2016-10-31 HUIT 3 Year Strategic Plan

Westrivetomakeiteasierforfaculty,students,andstafftoteach,research,learn,andworkthroughtheeffectiveuseofinformationtechnology.

Strategy / Futurestate
FY18 / FY19 / FY20
ServiceDelivery
DeliverITservicesthatmeettheneedsoffaculty,studentsandstaff /

#1Developanextgenerationcampusnetworkroadmap,includinganAllstonregionaldesign
#2DevelopUXpolicy,toolsandsupportingservice
#3Enhanceend‐usersupportexperiencethroughknowledgemanagementandself‐serviceportal
#4Rationalizeandmatureserviceownership
#5Defineasetofsustainableandcentralizedvideostorageservices
#6AssesscurrentstateoftoolsusedbyHUITtodeliverservices

#1Implementnextgenerationcampusnetworkroadmap
#2RolloutUXserviceandevolvetoolsandsupport
#3Continuetoenhanceend‐userexperiencethroughbroaderknowledgebase
#4Rationalizeandmatureserviceownership
#23UpgradeOracle/PeopleSoftCampusSolutions
#5Evolvevideostorageservicesanddefineasetofsustainableandcentralizedservicesforothergrowingstorageneeds
#6RationalizetoolsusedbytheHUITcommunitytodeliverservices

#1Implementnextgenerationcampusroadmap
#2EvolveUXserviceandevolvetools
#4Rationalizeandmatureserviceownership
#6Continuetostandardizetoolsandpracticesforservicedelivery

/ HUITdelivershighqualityserviceswhichmeettheevolvingneedsoftheHarvardCommunity
ImplementationofNewSystems
Implementnewtechnologythroughprogramsandstrategicinitiatives /

#7CompletephaseoneandlaunchphasetwooftheCollaborationprogram
#8Createadatamanagementstrategy,roadmapandservicemodel
#9BuildaUniversityCloudServiceandcontinuemigrations
#10ContinuetorolloutAuroraforFAS
#11DeliverHarvardPhoneVoIPprogram

#7LaunchphasethreeofCollaborationprogramfocusedongroupfileshares
#8Implementdatamanagementstrategyandcontinuedatamanagementservicesinitiative
#9RolloutUniversityCloudService
#10CompleteAuroraprojectandretireASPerIN.
#11DeliverHarvardPhoneVoIPprogram

#8Continuedatamanagementservicesinitiative

/ TheHarvardcommunityhasbestinclasstechnology
Strategies,PlansandProcess
DevelopITstrategies,plansandprocess /

#12PartnerwithCIOCounciltodevelopnewCIOCouncilStrategic
#13PlanDevelopandrolloutInformationSecurityRiskGovernancestructureandInformationSecurityControlsFramework
#14LeverageResearchComputingCounciltodrivealignmentinresearchcomputingresourcesacrosstheuniversity
#15EstablishandrolloutEnterpriseArchitecturepolicy,standardsandreferencearchitecturefortheUniversity
#16ContinuetomatureVMO,PMO,ITSMandAccountManagementfocusingonadoptionofAgileandkeyITILprocesses

#12PrioritizeandlaunchCIOCouncilStrategicInitiatives
#14LeverageResearchComputingCounciltoplanforincreasedneedfordatasciencefacilitationacrosstheUniversity
#24Developholisticstrategyforleveragingoperationaltechnology
#15ContinuerolloutofEnterpriseArchitecturestandardsandpolicies
#16ContinuetomatureVMO,PMO,ITSMandAccountManagementfocusingonadoptionofAgileandkeyITILprocesses

#12LaunchCIOCouncilStrategicInitiatives
#25ExplorestrategyandopportunitiesrelatedtoInternetofThings
#15ContinuerolloutofEnterpriseArchitecturestandardsandpolicies
#16ContinuetomatureVMO,PMO,ITSMandAccountManagement

/ HUIThasastrongfoundationfromwhichtodeliverservicesandimplementnewtechnology
HUITAdministration
Createthebestworkenvironment /

#17Implementrecommendationsfrommasterspaceplan
#18ContinuetoreducecomplexityofHUITfinances
#19Continuefocusonemployeeengagement
#20Implementbusinessprocessredesignforcontingentlaborandtravel/expenses
#21Enhanceexternalandinternalcommunications
#22Exploreopportunitiestostrengthenandstreamlinetalentacquisition

#18ContinuetoreducecomplexityofHUITfinances
#19Continuefocusonemployeeengagement
#20Implementbusinessprocessredesignsforworkforceplanningandbuy‐to‐paysystem
#21Enhanceexternalandinternalcommunications
#22Rolloutprogramtostrengthenandstreamlinetalentacquisition

#18ContinuetoreducecomplexityofHUITfinances
#19Continuefocusonemployeeengagement
#20RefinebusinessprocessesimpactedbychangestoUniversityfinancialsystems
#21Enhanceexternalandinternalcommunications
#22Strengthenprogramtostrengthenandstreamlinetalentacquisition

/ HUITprovidesaworkenvironmentthatallowsstafftomeettheneedsofourstakeholdersacrosstheUniversity

Note: Numbersareintended toshowhowthestrategic goalsinthis plan span over the years.The numbersdonotrelatetothe HUIT FY17 Top 10 or theCIO StrategicInitiatives.