Attachment E

City of Seattle Request for Qualifications #160188

Accela Implementation Services

Written Qualifications Form

Proposer Name: ______

1)  Scope of Work Experience: Using the table below, indicate your firm’s experience for each item.

Scope Item/Deliverable / # of Years of General Experience / # of Years Experience in Accela Projects/Products
Technical project management and coordination
Accela Civic Platform installation and set-up
To-be business process analysis and best practice guidance
To-be business process documentation
Configuration analysis
Configuration and development of work flows, record types, business rules, scripts, and expressions
Unit testing and validation
Functional and technical interface requirement definition
Interface analysis and development for third party data to/from target system
Data mapping and conversion from one or more legacy data sources
Document, letter, and report design specifications and development
Public portal configuration and deployment
Installation and configuration of mobile applications
Comprehensive technical, administrative and end-user training
Training/support documentation and materials development
Test case development and documentation
Usability test planning, coordination and execution
System test planning, coordination, and execution
User acceptance testing coordination and issue resolution
Production go-live planning and dry run
Production cut-over on go-live
Post-implementation onsite support

2)  Experience in Accela Implementations (3 pages maximum): Describe your firm’s experience in managing and executing Accela Civic Platform (ACP) and Accela Citizen Access (ACA) product implementations. Provide information about at least three public sector clients for whom your firm has completed Accela system implementations in the previous five years.
The City is particularly interested in learning about your firm’s engagements having one or more of the following characteristics:

·  Clients who have an enterprise Accela platform/license with multiple departments or business units utilizing a shared environment

·  Clients who have at least 1,000 employees

·  Clients who have implemented Accela mobile solutions

·  Clients who share use of Accela with one or more external public agencies

·  Regulatory business licensing and enforcement processes (e.g. taxi, marijuana, short term rental)

·  Fire inspection and permitting processes

·  Accela Civic Platform version 8.0 or higher

(Note: The projects must have been executed by the Proposer, not by a Proposer’s sub-contractor.)
Provide the information using the following outline:

·  Client Name

·  Project Name

·  Project Dollar Amount

·  Project Scope

·  Your Firm’s Role and Major Activities

·  Project Outcomes

·  Contract Dates/Duration

·  Other Pertinent Information

2)  Methodology (2 pages maximum): Describe and provide an outline of your firm’s methodology and/or approach to Accela implementation projects.

3)  Statement of Work (2 pages maximum): The City has provided a broad Scope of Work and representative projects in Section 5 for engagements resulting from this RFQ. Using your firm’s template for an implementation project with an estimated performance period of one year and a scope similar to what has been described, provide detailed milestones and deliverables for this project.

4)  Timeline (1 page maximum): How will you firm work to ensure that project milestones and timelines are kept on schedule? What happens when the project goes longer than planned?

5)  Risks (1 page maximum): What are some of the key risks your firm has encountered on Accela implementation projects and how have you successfully mitigated those risks?

6)  Usability (2 pages maximum): Describe your approach and techniques for gathering internal and public user input, conducting usability testing and incorporating this feedback in system design.

7)  Success Measurement (2 pages maximum): What are some key operational results that your firm considers to be successful outcomes when managing Accela implementation projects? What other measures does your firm use to determine a successful outcome?

8)  Lessons Learned (1 page maximum): Describe an Accela implementation project that had a significant issue, what you learned, and how you applied the lessons learned.

9)  Change Order Process (1 page maximum): Describe your firm’s Change Request Process for scope changes.

10)  Project Resources: Provide information for key project resources your firm could assign to projects for the following roles:

·  Project Executive

·  Project Manager

·  Solution/Technical Lead

·  Business Analyst

·  Technical Consultant

·  Training Consultant

Provide information for at least one person at your firm for each role. If you do not currently have a resource at your firm for a specific role, identify what qualifications you would require to fill that role. Use the following outline:

·  Role and part(s) of scope the person would perform

·  Individual’s name (if available)

·  Resume or work biography, including relevant Accela experience

·  Relevant technology credentials

·  Whether the person is local to the Seattle metropolitan area or out of state

·  Other pertinent information

11)  References: Provide at least three references from public sector clients for whom your firm has completed Accela implementations within the previous five years. Provide the following information:

·  Agency name

·  Contact name

·  Contact email address

·  Contact phone number

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