Programme: Scottish Financial Health Service Helpline

Posts: Call Centre Administrator

Terms & Conditions: Fixed term contract to 31st March 2015

Hours: Part-Time, 18 hours per week (with possible over-time)

Wage: £9.55 per hour + 6% pension contribution

Office Base: Money Advice Scotland Office, Glasgow

Start date: 5 January 2015

Background

From next year, Money Advice Scotland will operate the ‘Scottish Financial Health Service’ telephone helpline on behalf of the Scottish Government. A new service, it will be accessed by a freephone telephone number and offer help to the public in finding options to solve issues with their money. This will involve referring members of the public to other not-for-profit organisations, such as debt councillors, housing specialists and Money Advice Scotland’s own financial capability officers. This role offers an opportunity to work for a charity, making a genuinely positive difference by helping members of the public, many of whom will be suffering with significant financial difficulties and other problems.

We are seeking an individual to provide administrative assistance to this service, requiring excellentorganisational skills, a keen eye for detail and a professional attitude.

For further details, please refer to the job description which details the responsibilities, knowledge and skills requirements for this post. The Money Advice Scotland application form must be completed and returned by e-mail to:

TEL: 0141 572 0237

Money Advice Scotland, Suite 410, Pentagon Centre, 36 Washington Street,

Glasgow, G3 8AZ

Closing date: All completed applications to be received by 5pm on Monday 24th November 2014

Interview dates: All interviews will be conducted on or near 5th & 8th December 2014 at our Glasgow office.

Job description

Call Centre Administrator Responsibilities

  • Providing administrative support to the Call Centre Team Leader and wider Call Centre team.
  • Helping to gather data about the types of calls being received and assisting with the associated reports to be shared with our management and the Scottish Government
  • Undertaking any other reasonable tasks required

Call Centre Administrator Knowledge and Skills Requirements

Minimum

  • Outstanding organisational skills
  • Strong attention to detail
  • Strong communication and inter-personal skills
  • Competent IT skills

•Good at juggling tasks and prioritising

Desirable

  • Experience of call centres and / or administrative work
  • Knowledge of money advice, financial inclusion issues, welfare benefits, housing issues and / or other problems people may face when dealing with money
  • A willingness to be flexible and to work over-time when required

What you will get out of the role

You’ll be working for one of Scotland’s leading charities in a stimulating and challenging role. The new ‘Scottish Financial Health Service’ is a once-in-a-generation opportunity to help improve peoples’ money skills, having a genuinely positive impact on both those in financial difficulty and those simply looking to be better with money. We know our work can result in improvements in many aspects of peoples’ lives, not just their finances.

The role will also give you the opportunity to develop and work with a wide range of people both within our vibrant office and externally.

Other information

This job may involve working evenings and weekends.

This project is supported by the Scottish Government but successful candidates will be directly employed by Money Advice Scotland