2000 Business Communication – No Key AvailablePage 1

TRUE/FALSE
1. Good listening skills can improve speaking skills. / A. True / B. False
2. Barriers to listening are mainly hereditary. / A. True / B. False
3. Authorities generally agree that listening is the strongest communication skill for most people. / A. True / B. False
4. The grapevine is no more and no less accurate than any other communication channel. / A. True / B. False
5. Listening is crucial to decision making. / A. True / B. False
6. Effective listening requires an open mind. / A. True / B. False
7. The most emphatic part of a sentence is the beginning. / A. True / B. False
8. Writer's block is caused primarily by a weak vocabulary. / A. True / B. False
9. The audience for most business writing is generally neutral. / A. True / B. False
10. Because most listening does not require a high level of concentration, most people tend to be excellent listeners. / A. True / B. False
ERRORS IN THE FOLLOWING SENTENCES MAY BE IN PUNCTUATION, WORD OR NUMBER USAGE, CAPITALIZATION, OR SENTENCE STRUCTURE. MARK "A" ON YOUR ANSWER SHEET IF THE SENTENCE IS CORRECT. MARK "B" ON YOUR ANSWER SHEET IF THE ANSWER IS INCORRECT.
11. Curtis sat at his computer this morning, and made a preliminary draft of his speech. / A. Sentence is correct / B. Sentence is incorrect
12. Artificial intelligence is hard to define everyone has a different image. / A. Sentence is correct / B. Sentence is incorrect
13. Drunk drivers who are responsible for taking lives, should have their licenses revoked. / A. Sentence is correct / B. Sentence is incorrect
14. Are you prepared to answer all the essay questions on the exam. Sue? / A. Sentence is correct / B. Sentence is incorrect
15. The contest among the juniors and seniors has not produced a winner yet. / A. Sentence is correct / B. Sentence is incorrect
16. Professor James has an understanding of and an interest in the free enterprise system. / A. Sentence is correct / B. Sentence is incorrect
17. Neither Mr. Blank or Mr. Byfield gave us the help we needed on the project. / A. Sentence is correct / B. Sentence is incorrect
18. Please congratulate the winner of the contest on behalf of the president and myself. / A. Sentence is correct / B. Sentence is incorrect
19. According to Ben Franklin, "a penny saved is a penny earned". / A. Sentence is correct / B. Sentence is incorrect
20. The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, and two bedrooms. / A. Sentence is correct / B. Sentence is incorrect
21. The rule that I consider most important is found on page 5. / A. Sentence is correct / B. Sentence is incorrect
22. Although Curtis has swum in every meet this year, he has not won any medals. / A. Sentence is correct / B. Sentence is incorrect
23. We should not be billed again since we payed that invoice last month. / A. Sentence is correct / B. Sentence is incorrect
24. The personnel department should of completed the survey before hiring the new accountant. / A. Sentence is correct / B. Sentence is incorrect
25. Since I gave the notes to your partner, he should be able to tell you where they are at. / A. Sentence is correct / B. Sentence is incorrect
MULTIPLE CHOICE
26. E-mail and phone messages are used / A. to communicate quickly. / B. to communicate large pieces of information. / C. in place of business letters. / D. to communicate to colleagues in your office.
27. Phone messages should always contain / A. the name and phone number of the caller. / B. the date and time of the call. / C. what time the call should be returned. / D. Both A and B
28. E-mail messages should be written / A. when you already know the person. / B. in a format like a memo. / C. when you don't expect an answer. / D. when you don't have time to write a letter.
29. Curtis needs to tell his employees about the company's new policies. Writing a memo means that / A. all the employees will need to stop working at the same time. / B. everyone will have a written record of the new policies. / C. Curtis can immediately get feedback from the employees. / D. the employees will abide by all of the policies.
30. Mardy's customer service letter includes a heading, inside address, body, and closing. What is missing? / A. The inquiry / B. The order number / C. The salutation / D. Copy notation
31. Kevin needs to give an immediate account of a sales conference to ten people. Which of the following is not an appropriate way to communicate this information? / A. E-mail / B. Report / C. Memo / D. Business letter
32. A report usually starts with / A. the reason for writing the report. / B. the conclusion based on the facts. / C. a presentation of the facts. / D. a tabulation of details included.
33. A sequence that tells the facts in the order in which they happened is / A. subject sequence. / B. chronological order. / C. order of importance. / D. essential details.
34. Which group of words has no misspellings? / A. Accidently, athlete, seperately / B. B. Competent, deliberate, diagnosis / C. Pastime, delagate, beneficial / D. Maintenence, competition, literally
35. Which group of words has no misspellings? / A. Paralell, privilege, occasion / B. Ommission, pamphlet, receipt / C. Possession, similiar, surprise / D. Miscellaneous, familiar, recommend
36. When you listen to a message, one way to improve your chances of retaining it is to / A. free-associate as you listen. / B. concentrate exclusively on the end of the message. / C. ask the speaker as many questions as possible. / D. take notes.
37. Which sentence most correctly applies effective writing principles of you attitude? / A. You should have completed a credit application. / B. If you don't return our calls, we can't help you. / C. Your order will be delayed because its size was quite unusual. / D. Your savings start earning interest on the day of deposit.
38. Which phrase or statement best reflects elements of effective writing? / A. Enclosed please find... / B. Here is the bulletin... / C. Kindly be advised… / D. Thanking you in advance, I remain…
39. Which of the following closings would be most effective? / A. Please let me know what you think. / B. Please don't hesitate to call me. / C. If we can be of further service, please call. / D. Thank you again for your cooperation.
