JOB DESCRIPTION

Job title: Receptionist Department: Client Services

Team: Skylight Newcastle Job holder: New Post

Reporting to: Administration Manager

Aim

  • Provide an efficient, customer focused reception service for Crisis Skylight Newcastle (CSN)
  • Support the administration function within the CSN

Dimensions

  • Supervision of volunteers

Circumstances

  • 35 hours per week
  • Based in Newcastle
  • Evening and weekend work will be required
  • The role involves working with vulnerable adults and young people and so a satisfactory enhanced disclosure from the Disclosure and Barring Service is required

Salary

£21,328 per annum

Organisational chart

Please note the team structure is subject to change

Principle Accountabilities

  • Provide a safe and welcoming reception for CSN for staff, clients, tenants and volunteers within Crisis' building, providing effective IAG
  • Answer internal/external calls and route accordingly
  • Ensure that incoming post is opened and delivered appropriately and promptly, and outgoing post processed in line with agreed procedure.
  • Processing all deliveries, distributing or storing as appropriate in line with agreed procedure.
  • Carry out administrative responsibilities relating to reception including but not exclusively:
  • Data entry
  • Stocking stationery and forms
  • Updating staffing and contacts lists
  • Responding to general enquires, including CSN Enquiries Inbox
  • Undertake other administration activities to support the wider Administration Team
  • Support reception volunteers ensuring they are fully occupied and offer ongoing guidance to assist their development
  • Give signposting information advice and guidance as appropriate
  • Ensure that any safeguarding concerns are identified and reported in line with Crisis procedures
  • Supporting Crisis' IT department with any on-site troubleshooting.

General accountabilities

  • Actively encourage and support member involvement within Crisis.
  • Develop and maintain an understanding of Crisis’ work and the needs and circumstances of homeless people
  • Comply with Crisis policies and procedures, including Health and Safety policies, for which all employees owe a duty of care to both themselves and others, in accordance with the Health and Safety at Work Act
  • Carry out any other duties that may reasonably be required in the light of the main purpose of the job

Person specification

Essential

1.Relevant experience of working within a reception/administrative support role

2. Experience of providing customer service with a commitment to deliver the highest standard of customer care

3.Excellent interpersonal skills with the ability to work successfully with disadvantaged /or socially excluded groups and individuals

4. Effective communication skills, both written and verbal

5.Good organisational skills with ability to deal effectively with conflicting priorities in a busy environment

6.Able to deal with challenging situations with a calm and confident approach in order to reach a positive resolution

7.Ability to work co-operatively as part of a team

8.Good working knowledge of Microsoft Office (Word/Outlook/Excel)

  1. Knowledge of and ability to comply with safeguarding procedures

10.Commitment to Crisis’ purpose and values including equality and social inclusion

Desirable

  1. Experience of working with homeless or other vulnerable groups

12.Hold an advice Information, Advice and Guidance qualification or a willingness to work towards obtaining one

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness.