Job Description Depute Service Manager Residentialmar 18

Job Description – Depute Service Manager – ResidentialMar 18

Job Description

Job title:

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Depute Service Manager – Residential (Margaret House)

Responsible to:

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Service Manager

Responsible for:

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Project staff, ancillary staff e.g. cleaners, relief workers, volunteers

Salary:

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Scale points 36 - 38 (Qual) currently £30,481 - £32,306

Scale points 32 - 35 (Unqual), currently £27,520 - £29,690

SSSC registration level:

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Supervisor

Main responsibilities:

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Managing day to day operations in a residential unit: to include effective service delivery to service users, managing human resources, financial resources, health and safety. Assisting the Service Manager in their duties and to deputise for the Service Manager in his/her absence.

1.general Skills required

As Depute Service Manager you are expected to be able to work on your own and as part of a team where necessary. You will also be responsible for maximising your own performance and contributions to the organisation through training opportunities and taking initiative to do your own research and learning. Along with the Service Manager you will have an integral role in ensuring that the project and all employees comply with internal and external regulations, procedures and other requirements appertaining to the project. This will include keeping abreast of all developments and legislation relevant to the project's range of activities. You will also at all times be expected to represent the organisation to a professional standard and maintain its good reputation. You will also carry out any other relevant work commensurate with the post as required by the Service Manager.

2.organisational development

In support of the Service Manager you will ensure that you give full commitment to the strategic planning of both the project and the service as a whole. This will include deputising for the Service Manager when necessary at the monthly Management Team Meetings giving points of view about all aspects as required. You will also be required to fulfil organisational responsibilities such as participating in Relief Committee meetings, assisting in recruitment for other projects, supporting the fundraising department whenever possible to ensure that the organisation is fully supported. You will

also assist the Service Manager to procure goods and service at the best possible price ensuring that costs are minimised and maintained within the set budgets. You will also ensure that project staff operate within the budgets that they have direct access to such as petty cash funds for outings and key work sessions.

3.compliance

Along with the Service Manager you will be responsible for ensuring the maintenance and health and safety of the project. You will be the first point of contact for all issues regarding health and safety and will act as the project representative at the health and safety committee meetings. It will also be your responsibility to feedback all relevant matters from the health and safety committee meetings to project staff and service users. You will carry out weekly and monthly health and safety tasks as required and take responsibility for recording these accurately. You will also make yourself available to meet with all external representatives in regards to health and safety matters.You will support the ServiceManager in ensuring compliance in the following areas:

Contract with ACC

Maintenance

Fire Safety

Quality Assurance

Care Inspectorate

SSSC

You will be required to take part in the organisational Quality Assurance Audits ensuring that these are conducted in a professional and timely manner. You will offer input as required into the updating of policies and procedures as well as taking direct responsibility for project risk assessments.

4.FINANCE/BUDGET CONTROL

In support of the Service Manager you will ensure that the following finance matters are dealt with appropriately:

Daily money checks

Daily DWP payments

Project petty cash purchases

Weekly cheque run

Relevant finance paperwork to admin

You will also support the Service Manager to manage finances within budget including such areas as:

Wages

Stationary

Amenities

Maintenance

Where necessary you will be required to liaise with the organisations administration department regarding all aspects of finance and finance procedure.

5.service development

As Depute Service Manager you will be responsible along with the Service Manager to ensure that each service user is supported by the project resettlement workers and relief staff to work towards achieving their potential. You will ensure that project staff are supporting service users to deal with all medical appointments and health issues in order to safeguard their physical and mental wellbeing. You will support the Service Manager in doing file checks and reviewing paperwork produced by the resettlement workers which include the following:

MAIN documentation

Accident/Incident Reports

Emails to external agencies

Controlled Drug Register and medication folder

You will support the organisational policy to promote service user involvement and ensure that the project staff support the service users with all aspects of this. You will support the project staff in their efforts to engage the service users with the services and all other relevant services. You will promote the ethos of Margaret House in ensuring that when those referred to the service, using the service or wishing to leave the service are fully informed prior to making their choices and have a clear understanding of what this service is for. You will assist in multi-agency working and ensure that external relationships are managed in order to maintain relationships to a professional standard.