40. Which word has the most unfavorable tone? / A. Inexpensive / B. Bargain / C. Cheap / D. Lower-priced
IDENTIFY THE INCORRECTLY SPELLED WORD FROM THE THREE WORDS IN THE GROUP. IF NO WORD IN THE SERIES IS MISSPELLED, BLACKEN THE SPACE IN THE "D" COLUMN ON THE ANSWER SHEET.
41. Which word is spelled incorrectly? / A. remuneration / B. mileage / C. occurrence / D. none
42. Which word is spelled incorrectly? / A. usable / B. withhold / C. sophmore / D. none
43: Which word is spelled incorrectly? / A. noticeable / B. practicle / C. transferred / D. none
44. Which word is spelled incorrectly? / A. foreign / B. extension / C. familiar / D. none
45. Which word is spelled incorrectly? / A. pronunciation / B. greatful / C. grievous / D. none
46. Which word is spelled incorrectly? / A. permanent / B. defendant / C. dependent / D. none
47. Which word is spelled incorrectly? / A. deductible / B. entrepreneur / C. congradulate / D. none
48. Which word is spelled incorrectly? / A. accomodate / B. eliminate / C. liaison / D. none
49. Which word is spelled incorrectly? / A. quantity / B. seperate / C. itinerary / D. none
50. Which word is spelled incorrectly? / A. auxiliary / B. similar / C. questionaire / D. none
51. Which word is spelled incorrectly? / A. convience / B. maintenance / C. embarrass / D. none
52. Which word is spelled incorrectly? / A. eligible / B. receive / C. canceled / D. none
53. Which word is spelled incorrectly? / A. library / B. priviledge / C. ninth / D. none
54. Which word is spelled incorrectly? / A. weird / B. gaurantee / C. athletics / D. none
55. Which word is spelled incorrectly? / A. decision / B. occasion / C. pamphlet / D. none
USING THE FOLLOWING KEY, INDICATE THE NUMBER OF ERRORS IN EACH LINE.
A. 0 B. 1 C. 2 D. 3 E. 4 or more errors
Line 56. Nov. 16, 1999
Line 57. Ms. Marden S. Colling
Line 58. l,427N.Broadway
Line 59. Jacksonville, Fla., 566134
Line 60. Dear Ms. Colling,
Line 61. ATTENTION: Account No. 14701-K
Line 62. Accuracy of content, formet, and style, and neatness ofappearence is
Line 63. importent in the production of mailable business documents. Correspondance
Line 64. by mail are often the only contact a company has with a client for potential
Line 65. customer. Therefore, the impression a business letter makes can be crucial.
Line 66. To insure accuracy and to elimnate unecessary rekeying, everyone involved
Line 67. in the processing of business documents should able be to under stand and
Line 68. use standerd proofreading symbols. You can't do the job right if you can't
Line 69. understand hte instructions.
Line 70. A slopy letter ridled with typoes and inconsistancies of style and format can
Line 71. turn off a customer. In effect, your representing your company to the
Line 72. customer threw your work. Remember, the document your responsible ....
Line 73. for processing may mean the difference between a sale and a lost account.
Line 74. Yours Very Truly,
Line 75. Judith Schultz Voiers
Line 76. Genral manager
Line 77. jl
56. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
57. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
58. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
59. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
60. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
61. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
62. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
63. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
64. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
65. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
66. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
67. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
68. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
69. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
70. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
71. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
72. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
73. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
74. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
75. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
76. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
77. How many errors. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
MULTIPLE CHOICE
78. The meeting with Ms. Jones was scheduled for July ______. / A. 6 / B. 6th / C. six / D. sixth
79. Only ______are left in the petty cash fund. / A. $15.00 / B. $15 / C. fifteen dollars
80. Last year over ______people visited the zoo. / A. 1,000,000 / B. 1000000 / C. one million
81. The new office will be located at 3905 West ______Street. / A. 1 / B. 1st / C. First
82. The client usually receives a ______trade discount. / A. 10 / B. 10 percent / C. ten percent
83. The letter is perfect ______my name is misspelled. / A. accept / B. except
84. We can ______the policy to our own situation. / A. adapt / B. adopt
85. If you want to ______the outcome, you must get out and work! / A. affect / B. effect
86. His ______of leadership skills proved harmful to the group. / A. allusion / B. illusion
87. A ______diet will give you more energy. / A. healthful / B. healthy
88. Whit said everything was ______. / A. all right / B. alright
89. Everyone believes that a recession is ______• / A. eminent / B. imminent
90. I am going______of the weather. / A. irregardless / B. regardless
USING THE FOLLOWING KEY, INDICATE THE NUMBER OF PUNCTUATION ERRORS IN EACH LINE. EACH INDIVIDUAL PUNCTUATION MARK THAT YOU ADD, DELETE, OR CHANGE COUNTS AS AN ERROR.
A. 0 B. 1 C. 2 D. 3 E. 4 or more errors
91. They moved on June 4,1999, to Madison Wisconsin. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
92. Some metals are very expensive for example gold silver and platinum. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
93. Michael J. Tokheim's plans are to go to his hometown (Thor, Iowa. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
94. Ms. Raemisch asked When will the new equipment be delivered" / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
95. The date, time, place etc should be checked very very carefully. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
96. Chart 4 see page 9 lists our top 20 hits for 1999. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
97. Should anyone believe such a rumor as that? No in my opinion. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
98. Do you consider Kristin to be reliable hard working, and efficient. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
99. They requested that their April 12 order be shipped cod. / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors
100. Our company has branch offices in Madison, Wisconsin, Brooksville, Florida, and Gulf Shores, Alabama / A. 0 / B. 1 / C. 2 / D. 3 / E. 4 or more errors