed with my name as author and which map correctly to a unit of competency
Review documents with suggestions from the team (group of trainers) / Did not show how the design and development process of the resource was evaluation – need more evidence for this element and for the evaluation stage of all units in this section.
Gaps
Did not show contribution to design and development of a number of resources.
Did not provide minutes of meetings which reviewed the documents and kept within the allocated budget and time.
As a manager I am often the lead assessor for higher level courses. I was lead assessor/training manager for a local government group of managers undertaking the Diploma in Frontline Management. They all held supervisory positions in a number of different departments and had different work experience. I had to facilitate them through the different learning and assessment pathways, ranging from 100% recognition to gap training with workshops or work based projects to allow them to become competent. Individual learning plans were developed after completion of self assessment against units of competence.
Workshops, phone and email support was given throughout the gap training and specific evidence and assessment were communicated to the students and recorded according to organisation requirements. An evaluation of the program was done on completion of the training with the learners and this allowed me to reflect on my teaching, facilitation and learning practices. / TAADEL503A – Provide advanced facilitation to support learning
TAADES501A – Design and develop learning strategies
TAADES502A – Design and develop learning resources
TAATAS504A - Facilitate group processes / Copy of recognition guide developed for local government group
Copy of plan of workshop to lead them through the recognition process using the guide and sample templates
Copy of two individual learning plans for group members outlining gap training, dates of workshops, resources, assessments etc.
Copies of resources supplied to students.
Emails to students throughout the program.
Record of phone contact with students – shown as student notes in the roll.
Copy of reflection journal based on personal experience and feedback from participants.
Evaluation report at completion of training. / Individual learning plans were good evidence to show how learning was going to be facilitated and how learner independence would be developed.
Resources did not show participant’s role in the development or how they were reviewed.
I manage a team of trainers/assessors who deliver and assess training in the business management, finance, business human resources and workplace safety areas. Part of my role is to lead the assessment process and develop and extend assessment expertise. I have developed assessment tools for higher level courses and provide templates to the team for assessment tools to be used for a variety of assessment activities, eg workplace assessment, recognition and assessment only pathways, simulated assessments using reports, case studies, presentations and examinations. I facilitate the teams to develop their relevant assessments from these assessment tool templates, which are then trialled and validated. I organise validation workshops with the trainers from their specific teaching discipline and facilitate these workshops, mentoring the team through the process. We use the organisation’s assessment validation templates I have developed from VEAC documents. Any assessment appeals are managed by me. / TAAASS501A – Lead and co-ordinate assessment systems and services
TAADEL503A – Provide advanced facilitation to support learning
TAATAS504A - Facilitate group processes / Assessment tool templates
Completed assessment tool
Minutes of validation meeting
Assessment tool – before and after validation
Report on re-mark of work following an appeal.
Unit BSZ504A – Manage the Training and Assessment System – is partially equivalent / Notes or minutes of meetings showing how you you’re your team for assessment activities are required. This would also confirm evidence for unit TAADEL503A and unit TAATAS504A.
Strong evidence for assessment validation.
Report shows appeals process was followed.
As training manager I manage the delivery of training and assessment to commercial clients. Each of these training programs are evaluated for both content and delivery with the client both mid-way through the program and at the end of the program, with the participants, the clients and the trainers.
The findings from the evaluations are written up in a report with any recommendations for improvements and these are stored on a shared site for use when this type of training is delivered in the future. Each stage of the training and assessment is evaluated and reviewed by the trainer and our team. / TAACMQ503A – Lead and conduct training and/or assessment evaluations / Copy of evaluation for commercial client for their supervisors and trainees
Copy of report to commercial client with regard to evaluation of training provided.
Evaluation of learner guides and resources used for a commercial program on completion – report and recommendations
Copy of assessments that have been evaluated after initial use and the rewritten version.
Emails showing correspondence with commercial client regarding review
Minutes taken of evaluation meeting with trainers. / Strengthen evidence in leadership of this evaluation – show your involvement in conducting the evaluation – evidence provided is relevant but does not show your specific involvement (eg report should show it was prepared by you)

TAA Diploma Supplementary Resources 3 of 8