21St Century Instructional Guide for Career Technical Education s12

21st Century Instructional Guide for Career Technical Education

Medical Assistant Orientation

Health Science Education Cluster

Medical Assistant Concentration

Title: / Medical Assistant Orientation (0738)
Standard Number:
HSE.S.MAO.1 / Role, Function, and Career Preparation
Students will demonstrate knowledge of the role, function, and career preparation of the medical assistant.
Essential
Question: / Does the size of the health care team in the office (large versus small) affect the quality of patient care?
Objectives: / Students will / Learning Plan & Notes to Instructor:
HSE.O.MAO.1.1 / examine the function of the health care team. / function of the health care team
·  definition of a team
·  function of the team as it relates to the medical office
·  possible members of the team, education, & general role in a medical office
·  factors that make the team run smoothly and what causes it to be dysfunctional to include compromise
HSE.O.MAO.1.2 / analyze the role and responsibilities of a medical assistant / role of a medical assistant
responsibilities of a medical assistant
Related topics should include the student’s role as a member of the team. How does student work ethics and attitude affect the team? Review the chain of command for school and the clinical site.
HSE.O.MAO.1.3 / characterize the professional attributes of a medical assistant. / professional attributes
·  appearance
·  punctuality
·  dependability
·  loyalty
·  honesty
·  confidence
Student Learning Activities: divide the students into groups, assign an attribute, and allow students do a presentation according to the culminating assessment.
HSE.O.MAO.1.4 / research career opportunities for the medical assistant. / career opportunities
Student Learning Activities: related discussion should include possible places of employment such as medical office, clinic, insurance company, clearing house; discuss the administrative versus clinical aspects. See the research project as per the culminating assessment.
HSE.O.MAO.1.5 / determine student and professional organizations applicable to the medical assistant. / applicable organizations
·  HOSA
·  student member - AAMA, AMT, etc.
·  professional member - AAMA, AMT, etc.
HSE.O.MAO.1.6 / compare accreditation, certification, licensure and continuing education as they pertain to the professional medical assistant. / professional medical assistant
·  accreditation
·  certification
·  licensure
·  continuing education
HSE.O.MA0.1.7 / demonstrate respectful and empathetic
behavior when interacting with peers, clients,
and the health care team. / behavior
·  respect
·  empathy
·  differences with peers, superiors, and subordinates
·  differences in one-on-one and group situations
·  students demonstrate daily in class and when in the internship
Standard Number:
HSE.MAO.2 / Ethics
Students will describe medical ethics in relationship to the performance of patient care by the Medical Assistant.
Essential
Question: / Is it possible that health care can be legal and be unethical?
Objectives: / Students will / Learning Plan & Notes to Instructor:
HSE.MAO.2.1 / distinguish between ethical and legal issues / ethics
·  definition
·  ethical behavior will require a yes answer to the following three questions
o  is it legal
o  is it balanced
o  would most people agree
legal issues
·  definition
·  legal scenarios
Student Learning Activities: discussion of ethical versus legal issues/scenarios.
HSE.MAO.2.2 / examine the Code of Ethics for Medical Assistants and the Medical Assistant Creed. / the code of ethics
·  the five parts of the AAMA code of ethics
·  the Medical Assistant Creed
HSE.MAO.2.3 / research and describe basic professional standards of behavior. / professional standards
Student Learning Activities: discussion should focus on the professional standards of behavior.
HSE.MAO.2.4 / relate how professional ethics impact patient
care. / professional ethics impact care
·  influences the decisions made
·  influences the actions taken
·  allows care to be delivered with full respect for the dignity of humanity
·  assists in the respect of confidential information
·  encourages improvement of knowledge that results in the improvement of care.
HSE.MAO.2.5 / demonstrate respect for cultural, social, and ethnic diversity within the health care environment. / health care environment
·  culture diversity
·  social diversity
·  ethnic diversity
Standard Number:
HSE.MAO.3 / Liability
Students will describe legal responsibilities as applicable to the scope of practice of the medical assistant.
Essential
Question: / Legal issues are in the forefront of today’s news. Is there a correlation between increased litigation
and professional conduct?
Objectives: / Students will / Learning Plan & Notes to Instructor:
HSE.MAO.3.1 / examine scope of practice. / scope of practice
HSE.MAO.3.2 / compare civil and criminal law as it pertains to the medical office, to include malpractice. / law
·  civil law
·  criminal
·  malpractice
HSE.MAO.3.3 / predict practices that could result in malpractice, liability, or negligence. / malpractice
liability
negligence
Student Learning Activities: examine practice scenarios, identifying practices that could result in legal actions and accountability.
HSE.MAO.3.4 / examine “The Patient Bill of Rights” and “Advanced Directives”. / “The Patient Bill of Rights” – the right to
