Mancroft Advice Project (MAP)

Job Description

Overall Purpose / MAP exists to provide quality information, advice, counselling and support for the holistic development of young people.
Job Title / Youth Worker
Main Purpose of Job / To provide opportunities to young people, designed to facilitate their personal and social development as self aware individuals.
Hours / 37
Location / Great Yarmouth
Reports to / Senior Youth and Community Worker
Communications & Working Relationships
The service users, staff team, volunteers,Chief Executive and Trustees, managers and delivery agents in relevant statutory, voluntary and commercial organisations.
Key Responsibilities
  • To promote participation in relevant positive activities within MAP and the wider community.
  • To develop and deliver positive activities.
  • To develop, with other MAP Youth Workers, a programme of life skills accredited training that can be accessed and experienced by target groups.
  • To provide one to one support and group work as appropriate.
  • To actively engage young people.
  • To refer or signpost young people to specialist support where necessary.
  • To maintain appropriate quality standards and processes in the delivery of work.
  • To keep accurate and timely records to contribute to the effective management of the service and for reports to MAP management, funders and other stakeholders.
  • To contribute to the continuous development of the service.
  • To build and maintain effective networks for personal professional development and to develop positive partnership working opportunities.
  • To act as an ambassador for MAP, and our partners and services,in accordance with MAP’s communication strategy.
  • To represent and promote the interests of vulnerable young people to maintain awareness of their needs amongst those planning, determining and implementing relevant services.
  • To maintain up-to-date knowledge of the wider social environment and update resources to inform the work undertaken.
  • To undertake training and professional development opportunities, develop relevant specialist knowledge and expertise, and share this with colleagues.
  • To attend and contribute to MAP meetings as appropriate and positively partake in the life of the project.
  • To maintain MAP as a safe and supportive place for YP and workers.
  • To undertake other duties relevant to the post.

Person specification
Qualifications and Experience
  • Educated to NQF level 4 or equivalent, ideally in a relevant subject e.g. youth work.
  • Experience of working with young people.
  • Experience of developing youth support services, or similar.

Knowledge
  • Current knowledge of social issues, policy and practice, as they affect young people.

Skills
  • Good communication skills, written and spoken.
  • Familiarity with or willingness to learn appropriate IT applications for communication and reporting purposes, including MS Office.

Values
Being Young Person Centred
  • Focuses on clients needs, and adapts approach and actions to different requirements.
  • Pushes for resolution on issues that cause the young person problems or dissatisfaction.
  • Takes personal ownership to gain satisfactory outcomes for the client.
  • Thinks beyond the current context, and is flexible, innovative and open to innovation from others.
  • Identifies risks for young people and ways of managing that risk.
  • Supports and acknowledges individual successes.
Valuing Each Individual
  • Adapts to changing objectives and priorities.
  • Uses self awareness to improve own performance and contribution.
  • Actively shares knowledge and information with others.
  • Listens actively to others and responds objectively and fairly.
  • Respects and works effectively with diverse people, perspectives and ideas.
  • Identifies opportunities to use own knowledge and expertise to develop others, and to use other’s knowledge and expertise to develop self.
  • Can act on own initiative, but considers or negotiates with others to achieve mutually successful outcomes.
Being Professional
  • Consistently delivers on commitments.
  • Plans and prioritises workload and demands.
  • Delivers high quality and timely work.
  • Maintains composure under pressure.
  • Actively supports continuous process improvement and change.
  • Upholds company policies, procedures, statutory requirements and regulations.
  • Embraces and undertakes training and opportunities for professional development.
Working for Social Justice
  • Acts with integrity, openness and fairness.
  • Involves others in decision making processes.
  • Shows respect for others’ thoughts and beliefs.
  • Challenges prejudice or behaviour that is not respectful to others.
  • Advocates and campaigns on behalf of marginalised groups or individuals within the community.
  • Proposes and participates in active promotion of the rights of young people.

Other information
  • All employees are expected to comply with statutory requirements and MAP’s policies and procedures when carrying out their work.
  • The range of duties and responsibilities outlined above may change from time to time to reflect the changing needs of MAP.
  • Beyond the probationary period, performance will be formally assessed and reviewed annually, with additional informal assessment and review as necessary.
  • All employees are required to maintain service user confidentiality, subject to MAP’s confidentiality policy.
  • All employees are expected to have access to independent transport to meet the requirements of the post.

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