Contact : +971-50-6570272


Skype: jovial222


Objective:Transform into global professional through reinforcement of technical skills in the field of system administration, technical support and networking arena. Aiming at develop a career through prompt accomplishment of challenging tasks.

Professional Summary:

  • Over 17 years of experience in the field of IT Infrastructure support, Incident management, troubleshooting and fixing, co-ordination, deployment of new systems. Passed throughchange management,IT transformation and technology innovation phases. To summarize the day to day job responsibilities that are handled by me are :
  • Systems/Network Management
  • Maintain and support IT Infrastructure systems to ensure IT operations are unimpeded
  • Manage production applications/systems, analyse incidents/trouble shoot issues, identify solutions and coordinate with stakeholders for deployment of fixes, test and implement releases in order to facilitate company’s operations with minimal downtime.

Project Management

  • Support project managers in change initiative projects to ensure timely IT deliverables.
  • Coordinate with external vendors to ensure services are provided as per agreed SLA’s and TATs.
  • Manage the identification of the resolution on issues reported by business users by coordinating with internal staff or vendors to ensure areresolved.
  • Support the project manager in project transition to production and successful handover to production support team to ensure minimal interruption in support services.
  • Provide technical support for technology staff as well as for UAT to business users to assist in timely delivery of business requirements.
  • Policies, Processes, Systems and Procedures
  • Manage self in line with company’s people management policies, procedures, processes and practices to ensure adherence.Also maximize own and team contribution to business performance.
  • Follow and adhere to approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard.
  • Assist the manager in delivering the required standards of service to customers and stakeholders.
  • Contribute to the identification and implementation of change initiatives, programmes and IT projects in line with the company’s standards.
  • Track End of life of computer systems and get it updated in inventory.

Customer Service

  • Demonstrate my commitment to the task and apply the ITIL service standards to deliver the required levels of service in all internal and external customer interactions.

Professional Experience:

Employer: McDermott Middle East.

Designation:Administrative assistant:Role: Material administrator.

Period:January 29, 2017 to July 26, 2017

Obtain required information to build master list/database containing Material information for ordering project material at short notice.

Create excel master data base in order to translate project terminology in abbreviated format.

Collect material requirements from Project Engineer, follow procurement process in order to buy the project material.

Prepare detailed order note and make requisitions in SPMAT. Track the same Purchase request until PO & delivery.

Maintain a tracking list of goods ordered for Procurement. Upon receipt of Instruments, update database of items required with calibration expiry dates. Produce scan copy of the Calibration certificate as per Clients requirement.

On goods receipt, liase with warehouse personnel for issue note; Arrange forproper Material storage in hook-up Containers and maintain delivery, inventory and issue note.

Assist in completing documentation, Packing & Logisticsrequirements to send & receive goods In-Kingdom / Out-kingdom.

Achieved the LTA II project goal by raising the purchase request for US $ 870,000/- worth of test equipment. Ensured timely delivery at McD Jebel Ali yard before project start.

Co-ordinate withlogistics dept and expeditors to see material reaches on time at specified location.

Report and assist the supervisor in informing the matters of priority / for follow-up.

Employer:McDermott middle east., Dubai, U.A.E.

Designation:Senior Technology Specialist.

Period:April 21, 2004 to July 14, 2016


  • Contributed In the area of IT support Tech roleas a Senior IT Technology Specialist. Took responsibility to deliver smooth IT support across all depts. Including onshore, offshore and Engineering dept.
  • Took responsibility initiative in the McDermott Jebel Ali Yard by enhancing IT support to improved levels. Contributed to better support for IT dependent CNC machines which run on IT technology.
  • Worked as a Lead Technician for the Marine IT support for Mcdermott Middle East supporting barges and vessels. My responsibilities included IT & communication setup of McDermott project office onboard Vessels/ Barges preparing for mobilization.
  • Undertake and assist all IT support requests from offshore.
  • Troubleshooting and fixing all IT related Incidents in the Middle East Region.
  • Successfully contributed in a project‘Marine Infrastructure Upgrade’which involvedbuilding a server rack complete with enhanced IT technology and DR feature. This included installation of New HP Blc 300 series Blade Server plus other Communication equipment including Cisco Switches, Data Domain, WAE, UPlogix network management switch in offshore locations.
  • The project got delivered at offshore locations considering the criticality of vessels for project work offshore while undertaking the IT upgrade. This helped my company enhance a better capability and enabled systematic IT in managing offshore assets.
  • Installed new IT hardware like printers / Scanners. Shared IT resources for optimum usage. Attending to client and business requirement as best suited for the Industry and with available resources.


  • Install & troubleshoot hardware, & software issues, configuring and using IT technology for the best use of the Office staff.
  • Basic network device troubleshooting like switches, Nodes.Fiber optic & VSAT related troubles.
  • Install, configure and maintainnetwork devices, Cisco wireless access points.
  • Actively involved in assistingpurchase of IT equipment.Implementation of network and IT hardware, new devices, Printers & Multi-function copiers / Scanners, Plotters.
  • Assisted in planning and implementation of IT projects, designsecurity policies / group policies. Active involvement in efficient management of user support calls / work orders.
  • Managing Active Directory user and group accounts. Creation and management of Backuptapes. Data center server roomaccess logs.
  • Worked on Various IT service delivery software like Service now, Track-it, MS Service manager.
  • Supported McDermott owned & chartered Barges & vessels in the Middle-east & India region. Travelled offshore to fix important and critical issues as and when directed by management.
  • Actively involved in Hook-up and mobilization schedules so that support is reaching all points with the demand.
  • Active Vendor co-ordination in installation & support on VSAT setup and service from ISP likeHarris Caprock, Rig Net, EMC, Thuraya etc. Submit report to IT management about the performance & day to day support.
  • Knowledge sharing on Cisco Webex Productivity tool, MS One note and one drive.