·  consideration & respect
·  information
·  refuse treatment
·  privacy
·  confidentiality
·  competent care
“Advanced Directives”
·  Living Will
·  Durable Medical Power of Attorney
HSE.MAO.3.5 / apply “Privileged Communication”, according to HIPAA guidelines. / “privileged communication”
HIPAA guidelines
HSE.MAO.3.6 / recognize instances of legally required
disclosure. / legally required disclosure
HSE.MAO.3.7 / compare implied and expressed consent. / implied consent
expressed consent (informed consent)
HSE.MAO.3.8 / implement the policies and regulations affecting documentation. / documentation and record keeping
·  medical record ownership
·  medical information ownership
·  rules for charting
·  retention of records
Standard Number:
HSE.MAO.4 / Communication
Students will communicate effectively with clients and medical office personnel, both orally and in writing.
Essential
Question: / In today’s world, there are a variety of methods to share information. How do the principles and techniques used by those in health care professions differ from those used in other industries?
Objectives: / Students will / Learning Plan & Notes to Instructor:
HSE.MAO.4.1 / analyze the principles of verbal and non-verbal communication. / communication
·  verbal
·  nonverbal
HSE.MAO.4.2 / apply active listening skills using reflection, restatement, and clarification. / active listening skills
·  reflection
·  restatement
·  clarification
HSE.MAO.4.3 / distinguish between subjective and objective information. / subjective information
objective information
HSE.MAO.4.4 / adapt communication to individual needs including multicultural, multilingual, and sensory impairment. / individual communication needs
·  multicultural
·  multilingual
·  sensory impairment
HSE.MAO.4.5 / convey and explain proper patient
instruction. / patient instruction
·  basic health care
·  common medical procedures
·  applicable community resources
HSE.MAO.4.6 / organize, compile, and compose technical information and summaries. / technical information
·  memo
·  telephone messages
·  patient correspondence
HSE.MAO.4.7 / incorporate medical terminology in written and oral communication. / medical terminology
·  written communication
·  oral communication
HSE.MAO.4.8 / Co compose a personal resume and cover letter. / resume
cover letter
Student Learning Activities: research job openings using the internet, local newspaper, or community bulletin and compose a resume and cover letter.
HSE.MAO.4.9 / complete a job application. / complete a job application
Student Learning Activities: Practice applications for student use can be secured from textbooks, local clinical agencies, human resource departments from healthcare facilities, etc. It is recommended that multiple types of applications be used in order to familiarize students with diverse types of applications.
HSE.MAO.4.10 / participate in a mock job interview. / participate in a mock job interview
Student Learning Activities: Interviews conducted by the teacher, other school personnel, or someone on the advisory board.
Standard Number:
HSE.MAO.5 / Medical Terminology
Students will interpret basic medical terminology.
Essential
Question: / Does the use of medical terminology affect communication?
Objectives: / Students will / Learning Plan & Notes to Instructor:
HSE.MAO.5.1 / interpret commonly used medical elements. / elements
·  medical roots
·  prefixes
·  suffixes
Student Learning Activities: discuss rules for combining and interpreting word parts.
Construct flash cards or word list to enhance learning.
Utilize HOSA Competitive Event(s) as teaching/ learning strategies (i.e. Medical Spelling and Medical Terminology).
Dean Vaughn Medical Terminology 350 is an excellent nontraditional system to teach medical elements.
HSE.MAO.5.2 / interpret commonly used abbreviations. / interpret commonly used abbreviations
HSE.MAO.5.3 / use standard medical terms and abbreviations in written and oral communications. / use standard medical terms and abbreviations
·  written communications
·  oral communications
Standard Number:
HSE.MAO.6 / Anatomy and Physiology
Students will demonstrate knowledge of basic structure and function of the human body.
Essential
Question: / Considering your education to this point, how will you apply past learning to the new concepts that are being added to your academic foundation?
Objectives: / Students will / Learning Plan & Notes to Instructor:
HSE.O.MAO.6.1 / examine homeostasis at the cellular, tissue, organ, and system levels. / homeostasis
·  describe/define
·  affects at cellular level
·  affects at tissue level
·  affects at organ level
·  affects at the system level
HSE.O.MAO.6.2 / recognize the major structures and functions of each body system. / body systems
·  functions
·  structure
HSE.O.MAO.6.3 / analyze the interdependence of body systems as they relate to wellness, disease, disorders, care, and rehabilitation. / interdependence of body systems as relates to
·  wellness
·  disease
·  disorders
·  care
·  rehabilitation
HSE.O.MAO.6.4 / recognize common disorders and their diagnosis and treatment. / common disorders
·  s/s
·  diagnosis
·  treatment
HSE.O.MAO.6.5 / examine the effects of aging on the body systems. / aging process
Standard Number:
HSE.S.MCP.7 / Information Technology Applications
Students will:
·  use information technology applications.
