TRAINING & INFORMATION PROGRAM [TIP]
Training Consultative Group [Victoria]
TRAINING POLICY
2014
AS AT : Nov 2013

Preamble

  1. The Training & Information Program [TIP] is an Ex-Service Organisation [ESO] and Department of Veterans Affairs [DVA] cooperative program to provide compensation and welfare training for the ESO volunteer, authorised practitioners who provide support to Serving & Ex-serving members of the Australian Defence Force, Serving & Ex-serving Cadets/Cadet Instructors/Officer of Cadets of the Australian Cadet Forces, Mariners, Allies and eligible civilians and their dependants.

National management

  1. The Training & Information Program [TIP] has a national management group consisting of DVA Management Officers and the Committee of TIP Chairs which meets twice yearly and during the annual TIP National Conference, The day to day management is provided through the TIP National Chairman [ESO], The Director, Grants, Bursaries and TIP [DVA], TIP National Coordinator [DVA], The Manager [ESO], National Training Consistency Project [NTCP], The Coordinator [ESO] National Training Managers Group [NTMG] and the Chairperson [ESO] National TIP Welfare Committee.

State management

  1. Each State has a Training Consultative Group [TCG] consisting of Ex-Service Practitioners and DVA manager level members who are responsible for the governance of the TIP Program. The Day to day management is provided by the State Chairman [ESO], Deputy State Chairman [ESO], TIP State Coordinator [DVA], The State Training Manager [ESO] and the TIP welfare coordinator [ESO]
  1. The Deputy Commissioner [DVA] has an oversight role

TIP 10 Year plan

  1. In 2009 the National TIP Conference approved a 10 Year plan for the management of TIP into the future and adopted the TIP National Training Consistency Project [NTCP] and the introduction of Online [eLearning] training.

TIP National Training Consistency Project [NTCP]

  1. The NTCP is designed to develop and produce TIP National Training Course Packages that are to be used across Australia and facilitated by the TIP National Training Managers Group and the TIP National Welfare Committee. During 2012, a number of training packages were rolled-out to the States and are being introduced as training allows this will continue during 2014.

Online [eLearning] courses

  1. At the start of 2012, online courses including MRCA [Level 1 & 2] course, Welfare [Level 1 & 2] course and a MRCA Enhancement course have been introduced with more to come.
  1. Due to the change of contractor, through DVA management, there has been a suspension of the eLearning training until the issue caused by the change of contract have been resolved. During 2014 it is TIP intention to return all on-line training to the program

The Training Platform

  1. The role of the Training & information Program [TIP] is to provide a Training Platform that includes courses in compensation and welfare support for serving and ex-serving members of the Australian Defence Force who represent Ex-Service Organisations as ‘authorised practitioners’, usually volunteers, to assist the wider serving and ex-serving community.
  1. The role of the Ex-service Organisations is to provide compensation and welfare support through their ‘authorised practitioners’ who must be TIP Trained and authorised. TIP training is a requirement to assist the ESO’s with Veteran Indemnity Training Association [VITA] insurance.

