6 Madryn Avenue
Rhyl
Denbighshire
LL18 4RS
Telephone (01745) 342225
Fax (01745) 361739
Website
Welcome to Madryn House
Doctors
DR GARETH W. GOODWIN
MB, ChB, LL.M
Liverpool 1979
DR STEPHEN J. ROBERTS
MB, BChCardiff 1985
DR JANE L. BELLAMY
MB, ChB, DRCOG, MRGP
Liverpool 1985
All doctors are approved for practice in Family Planning,Obstetric Care, Minor Surgery and Child Health Surveillance.
Office Hours
Madryn House is open between 8.00am and 6.30 pm Monday to Friday
Madryn House has facilities for the disabled with a ramp to the front entrance and disabled toilet.
New patients
To register with the practice you should complete an application form.
When you register with the practice you will be asked to fill in a simple medical questionnaire about yourself.
Data Protection
Yourmedical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS, by legal framework, or is in the public interest. Certain anonymised patient data may be shared for the purpose of public health and audit, research, teaching and training. This practice is registered under the Data Protection Act. It is a practice and legal requirement that allstaff maintain confidentiality of patients' records.
Visits
Home visit requests should be made before 10.00am if possible.
Cancellation of appointments
Please inform the surgery if your booked appointment is no longer needed so that it may be offered to another patient. Cancellation of appointments (more than 24hours in advance) can also be done on-line.
Nurse Triage
Calls must be made between 8am 11am for medical advice or an emergency appointment. Your call will be returned by our triage nurse.
Please do not turn up at surgery to be seen as you may have to wait until the end of the morning.
Out of hours
Between the hours of 6.30pm and 8am, patients in need of emergency medical care should telephone the
G.P. Out of Hours serviceon 0300 123 55 66at GlanClwydHospital.
Our doctors, in common with the great majority of GPs in the area are involved on a rota basis in staffing the G.P. Out of Hours service.
Patients in need of emergency medical care will be asked to attend the G.P. Out of Hours Centre. A small number of people will not be able to attend the centres because of a genuine clinical problem. In this case a home visit will be arranged by the centre. Please try and attend the centre if at all possible.
Repeat prescriptions
Can be obtained by request at the surgery, via your local chemist or on-line. Please use the repeat prescription slip or state in writing your needs i.e. name of medication, strength and daily dosage.
It would be helpful if you could indicate where you wish to collect the prescription.
For reasons of safety we cannot take prescription requests over the telephone.
Prescriptions will be ready within 2 working days. For prescriptions sent by post please allow 5 working days.
Website
You can order repeat prescriptions on-line at Prescriptions will be ready within two working days. It is also possible to update your contact details and your clinical record on-line. Why not take our patient survey? You can also use the website as a useful resource with links to other reliable websites for health related information.
Results of investigations
Results may be obtained by telephoning thesurgery between the hours of 3.00pm 5.00pm only.
Change of address
Please inform staff of any change to your address or telephone number so we can amend your records. You can also do this on-line.
Complaints procedure
As part of our terms of service and commitment to improve our quality of care, the practice has an ‘in-house’ complaints procedure. If you have any criticisms regarding any aspect of the care you may have received from this practice, please contact our Practice Manager, Mrs Helen Robbins. Your complaint will be dealt with promptly and confidentially.
Health promotion clinics
These clinics are aimed at improving general health and preventing disease by examination and advice about exercise, diet, smoking and alcohol, as well as closer monitoring of chronic conditions.
The Health clinics are run by the practice nurses in consultation with the doctors.
Asthma Clinic Diabetic Clinic
Hypertension Clinic CKD Clinic
Leg Ulcer Clinic Travel Vaccs
All by appointment
Cervical Smears
By appointment with Practice Nurse.
Minor Operations
By appointment as advised by doctor.
Ante-Natal Clinic
Run by our midwife on Wednesday 9.00am – 12 noon.
Child Immunisation and Health Clinic
By appointment on Thursday 3.00 – 5.00 pm.
District Nurses Clinic
Forblood tests 11.00 am – 12.00 am Monday
Medical Examinations
HGV/PSV/Taxi and other medical examinations are by appointment as advised by doctor.
Practice staff
Practice Manager: Helen Robbins
Practice Nurses:Janette Haigh Dwynwen Roberts
Secretaries: Michelle Trehearn & Jill Beck
Senior Receptionist: Cathie Condon
Receptionists:Pauline Twist, Christine Savory,
Beryl Dean, Nicki Jolliffe & Karen Young
Summariser: Sue Buckley
Attached Staff
District Nurses
Contacted via surgery or at the RoyalAlexandraHospital.
Midwife
Tracy Talbot. Contact via surgery
or RoyalAlexandraHospital 9.00am-9.30am
or thelabourward atGlanClwydHospital.
Health Visitor
Contact at Fforddlas Clinic 330346
Community Psychiatric Nurse
Via Hafod 443050.
Surgery Hours
Mornings: Monday to Friday
Drs Goodwin and Roberts 9.00-11.00am by appointment only
Dr Bellamy Monday, Tuesday, Thursday 9.10- 11.00am by appointment only
Afternoons: Monday to Friday
Drs Goodwin and Roberts3.20-5.20pm
Dr Bellamy2.00-3.00pm on Monday, Thursday & Friday
Allby appointment only
Useful telephone numbers
Glan Clwyd Hospital 01745583910
Abergele Hospital 01745 832295
Royal Alexandra 01745 443000
Out of Hours 0300 123 5566
Community HealthCouncil 01978 356178
Social Services Rhyl 01824 708300
Denbighshire Local Health Board
Preswylfa
Hendy Road
Mold
CH7 1PZ 01352 700227
Mae Dr Gareth Goodwin, Nyrs Dwynwen a Beryl Dean yn siarad Cymraeg ac yn falch o ymgynghori yn Gymraeg os dymunir.