GREATER LOUISVILLE INC.

AMBASSADOR Committee

2013 (updated March 5, 2013)

What is an Ambassador?

An Ambassador is a goodwill representative giving of his/her time and energies to represent and inform others (members and non-members) of the opportunities and benefits offered by membership in Greater Louisville Inc. - The Metro Chamber of Commerce.

Who is a successful Ambassador?

A successful Ambassador is a person:

  • Who is driven to engage with GLI and the business community
  • Who is passionate about helping other members engage with GLI
  • Who enjoysexpanding his/her professional contacts
  • And, who thrives on being part of a small group of raving GLI fans

What is the purpose of the Ambassadors Program?

The purpose of the Ambassadors program is to offer a special opportunity to GLI members to assist with the membership growth of Greater Louisville Inc. by way of member recruitment and member retention. Participation in the Ambassador Program is both an honor and a privilege as Ambassadors are highly visible in the metro area business community.

What are the PRIMARY objectives of the Ambassador Committee?

1.To provide customer service and outreach to existing members, thus assisting in member retention for GLI.

2.To promote the chamber message to other members and the business community.

What are the qualifications and requirements to be an Ambassador?

1.Must be an employee of a GLI member in good standing.

2.Only one employee from a core member company/brand can participate as an Ambassador at any given time. Top Investor members may have more than one employee participate as an Ambassador; total number based on level of investment.

4.Must complete the selection and onboarding process.

5.Must agree to and sign the Ambassador Commitment Agreement annually.

6.Must be able and willing to carry out the official duties of an Ambassador with the support of his/her company.

7.Must maintain the quarterly minimum points required.

Each Ambassador’s participation will be reviewed quarterly. If an Ambassador has missed three consecutive Ambassador Meetings orhas not earned a minimum of 200 points for that quarter, the Ambassador’s continued involvement will be reviewed and determined by the Ambassador Leadership team.

How is the Ambassador Committee structured?

The Ambassador Committee is an ongoing working committee. New committee members are required to participate in a selection and onboarding process prior to joining the full committee. There will be a total of 12 meetings during the year.

All Ambassadors meet collectively approximately 12 times a year to:

  • Learn about key chamber and community objectives, events, issues
  • Provide member feedback to key chamber staff
  • Celebrate success and set goals for following year

All Ambassadors are encouraged to participate in Ribbon Cuttings/Member Celebrations and to serve as volunteers at GLI events.

What is the Selection and Onboarding Process?

Individuals interested in becoming an Ambassador will:

  • Be invited to attend a full committee meeting
  • Be interviewed by the Ambassador Chair and Director of Revenue
  • Based on interview, be invited to join the committee
  • Attend a My GLI as soon as possible

How Will People Know I Am An Ambassador?

Ambassadors receive a "GLI Ambassador" name badge and a red ribbon to introduce you as a member of the Ambassadors committee immediately. Please wear it at all GLI events.

When making phone calls or sending emails on behalf of GLI, you will identify yourself as a GLI Volunteer Ambassador.

Requirements To Receive Your GLI Ambassador Name Badge

Within the first quarter of your Ambassadorship, you must complete the following:

  • Attend two Member Celebrations
  • Make at least 10 Customer Service phone calls
  • Attend at least two Ambassador Committee meetings

Once these are completed, your official Ambassador Name Badge will be ordered for you. You will be presented with your official name badge by the Ambassador Chair at an upcoming committee meeting.

If for any reason an Ambassador needs to be re-issued a name badge the Ambassador will be asked to cover the cost of the name badge ($15).

What Do I Get Out of Being an Ambassador?

  • The opportunity to be part of transforming our community.
  • The opportunity to help someone’s business succeed all while helping your own business advance.
  • The opportunity to attend select GLI events at no cost for events you work as a volunteer.
  • The opportunity to build relationships not only with each other, but with other business leaders in the community.

What are some of the specific duties of an Ambassador?

  1. Actively outreach and engage your assigned 10-20 members throughout the year.
  2. Attend the monthly Ambassador Meetings.
  3. Attend ribbon cuttings/member celebrations and other GLI events.
  4. Complete and submit your monthly and quarterly points tracking form.
  5. Volunteer to be a greeter at various GLI events each year.
  6. Wear your Ambassador name badge and red "Ambassador" ribbon at all GLI events.
  7. Participate in the Annual Campaign, if interested
  8. Have Fun!

Ambassador Duty Descriptions

Customer Service Outreach:

You will be provided a “Book of Business” of 10 -20 members for the year. During the year, you will be asked to outreach and engage these members at a minimum, on a quarterly basis. You will be provided with an outreach outline and suggestions throughout the year. You are encouraged to send a hand written note on GLI notecards and/or a personalized email. Remember to identify yourself as a GLI Volunteer Ambassador.

When appropriate, you can invite the member to be your guest at an upcoming Small Business Breakfast Club, Business at Breakfast meeting, and Wake Up Wind Down. Both you and the member will be able to attend at no cost to either of you.

You can also invite members to meet you at an upcoming Member Celebration or encourage them to attend an upcoming MY GLI.

Monthly Ambassador Meetings:

Monthly meetings are held on the fourth Thursday of each month unless otherwise noted on the Ambassador Calendar due to holiday. Check-in and networking begins at 11:30 am, the meeting begins promptly at noon and concludes at 1:00pm.

Ribbon Cuttings/Member Celebrations:

When a business becomes a new member of Greater Louisville Inc, opens a new branch office which itself becomes a member, or is celebrating an anniversary, they have the option to have a "Ribbon Cutting". Ribbon Cuttings are held at the new members’ place of business. The new member chooses the date and time, and is responsible for invitations, refreshments and publicity, etc. GLI provides the ribbon, a speaker who congratulates the member and welcomes them into the business community.

Ambassadors are encouraged to participate in this ceremony as a representative of GLI. This provides the opportunity for Ambassadors to begin the relationship-building process by welcoming the new member, telling them you appreciate their membership and wishing them success.

Volunteering at GLI events:

This consists of arriving early to assist with setting our materials, greeting people at the door, serving as a directional person, inviting them in, telling them how things usually work at that particular type of event, introducing them to other existing members and making sure no one is a “wall flower.”

  • Attending events as a regular member and not an event volunteer?

Please just wear your Ambassador Name badge. In this capacity, you are not arriving early to work the event, but are attending on your own. As an Ambassador, however, you are expected to look for people who may look “lost” or in need of assistance.

NOTE:When serving as a greeter or attending on your own, please remember to reach out to non-Ambassadors as they are the members who are most likely in need of your assistance.

Annual Campaign:

Each year, GLI embarks on a highly energetic fund raising annual campaign. Those Ambassadors interested in stepping up their volunteerism for a short but intense period of time, can form an Annual Campaign Ambassador Team. Ambassadors are still expected to fulfill their normal Ambassador duties during the campaign and are eligible to earn rewards and prizes via the Annual Campaign rewards program.