·  demonstrate use as appropriate to healthcare applications.
Essential
Question: / Given that the majority of clinical procedures are “hands on” type of skills, is it really necessary for a MA to have computer skills?
Objectives: / Students will / Learning Plan & Notes to Instructor:
HSE.O.MCP.7.1 / implement the use of software and hardware. / Use software, hardware, and Internet throughout delivery of CSOs.
HSE.O.MCP.7.2 / utilize the Internet as a resource/research
tool. / Use Internet for resource/research for projects and assignments.
Standard Number:
HSE.S.MCP.8 / Career and Technical Student Organization
Students will participate in the local chapter of the Career and Technical Student Organization (CTSO).
Essential
Question: / How does participation in a Career and Technical Student Organization (CTSO) impact professional development and lifelong learning?
Objectives: / Students will / Learning Plan & Notes to Instructor:
HSE.O.MCP.8.1 / participate in the local chapter of the appropriate Career and Technical Student Organization (CTSO). / See www.HOSA.org.
HSE.O.MCP.8.2 / use parliamentary procedures in chapter
meetings. / See Robert’s Rules of Order.
HSE.O.MCP.8.3 / demonstrate team membership/leadership and problem solving skills. / See HOSA Handbook.
HSE.O.MCP.8.4 / participate in local, state, and national projects impacting healthcare and healthcare education. / See HOSA Handbook.
21st Century Skills / Learning Skills & Technology Tools / Teaching Strategies Culminating Activity / Evidence of Success
Information and Communication Skills: / 21C.O.9-12.1.LS1 / Student recognizes information needed for problem solving, can efficiently browse, search and navigate online to access relevant information, evaluates information based on credibility, social, economic, political and/or ethical issues, and presents findings clearly and persuasively using a range of technology tools and media.
Student analyzes and interprets visuals and recognizes the impact digital media influences (e.g. design, technique, and rate of speed) have on audiences. The student’s visual products reflect a sophisticated understanding of subject, digital media and design techniques. / Students apply cognitive learning and access information via Internet concerning career possibilities, infectious disease for each body system, and cultural diversity.
Students utilize electronic responders within classroom presentations and recognize the scope of response through interpretation of digital media. / Students accurately represent a healthcare career through oral and/or written application.
Students participate in HOSA projects in classroom and state/national competitions. Projects are evaluated based on event rubrics in HOSA Handbook B.
Students can verbalize the significance of data as displayed through the use of electronic responders.
21C.O.9-12.1.TT2 / Student routinely applies keyboarding skills, keyboard shortcut techniques, and mouse skills with facility, speed and accuracy. / Student routinely utilizes keyboarding skills to complete classroom assignments, both in researching subject areas and producing written documentation. / Students demonstrate mastery in the use of keyboarding skills as evidenced by written documentation of research assignments and the development of a cover letter and resume that meets or exceeds the standards on the grading rubric.
21C.O.9-12.1.TT5 / Student uses advanced features of word processing software (e.g., outline, table of contents, index feature, draw tool, headers and footers, track changes, macros, hyperlinks to other file formats, etc.). / Students regularly utilize the classroom virtual white board to demonstrate cognitive learning and mastery of CSOs (i.e. medical terminology, presentation tables, embedded websites, etc.). / Students use of the white board to demonstrate learning is proficient.
21C.O.9-12.1.TT10 / Student implements various Internet search techniques (e.g., Boolean searches, meta-searches, web bots) to gather information; student evaluates the information for validity, appropriateness, content, bias, currency, and usefulness. / Students use search engines to complete an online search for current information on career possibilities, infectious diseases, and cultural diversity. / Students demonstrate the use of various Internet search techniques as required by classroom assignments in the identification of current information on career possibilities, infectious diseases, and cultural diversity. Students must meet the standards on a written grading rubric.
Thinking and Reasoning Skills: / 21C.O.9-12.2.LS1 / Student engages in a critical thinking process that supports synthesis and conducts evaluation using complex criteria. / Students engage in an analysis of client/patient or co-worker scenarios to interpret and analyze medical terminology, diagnosis, diseases, communication techniques and the application of ethics.
Through the use of virtual medical office software and Internet resources, the student engages in problem solving of real-world scenarios. / Students demonstrate mastery in the interpretation and analyzing of medical terminology, diagnosis, and diseases as evidenced by the appropriate use of these items in the spoken and written communication. The student will display ethical behavior as evidenced by meeting the standards on the clinical evaluation tool.