Training courses and streams

CLASS ROOM COURSES
Level / VEA Pension Courses / MRCA Military Compensation Courses / SRCA Compensation
Courses / War/Defence Widow[er]s Compensation / Welfare & Support Courses
1. / VEA Pension
[Level 1] Course
National / MRCA
[Level 1] Course
National / SRCA
{Level 1] Course
State / VEA/MRCA/SRCA
War/Defence Widow[er]s [Level 1] Course
National / Welfare
[Level 1] Course
National
2. / VEA Pension
[Level 2] Course
National / MRCA
[Level 2] Course
National / VEA/MRCA/SRCA
Proposed War/Defence Widow[er]s [Level 2] Course / Welfare
[Level 2] Course
National
ONLINE [eLearning] COURSES
VEA Pension
Online Courses / MRCA Military Compensation Online Courses / SRCA Compensation Online Courses / War/Defence Widow[er]s Compensation Online Courses / Welfare & Support Online Courses / Enhancement Courses
VEA Pension Online [Level 1] Course
[Proposed conversion] / MRCA Compensation Online {Level 1 & 2]
Course
[Online] / SRCA Compensation Online [Level 1] Course
[Under conversion] / War/ Defence Widow[er]s Compensation [Level 1]
Online Course
[Proposed conversion] / Welfare
[Level 1 & 2] Online Course
[Online] / Statement Of Principle [SOP] User Online Course
[Proposed conversion]
VEA Pension Online [Level 2] Course
[Proposed conversion] / MRCA Enhancement Online [Advance] Training
[suspended] / GARP User Online Course
[Online]
Electronic Tools Training [ETT] Online
[Proposed conversion]
Veteran Practitioner Access Data Base {VPAD] Online
[Under discussion for funding]
Course identification, criteria & detail [Classroom base training]
Serial / Course identifier / Course Type / Course Detail / Remarks
1. / VEA Pension [Level 1]
Course / National / -3 Day course
-No previous experience / -On-Job-Training [OJT] and mentoring an advantage
2. / VEA Pension [Level 2]
Course / National / -3 Day Course
-Must have attended the level 1 course
-Must have experience lodging claims
-Must have had OJT and mentoring / -Must have attended an SOP User course
-Must have attended a GARP User course
-Attendance on an Electronic Tools Course and VPAD course ecommended
3. / SRCA Compensation
[Level 1] course / State / -2 Day course
-No previous experience / -On-Job-Training and mentoring an advantage
4. / MRCA Military
Compensation [Level 1] course / National / -3 Day course
-No previous experience / -On-Job-Training [OJT] and mentoring an advantage
5. / MRCA Military
Compensation [Level 2] course / National / -2 Day Course
-Must have attended the level 1 course
-Must have experience lodging claims
-Must have had OJT and mentoring / -Must have attended an SOP User course
-Must have attended a GARP User course [including GARP (M) training]
6. / SRCA/MRCA/VEA War / Defence Widow[er]s Compensation
[Level 1] course / National / -2 Day course
-No previous experience / -On-Job-Training and mentoring an advantage
7. / SRCA/MRCA/VEA War / Defence Widow[er]s Compensation
[Level 2] course / -TBA / Proposed
8. / VEA or MRCA Advocate
[Level 3] course
For Veterans Review
Board appearance / National / -3 Day course
-Must have completed the
Level 1 and Level 2, VEA and/or
MRCA courses
-Must have demonstrated a Level 2 claims experience / -Must have attended an SOP User course
-Must have attended a GARP User course [including GARP (M) training]
-Must have attended Electronic Tools Training
9. / VEA or MRCA Advocate
[Level 4] course
For Administrative
Appeals Tribunal
appearance / National / 7 Day live in [Canberra] course
-Must have completed the Level 1, Level 2 and Level 3, VEA and/or
MRCA courses
-Must have demonstrated Level 3, VRB presentation experience / -By TIP Invitation
-Conducted at the University of Canberra
10. / VEA Refresher course / State / -2 Day course
-For VEA Pension [Level 1 & 2] graduates / -Aligned to VITA insurance
11. / MRCA Military
Compensation Refresher course / Proposed / -TBA / -Aligned to VITA insurance
12. / VEA/SRCA/MRCA
Pension / Compensation Practitioners seminar / State / -3 Day seminar
-For [Level 1, 2 & 3] Pension / Compensation enhancement
Training / -When programed
13. / Welfare [Level 1] course / National / -3 Day course
-No previous experience / -On-Job-Training [OJT] and mentoring an advantage
14. / Welfare [Level 2] course / National / -2 Day course
-Must have completed the Welfare [Level 1] course / -VPAD User course an advantage
15. / Welfare Refresher course / -State
- / -2 Day course
-For Welfare [Level 1 & 2] course graduates / -Aligned to VITA Insurance
16. / Welfare Expo / -State
- / -Open to all practitioners / -Information enhancement
17. / Welfare seminar / State / -Open to all practitioners / -Information enhancement
18. / Above General Rate {AGR] Training / -State / -2 Day course / -Enhancement training
-Must have attended the VEA Pension [Level 1] course as a minimum
19. / GARP User course / -State
- / -3 Day course / -Enhancement training
Must have attended the VEA Pension [Level 1] course as a minimum
20. / Statement of Principle [SOP] User course / -State / -2 Day course / -Enhancement training
Must have attended the VEA Pension [Level 1] course as a minimum
21. / Electronic Tools Training [ETT] / -State / -1 Day course / -Enhancement training
-Must have attended the VEA Pension [Level 1] course as a minimum
22. / Veteran Practitioner Access Database [VPAD] course / -State
- / -1 Day course / -Enhancement training
-VEA Pension [Level 1], MRCA Military Compensation [Level 1], Welfare [Level 1] and System administrators as a minimum
Course identification, Criteria & Detail [Online Base Courses]
Serial / Course identifier / Course Type / Course Detail / Remarks
1. / MRCA Military
Compensation
[Level 1 & 2]
Online course / -National / -2 Phased course
-For experienced or new practitioners / -Phase one- Complete online training requirement
-Phase Two-Complete 2 Day [Classroom] consolidation of items not conducive to online training
2. / MRCA Military
Compensation
online training / -National
- / -Single phased online course
-Advanced [enhancement] training / -Must have completed MRCA Military Compensation [Level 1 & 2] Online course or MRCA Military Compensation [Level 1 & 2] Classroom courses
3. / Welfare [Level 1 & 2]
Online course / -National / -2 Phased course
-For experienced or new practitioners / -Phase one- Complete online training requirement
-Phase Two-Complete 2 Day [Classroom] consolidation of items not conducive to online training

