POSITION ANNOUNCEMENT
POSITION: Cashier – Mountain View Campus (Marietta, GA)
POSITION DESCRIPTION: Under supervision of the Bursar and in close communication with the Student Financial Services’ Unit as a whole, the Cashier is responsible for performing cashiering and customer service duties in support of the college’s student financial accounting processes.
Candidates should be able to effectively work in a fast-paced, multi-faceted, team-based environment while maintaining a very high level of customer service with students and colleagues with accurate precision to detail. The candidate will be primarily housed at the Mountain View Campus (Marietta, GA) but may be asked to work at other campuses as necessary.
MAJOR DUTIES:
· Processes student payments.
· Provides customer service to telephone callers; receives payments and provides information concerning student accounts.
· Processes return checks, parking tickets, and online transcript payments and charges.
· Issues refunds to students using credit cards.
· Assists students using the CTC OneCard refund option, including HigherOne communications, corrections, card reorder, identification validation, and password reset.
· Assists students with all aspects of the HigherOne / CTC OneCard process.
· Service as a back-up to the Financial Aid staff as needed
· Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:
· Read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
· Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
· Ability to be bonded.
PREFERRED QUALIFICATIONS: (In addition to the minimum qualifications)
· Higher education coursework in a business-related field
· Experience working in an accounting or financial aid office at an institution of higher education
SALARY/BENEFITS: $25,366.62 annually. Benefits include paid holidays, annual leave, and the State of Georgia Flexible Benefits Program.
APPLICATION PROCEDURE: APPLY ONLINE ONLY @ www.chattahoocheetech.edu and select “Visitors and Community” then “Jobs at CTC.” For a complete file, fill out an online application, upload cover letter, resume, and include three professional references’ contact information. Before a candidate is hired, a pre-employment criminal background investigation and employer/professional reference check will be conducted. Following screening, candidates may be asked to submit further documentation.
RESPONSE DEADLINE: Open until filled
ANTICIPATED OFFICIAL EMPLOYMENT DATE: February 2011
EMPLOYMENT POLICY: Chattahoochee Technical College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award technical certificates of credit, diplomas, and associate of applied science degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Chattahoochee Technical College. Chattahoochee Technical College does not discriminate on the basis of race, color, national origin, gender and disability. Inquiries must be directed to the Title IX and 504 Coordinator, Chattahoochee Technical College, 980 South Cobb Drive, Marietta, Georgia, 30060.
A unit of the Technical college system of Georgia
Cashier FIN/33
Finance FLSA Status: Non-Exempt
JOB DESCRIPTION
JOB SUMMARY
This position is responsible performing cashiering and customer service duties.
MAJOR DUTIES
· Processes student payments.
· Provides customer service to telephone callers; receives payments and provides information concerning student accounts.
· Processes return check, parking ticket, and online transcript payments and charges.
· Issues refunds to students using credit cards.
· Assists students using the CTC OneCard refund option, including HigherOne communications, corrections, card reorder, identification validation, and password reset.
· Assists students with all aspects of the HigherOne/CTC OneCard process.
· Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
· Knowledge of accounts receivables processes.
· Knowledge of job related software programs.
· Knowledge of customer service standards.
· Skill in decision making and problem solving.
· Skill in dealing with the public.
SUPERVISORY CONTROLS
The Bursar assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy and the nature and propriety of the final results.
GUIDELINES
Guidelines include the Employee Handbook and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
· The work consists of related customer service and cashiering duties. The need for accuracy contributes to the complexity of the position.
· The purpose of this position is to receive and process student payments. Success in this position contributes to the efficiency of office operations.
CONTACTS
· Contacts are typically with students, co-workers, faculty and staff, and members of the general public.
· Contacts are typically to give or exchange information, to resolve problems, or to provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
· The work is typically performed while sitting at a desk or table or while sitting, stooping, standing and walking.
· The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
MINIMUM QUALIFICATIONS
· Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
· Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
· Ability to be bonded.