NOMS CFO3COMMUNITY CASE MANAGER
JOB DESCRIPTION
GENERAL INFORMATION
Title:NOMS CFO3 Community Case Manager
Job Base:London Offices
Hours of Work:35 hours per week
Reports To:Services Manager
Salary: £24,768 per annum, 2 years fixed term
JOB SUMMARY
CFO3Custody & Community Case managerwill:
- To manage a caseload of women affected by the criminal justice system in custody and community, supporting them to break down barriers to successful resettlement, achieve agreed milestones and enter employment, training or education.
- To engage eligible women, provide initial assessment and undertake action planning.
- To provide advice, guidance, coaching and support to a caseload of participants via regular one-to-one meetings and group interventions as appropriate.
- To coordinate a through-the-gate service including undertaking pre-release handover meetings to ensure activities pre and post release are well planned.
- To work with a range of statutory and non-statutory partners to address identified needs including Community Rehabilitation Companies, National Probation Service, Youth Offending Services, and voluntary agencies.
- To achieve and report on individual and team daily, weekly and monthly performance targets.
*This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.
Key Responsibilities
- CLIENT CARE
1.1To provide initial assessment, employment & education information,advice and guidance, and signposting services, to women in prison through face-to-face sessions.
1.2To undertake an initial assessment of service-users that seeks to identify their immediate needs in terms of self development, educational needs and employment opportunities.
1.3Agree a SMART, personalised Action Plan with each woman which is tailored to their individual needs and specifies agreed, realistic goals including employment/training/family support etc.
1.4Provide advice, guidance, coaching, and support to service users via regular one-to-one progress reviews.
1.5To advise service-users on possible referral options and signpost women to appropriate local agencies based upon their identified needs and in consultation with the service-user.
1.6Deliver employability information and advice, including supporting participants to create high quality CVs, undertake job search and application, undertake voluntary work and work experience, prepare for interviews and start work.
1.7To ensure that clients are supported to be fully involved in the project through supported volunteering and feedback opportunities.
1.8Prioritise and sequence support services with a range of statutory and non-statutory agencies, aligning with sentence, post-supervision and resettlement plans and ensuring risk is robustly identified and managed.
- COMMUNICATION
2.1To develop and utilise a variety of strategies to communicate effectively with service-users, prison staff, external organisations and the general public.
2.2To ensure that staff within relevant organisations (e.g. prison services, probation services) are aware of the range of services and options offered by WIP and to raise the profile of the Education and Employment project across the London Probation services.
2.3To be responsible for establishing and maintaining contacts and good working relationships with front-line workers withinpartner organisations, women’s prisons and other relevant statutory and voluntary sector agencies.
2.4To liaise with and provide advice to staff within prisons, probation services, mental health services, substance misuse services, domestic violence services and other statutory and voluntary sector agencies with respect to the employment needs of women affected by the CJS
2.5 To identify appropriate educational and employment support agencies and promote WIP’s training package with the aim of raising awareness around best practice when working with women affected by the Criminal Justice System.
2.6 Maintain appropriate contact with participants starting education, training or employment, ensuring sustainability by providing on-going mentoring, advocacy and IAG.
2.7To develop clear referral procedures with key outside agencies, in order to ensure appropriate and timely referrals are made in line with the needs of service-users.
2.8To attend regular team and steering group meetings at WIP.
2.9To establish and maintain good working relationships with other members of WIP’s staff team.
2.10Develop and maintain effective relationships with potential employers and with employment brokerage agencies, in particular Working Chance.
2.11To organise and attend meetings as appropriate actively participating and disseminating information to colleagues.
- INFORMATION MANAGEMENT/QUALITY OF CARE
3.1Undertake and/ or review CATS Assessment and identify participant needs to be addressed. Follow the below in terms of monitoring data
CATS responsibilities:
- Full accountability for timely, accurate and high quality data input onto CATs, including daily monitoring of key data integrity reports.
