September & October 2015

Hotline calls:2372

Cases referred to attorneys:1685

Tow Hearing Judgments Granted: 647

Tow Hearing Appeals Affirmed: 368

404 Lawsuits Won 608

Total Judgments Collected:1553

Total Money Collected:127,409.18

TDLR Complaints Filed: Victims/TTC 576

Top Violations for 404 Lawsuits:

  1. Failure to provide name of person who authorized tow
  2. Sign posted farther than 25’ from street
  3. Sign lacking statutory text and verbiage
  4. Providing something of value to parking facility: permits, mailing certified letter for expired stickers, installing tow signs, warning stickers, parking lot striping, parking regulation letter for residents, cash per vehicle towed
  5. Parking facility signage under carports, handicap and visitor parking signs
  6. Failure to provide written notice to tow company the parking facility installed the legal tow signs
  7. Failure to install two tow signs when curb cut exceed 35’ in width at street
  8. Failure to install sign to face driver when entering the parking facility

Top TDLR Complaint Reasons:

  1. Failure to display VSF Employee License upon request
  2. Failure to provide copy of vehicle inventory when Impound Fee is charged
  3. Failure to provide copy of nonconsent tow fee schedule
  4. Failure to provide name of person who authorized tow on receipt
  5. Failure to release vehicle with one hour’s notice
  6. Failure to secure vehicle from theft or damage due weather when windows, sunroof or convertible roof open
  7. Failure to provide VSF or tow company insurance information
  8. Failure to provide VS011 form
  9. Failure to provide copy of tow company receipt
  10. Failure to have an enclosed storage facility with 6’ fence
  11. Failure to have an all weather surface storage facility
  12. Failure to show proof notification letter was mailed at time of release
  13. Unauthorized Drop Fee
  14. Unlicensed Activity

Texas Towing Compliance Information:

Total organization members:28,504

Total Sting Operations: 1392

Total Bait Vehicles: 738

Headquarters:Dallas, Texas

Hotline Call CentersAustin, Dallas, Houston

Total Subscribers:11,284,309

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