Who can attend TIP training?

  1. TIP National policy describes the following who can attend TIP training:-
  • Volunteers, appointed by a bona-fide Ex-Service Organisation as a representative ‘authorised practitioner’ to assist and support:-

Veterans,

Allies

Serving & Ex-Serving members of the Australian Defence Force [ADF], both Permanent & Reserve.

Serving & Ex-Serving cadets, Officer of Cadets and Cadet Instructors of the Australian Cadet Force [ACF]

Declared civilians

Australian Federal Police [with UN, eligible, Service]

And their dependants

  • Paid practitioners representing an Ex-Service Organisation as an ‘authorised practitioner’.
  • Members of the Australian Defence Force [ADF] involved in Compensation and welfare support roles

Nomination procedure

  1. The nomination procedure to attend TIP [Victoria] courses or training includes:-
  • All nominations must be submitted on the ‘Nomination Form’ attached as ANNEX A
  • All the details on the nomination form must be completed
  • The sponsor ESO name and contact must be included
  • The Nomination Form must be endorsed by an ESO/ADF Office Bearer which automatically gives the nominee ‘authorised practitioner’ status.
  • Nominations are to be sent to the TIP [Victoria] administration located at the Gippsland Veterans Welfare Centre, Sale. At the listed address:-

Ms Angela Ravan / Course Registrar: TIP [Victoria]
PO Box 902, Sale. Victoria. 3850 / Office: 03 51431633
Fax: 03 51431889 / E-Mail:

Pre-course procedure

  1. The following pre-course procedure is published to assist nominees in making appropriate arrangements
  • Six to eight weeks prior to the scheduled course, TIP [Victoria] management will review the number of nominations received and decide if the course will proceed.
  • A welcome to the course or cancellation notice will be dispatched to all nominees with course detail included.
  • It is most important that any nominees withdrawing from a course let Angela Ravan know immediately

Contact

  1. For further information contact:-

John Printz OAM / TIP Chairman & Training Manager
PO Box 902, Sale. Victoria. 3850 / Office: 03 51431633
Mobile: 0438 441712 / E-Mail:
Steve Hunter / TIP Deputy Chairman & Training Manager
138 Melbourne Rd, Wodonga / Office:02 60565285
Mobile: 0409316766 / E-Mail:

Conclusion

  1. If the nominees Ex-Service Organisation has Patriotic Fund account, under the Victorian Veterans Committee then funding for travel and accommodation while attending TIP courses is available