- Update case notes on the same day as appointments, including entry/submission of all approved participant achievements and upload of supporting information/certified documentation.
- Where CATS is unavailable, take clerical notes and transfer the data into CATS within 48 hours.
- Capture and record regular participant feedback.
3.2To produce reports and evaluations in consultation with other WIP staff members on all work carried out and as requested.
3.3To provide monitoring data/information and to contribute to the external project evaluation process, providing information as requested.
3.4 To ensure all client files and documentation are kept in accordance with agreed confidential administrative systems.
3.5 To maintain accurate, confidential service-user records of interventions and contact details as per WIP protocols and procedures.
- PERSONAL/PROFESSIONAL DEVELOPMENT AND TRAINING
4.1To attend and prepare for regular line management meetings.
4.2To participate in annual appraisals in accordance with WIP policy.
4.3To attend regular clinical supervision for service-user work.
4.4To continue to develop information and communication technology (ICT) skills.
4.5To maintain an up to date knowledge and awareness of developments in public policy and legislation regarding women affected by the criminal justice system and related subjects by attending relevant training courses, regional and national meetings and conferences.
5.FURTHER INFORMATION
5.1The post holder must at all times carry out duties and responsibilities with due regard to WIP’s equal opportunities policies and procedures.
5.2The post holder must ensure that personal information for service-users, members of staff and all other individuals is accurate,up-to-date,kept secure and confidential at all times in compliance with the Data Protection Act 1998 and the common law duty of confidentiality.
5.3The post holder is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training as required.
5.4The post holder is required to familiarise herself with and comply with WIP’s policies and procedures.
5.5The post holder must be aware of individual responsibilities under the Health and Safety at Work Act and identify and report as necessary any untoward accident, incident potentially hazardous environment.
5.6The post holder will be subject to checks by the Criminal Records Bureau and security clearance by individual women’s prisons.
This job description is intended as a guide to the main responsibilities of the post and not as an exhaustive list of duties and tasks. The post holder may be required to undertake other duties appropriate to her grade, that are not listed above, at the direction of her manager.
This is a new post and the job description will be reviewed after six months. It may also be amended from time to time after consultation with the post holder.
Person Specification
NOMS CFO3Custody & Community Case Manager
Essential = E Desirable= D / E or D / App. form / InterviewEDUCATION/
QUALIFICATIONS / Good education: Educated to A-level standard, NVQ 3 or equivalent professional qualification in social care, IAG or other related field / E / A
SKILLS/
ABILITIES
/ Excellent written and verbal communication skills including the ability to maintain clear and concise client records / E / IDemonstrable experience of motivating and supporting individuals with multiple and complex needs to overcome barriers and progress towards education, training and employment.
Ability to undertake needs assessments and construct realistic Individual Action Plans / E / I
Ability to work effectively on own initiative, with minimal direct supervision / E / I
Excellent organisational and administrative skills / E / I
Ability to assess complex needs and identifying priorities / E / I
Ability to develop and maintain effective working relationships with external agencies / E / I
IT skills / E / I
EXPERIENCE
/ 2 years experience of supporting vulnerable womenSound background and specialist experience in employment and education / E
E / A
Experience of providing information, advice and guidance to service-users, preferably around education and employment / E / A
Experience of working collaboratively as a member of a small team and in formal partnership with external organisations / E / A
Experience of working collaboratively with external agencies or partner organisations / E / A
Experience of working within the criminal justice sector / D / A
Proven experience of achieving qualitative and quantitative targets. / E / A
KNOWLEDGE
/ Knowledge of the possible impact of imprisonment upon women / E / A / IThorough understanding of confidentiality issues. / E / A / I
Understanding of issues of diversity and the principles of equal opportunities. / E / A / I
Knowledge of monitoring and evaluation within a service delivery context / E / A / I
DRAWN UP BY
/ Diana ThorogoodTITLE
/ Service Manager /DATE
/ 15/08/20161