7532 Pateo Pass Dr.
Blacklick, Oh 43004 / PHONE 614.746.0659

John Bryan Spillman

Objective:Edit for position that I am applying for.

Work experience:

10/2007 – Present: Nationwide Insurance.Columbus, OH

Senior Systems Analyst- Windows Server Support.

  • Support of approximately 2500 servers ranging from Windows 2000 through Windows 2003.
  • Support of approximately 100 VMware ESX servers with server and desktop guests.
  • Perform after hours on-call duties when required and coverage for emergency situations if needed.
  • Creation of tools that allow manual work to become automated through vbscript programming.
  • Support of Administration utilities installed on servers. Veritas Suite, EMC applications, etc.
  • Published documentation for current team and support teams to reference.
  • Point man for critical issues and outages as directed by management.
  • Change management processes used and followed according to company specifications.
  • Assisted Domino Support lead with server information details for audit reports and billing.

09/2006 – 10/2007: Plante & Moran, PLLC.Columbus, OH

Technology Services - Lotus Notes Administrator - Ohio Region Support: Columbus, Cleveland, Toledo.

  • Demonstrated the “Staff Come First” attitude often working extended hours (12-15 hours) to ensure job\task completion and staff satisfaction in both home and remote offices.
  • Provided technical support for staff (Mail, Archive, Calendar, To Do’s).
  • Support of Collaborative applications such as Sametime and Quickplace.
  • Support ofinternal Workflow databases within Lotus Notes.
  • Ability to comprehend and support/teach our CRM (Client Relationship Manager) application.
  • Support of Esker Fax for Notes.
  • Published Knowledgebase articles to increase technology knowledge for both Technology team and staff use.
  • Desktop Support for Columbus and Cleveland office’s. Approximately 100 and 50 staff.
  • Conducted New Staff technology training to familiarize staff with custom Plante Moran applications.
  • Occasional support for Regional offices Infrastructure hardware to include installation\decommissioning of Servers, Switches, UPS, Tape Libraries, etc.
  • Performed after hours on-call duties when required and also volunteered to cover for emergency situations and vacation coverage if needed.

08/2005 – 09/2006: Compucom, assigned to Pfizer Inc. Parsippany, NJ

Level II Technical Analyst - Active Directory/Global Exchange Administrator

  • Creating / Modifying / Disabling NT Accounts within Active Directory, User Manager, and Enterprise Administrator globally within a specified Domain and Domain Controller.
  • Creating / Modifying / Hiding Exchange mailboxes and Distribution Lists on Exchange Administrator 5.5 and 2003
  • Granting / Removing permissions to Exchange mailboxes and Distribution Lists
  • Adding / Removing Computer Machines to specified OU Containers and Domains
  • Granting clients with administrative rights to local machines on the network
  • Creating Network and Home Shares on specified servers
  • Creating / Removing Security Groups and adding / removing members to grant permissions to Network Shares to the ACL of the share by using software such as File Manager, Server Manager, User Manager, Hyena, Computer Management Console, and direct ACL Security rights of the share folder or server partition
  • Increasing / Decreasing quota storage of network shares with Quota Manager
  • Troubleshooting network share access and exchange mailbox problems
  • Meeting SLA within PeregrineServiceCenter call tracking system
  • Following up with clients on existing incidents to resolve issues

05/2005 – 08/2005: Compucom, assigned to Pfizer Inc. Parsippany, NJ

Level I Help Desk Analyst

  • Supporting 150,000 + users by phone and email.
  • Average approximately 50-80 calls daily.
  • Supported remote clients that used AT&T Net Client, Nortel Fiberlink.
  • Assist with remote access, administrate RAS server for dial up & VPN connections.
  • Worked closely with various IT depts.
  • Followed up with customers to insure they received satisfactory customer service.

05/2004 – 05/2005: American Electric PowerColumbus, OH

Level III Systems Administrator

  • Troubleshooting Windows NT/2000/2003 Active Directory, Domain Controllers, Print Servers, Application Servers and File Servers.
  • Monitor approximately 1,500 servers using OpenView, Ip Monitor and other custom monitoring applications.
  • Perform server software upgrades as needed.
  • DNS/IP management for all network devices utilizing Lucent QIP.
  • Perform home directory migrations from server to server during user moves.
  • Prioritizing, managing, acting upon, and following up on incidents using Remedy Help Desk Support Application.
  • Provide tier 2 level support for Help Desk problems and answering Hot Line calls.
  • Coordinating service calls with vendors regarding faulty systems and their components.

12/2001-05/2004: American Electric PowerColumbus, OH

Level IV Support Specialist

  • CallCenter environment PC support for around 25,000 users.
  • Performed Password resets on various applications, Windows Domains after following security procedures.
  • Provided troubleshooting support for windows based machines, Lotus Notes Email, and various other applications.
  • Used the Remedy Help Desk ticketing software to document the problem and steps that were done to either resolve the issue or assist tier 2 support.
  • Network Connection trouble shooting varying from LAN, Dial Up, VPN and sometimes Radio connectivity.
  • Used Mainframe applications to manage Printer Output, User Passwords, and some in house billing applications.
  • Was placed on a tier 2 level Help Desk position to support the other Help Desk associates.
  • Wrote some small Help Desk web pages using Dreamweaver to document some software rollouts and problems resulting from it.

03/1996 - 03/2002 United States Marine Corps ReserveCincinnati, OH

Data Operations Support (Honorable Discharge)

  • Assist in the installation of LAN / WAN computer networks and the configuration, support and maintenance of the network.
  • Worked with Exchange Server, MS Outlook clients troubleshooting server and client problems.
  • Performed 24x7 Support for the systems during the periods specified by Senior Leaders.
  • Performed PC hardware repair and replacement, upgrades for multiple machines.
  • Client, Server operating system installations.
  • Secondary duties include assisting Senior Officers in the production of an effective training schedule for a Company of 300 Marines.

Education:

FranklinUniversityColumbus, OH

B.S. Information Systems - Incomplete

  • Currently enrolled in school and attending full time.

Professional Certifications:

  • Microsoft Certified Professional
  • A+ Certification
  • Dell Hardware Certification
  • MOS Excel Core Certification

Hardware Experience:

  • Can troubleshoot, repair, and replace most Server components according to Industry standards and vendor recommendations.
  • Can troubleshoot, repair, and replace most PC Desktop components according to Industry standards and vendor recommendations.
  • Deployment, including hardware configuration and full software setup of operating systems and end user software.

Software Experience:

Adobe Photoshop, Adobe Premiere, BMC Magic, EMC Data Manger, Exporter Pro, GemSafe Smart Card, Hyena, Landesk Remote Control Software, Lotus Notes Packages, Lotus Sametime, Lotus Quickplace, Macromedia DreamWeaver, Macromedia Fireworks,McAfee Desktop Firewall, MediaHouse ipMonitor, Mozilla Firefox, MS Exchange, MS Exchange Administrator, MS FrontPage, MS Internet Explorer, MS Office, MS Outlook, MS Outlook Express, Netscape Bundle, Network Associates, Opera, Palm Pilot Emulator, Peregrine Service Center, Quota Manager, RealVNC, Remedy Support Tool, Timbuktu Pro, Tivoli Software, Vbscript - Entry Level, Veritas Software, VMWare Server, VMWare Console, WinFile.

References:

  • Available Upon Request