Dorothy Cheryl Manuel (Thomas)
165/1C Picnic Garden Road,

PicnicTowers, 1st Floor

Kolkata - 700039
Cell:9830418333
Email:

Objective:

To obtain a respective career with the utilization of obtained organizational and professional expertise where my customer service and people management skills will enhance the satisfaction level of the customers.

Summary of Skills:

  • Strong knowledge of international and domestic travel
  • Excellent interpersonal and leadership skills that can motivate people
  • Comprehensive oral and written communication skills in English.
  • Advance knowledge of sales and marketing
  • Sociable with excellent customer care skills
  • Goal oriented and ability to work in a team environment
  • Good skills in conducting internet research for obtaining customer information
  • Have ability in taking up new theories as well as responsibilities.
  • Efficient in general office functions.

Educational Summary:

  • Passed Class XII (ISC) From Assembly Of God Church School - Year 1986
  • Passed Class X (ICSE) From Loreto Day School Elliot Road – Year 1989

Computer Skills:

  • Microsoft Word, Basic Excel, Internet, Galileo and Amadeus Reservation Systems

Work Experience:

EXCLUSIVE HOMES PVT. LTD – MARCH 2013 TILL DATE

Front Office Executive

  • Experienced in providing real estate services to individuals
  • Ability to communicate between clients attorneys and developers
  • Excellent written and verbal communication skills
  • Able to work independently and handle multiple tasks
  • Outstanding skills in assisting in sales
  • Answer telephones and take messages and handle mails from clients
  • Operate office equipments and direct incoming calls
  • Coordinate with sales team, agents and brokers in regards to the projects and assist in selling vacant projects
  • Schedule property tours for interested party
  • Relationship building with prospective clients
  • Giving updates to prospective clients regarding the available projects
  • Identifying and following up with potential clients and doing my best to convert enquiry to sale
  • Maintaining client database for further use
  • Interacting with clients and understanding their needs and requirements
  • Coordinating with respective banks and assisting with all documentation for project approval
  • Ability to handle correspondence independently

Speedways International Pvt Ltd – July,1997 till JULY 2012

Asst. Marketing Manager

  • Offering sales and service Assistance to corporate, in house and walk in clients.
  • Providing replies to customer inquires for general information as well as package travel information
  • Providing necessary monitoring for all corporate and in house accounts
  • Assisting at the counter for domestic air reservations
  • Handling and solving customer queries effectively and efficiently if any
  • Building new client relationship as well as maintaining the existing ones through effective Service

Travels & Rentals Pvt Ltd – 1994 – 1997

Tour Executive

  • Assisting clients in reservations, travel package, charges, transfers and cancellations for places in India, Nepal, Bhutan and Far East.
  • Responsible for booking international and domestic reservations for air travel, hotel and car rentals
  • Handling of customer queries efficiently and effectively even in emergency situations
  • Creates and maintains service contracts for group and individual travels
  • Updating the corporates on rules, regulations and current affairs on different airlines
  • Handling task like planning, arranging, describing and selling promotional tour incentives and itinerary tour packages by various travel carriers

NTIC Tours and Travel – 1992 -1994

Kanak Building

Kolkata –

Tour Executive

  • Assisting clients in reservation for Nepal, room and packages, transfers and cancellations
  • Building new client relationship as well as maintaining the existing ones through effective service
  • Offering all travel packages and travel products to customers in relation to Nepal and Bhutan

Hobbies:

Nett Surfing, reading, watching TV, listening to Music and Dancing

Languages Known:

  • Profiency in English (Mother Tongue) and Hindi
  • Ability to understand Bengali and speak

Personal Details:

NameDorothy Cheryl Manuel (Thomas)

Husbands NameSteven Thomas

Date of birthMarch 15, 1967

GenderFemale

Marital StatusMarried

NationalityIndian

ReligionChristian

Permanent Address165/1C Picnic Garden Road

Picnic Towers – 1st Floor

Kolkata – 700039

Present salary: Rs 15,000 per month

Expected Salary: Negotiable

References:

Can be furnished upon request