Employer:Cache peripherals, Hyderabad, India.

Designation:Senior Support Engineer

Period:January 18, 2000 to December 15, 2003

  • Installation, troubleshoot hardware & software. IT support to client machines running Windows XP, 2000, & 98 Platform.
  • Troubleshoot Laptop, Desktop and Network related troubles.
  • Install dot matrix and as well as HP Laserjet printer. Share the printer resource for other staff via network.
  • Install Anti-virus, update service pack, patches and keep the AV updates.
  • Installation and configuration of modems to connect Dial up & ISDN lines.
  • Assist in planning and implementation of security policies, File sharing etc.,
  • Managing Active directory user and group accounts.
  • Maintaining daily tape backup.
  • Day-to-day tasks include End user IT support,Installing security patches and maintaining antivirus updates on computers at Customer site.
Cache Peripherals key Clients to whom we have provided IT support:

Andhra Pradesh Secretariat(Government organization)., AP State Housing Corporation, Andhra Pradesh Technology services, Bharat Dynamics ltd, Chip engines, DRDO (Defense research development organisation), GTN Textiles, Manage, MIC Electronics ltd, Inforaise technologies, AP State Co-operative bank ltd., Jawaharlal Nehru institute of development banking, Saahi systems etc.,

Worked as Resident engineer

Client :AP State housing development corporation

Hardware used:HP, Compaq Server, HP,HCL PCs, HP LaserJet network Printers, CISCO: Routers, switches.

Network OS:Windows NT Server & Workstation; Windows 98 Clients

Duration:Feb’2000 to June'2000.

Responsibilities:Maintain the site; assist in day to Day IT support calls.
Worked as Resident engineer for client: Andhra Pradesh Technology services. for site AP Secretariat.

Hardware used:HP Brio Pentium ii computers.

Network OS:HP and Dell servers with client OS Windows 98

Duration:August 2000 to Feb 2002

Achievements include installing and provide 3 year support to a big contract of installing 700 computers and 200 TVS Dotmatrix printer & 100 HP Laserjet 1200 printers in the AP Secretariat govt. campus.Keep the IT joint Director(infra) informed of the machines and support status everyday.

Employer:Karvy Consultants Ltd, Hyderabad, India.

Designation:Hardware Engineer

Period:October 1997 to December 1999

Job responsibilities:

  • Intranet Administration - consisting of 178 nodes, based on Ethernet technology on mixed environment of Unix & Windows NT.
  • Client working on Windows 95 & 98 clients along with unix terminals.
  • Installation and configuration of Windows NT Server.
  • Installation of Software packages, patches, and drivers.
  • Take regular backup of file servers.
  • Keep systems Log, perform a regular startup and shutdown of the servers.
  • Administering user accounts, Performance tuning and Disk monitoring.
  • Attending to computer startup issues, hardware issues like LAN card and graphics card.
  • Windows OS re-installation
  • Upgrading & expansion of existing LANs and structured cabling.

Educational Qualifications:

Education:Bachelor’s Degree in Science (BSc.)

Diploma in Hardware and Networking

Technical:Microsoft Certified Systems Engineer (MCSE) Since 2001

Microsoft Certified IT professional Enterprise administrator on

Windows Server 2008.

Microsoft Certified Professional (MCP)

Microsoft certified Solutions associate.

Certifications:Certified in BOSIET ( Basic Offshore Safety Induction and

Emergency Training) at Falck, Dubai, UAE.

Certificate course in Interconnecting Cisco Networking

Devices- at Synergy Training Institute, Knowledge Village,

Dubai, U.A.E.

Certificate course in ITIL training from Simpli Learn.

Skills & Knowledge:

  • Problem management and analysis
  • Quality control techniques
  • Influencing, persuasion and negotiation skills
  • Planning, analytical and time management skills
  • Worked on various operating systems like:

MS-DOS 6.x, Windows 9x’, Windows 2000, Windows XP, Windows Vista, Windows 7 Enterprise, Windows 8 & 10, Windows server 2003 & Windows Server 2008.

  • Supported software & productivity tools like: Cisco web meeting; Dameware remote control, Team viewer, Real VNC, Cisco WebEx, Microsoft One note, MS one drive.
  • Worked with IT call logging software’s like Track it 9.0, Service Manager & Service-now.

Personal Profile:


Father's Name:Prahlad Singh Thakur

Date of Birth:May 10, 1974

Marital Status:Married

Phone(mobile):+ 971 50 6570272 /050 7158318

Skype voice chat:

India conact no:+91 955028 4406

Address in Dubai:Currently in Sharjah, Al Rolla.

Reference: can be provided on request

I am in possession of Seaman Book( Panama) –(Valid uptilJanuary, 2018.

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