6.Change management

Change is an important part of moving forward and as Depute Service Manager, you will be expected to support the Service Manager in implementing positive changes to the service provided. In regards to change management, you will be expected to have the skills and abilities required to do the following:

Contribute ideas and towards proposed changes

Support the project staff to cope with change

Support the project staff to affect and implement changes

Support the service users to contribute towards proposed changes to the service that they receive

As Depute Manager, it will be a vital part of your role to use organisational tools to ensure that changes are measured and assessed for effectiveness.

7.HUMAN Resources

You will also be responsible for ensuring that project staffparticipate in assessing and improving the quality of staffing in the service. You will support the Service Manager in ensuring that project staff have been recruited, and inducted, in a safe and robust manner to protect service users and staff.You will contribute towards and ensure that the project has a professional, trained and motivated workforce which operates to National Care Standards, legislation and best practice. This will be achieved via regular Support and Supervision sessions as well as team meetings and housing meetings. You will ensure that everyone working in the service has an ethos of respect towards service users and each other. It will be essential for you to support the Service Manager in the following areas:

• Meeting payroll deadlines
• Taking part in the recruitment process
• Making staff available for appropriate training courses
• Conducting Support & supervision
• Performance Management of project staff including disciplinary, capability and grievance procedures

You will be responsible for overseeing the quality and standard of work produced by the project staff as well as guiding them in how they can improve and develop within the role. Along with the Service Manager you will take responsibility for such areas as the allocation of annual leave/toil and managing the staff rota. You will also assist in managing the daily shifts ensuring that the following are met:

Staff to comply with shift procedure duties as specified

Staffing schedule as set out by the Care Inspectorate is met

Medication is dispensed in line with the projects medication procedure

DWP payments are dealt with promptly

Money checks are accurate and recorded

You will also be expected to lead by example ensuring that you work to the aims and values of Aberdeen Cyrenians and to the quality standards as set out by the Care Inspectorate.

8.ReferenceS

Aims & Values Policy

Resettlement Tasks

Improving Employability Policy

Health & Well-being Policy

MAIN Guidance (support planning)

Child Protection Policy

Protection of Vulnerable Groups Policy

Assessment, Planning, Intervention – additional guidance

9.QUALITY STAndards

Working to the appropriate Care Inspectorate standards – Care and Housing Support, Residential Care.

Working to the appropriate level SVQ.

Working to the appropriate Scottish Social Services Council standards for the registration of staff.

Working to the appropriate Office of the Scottish Charity Regulator standards.

Working to the appropriate commissioners standards (e.g. Aberdeen City Council).

Working to the appropriate Registered Landlord standards.

Working to the appropriate Environmental Health standards.

10.BASIS, VALUES AND EQUAL OPPORTUNITIES.

To respect and work according to the mission, aims and values in all aspects of the job, and be responsible for the demonstration of these in the course of the daily work.

To respect and work according to our Equality and Diversity Policy and ensure its promotion in the course of daily work.

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Job Description – Depute Manager – ResidentialFeb 2016

1.Qualifications/Education/Knowledge

a.Social Care Qualification (CQSW, CSS, Dip SW, RGN, Registered Manager’s Award etc). An individual possessing any of these would be placed on the qualified scale for the post

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Desirable

b.Knowledge of work with disadvantaged people

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Essential

c.Knowledge of Community, Residential or Group care

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Essential

d.Knowledge of appropriate legislation (housing, social work, benefits, etc)

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Essential

e.Knowledge of ‘resettlement’ issues

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Essential

2.Experience

a.Minimum 3 years experience working with disadvantaged people in a care setting

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Essential

b.Experience in Resettlement work

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Essential

c.Experience in managing and supporting staff

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Essential

d.Experience in collaborative inter-agency working

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Essential

3.key capabilities

a.Provide strong leadership with the ability to lead a multi-disciplinary team, recognising the needs and strengths of all team members, and acting accordingly

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Essential

b.Ability to provide supervision to a range of staff, helping them develop and progress within the team

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Essential

c.Ability to organise and prioritise own work and the work of the team. A flexible approach, with the ability to use initiative intelligently

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Essential

d.Excellent interpersonal skills.With the ability to lead others by example, demonstrating emotional awareness and concern for both staff and service-users

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Essential

e.Good communication skills, both oral and written, to communicate effectively within the project, within the organisation and externally with other agencies

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Essential

f.Be service user focused

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Essential

g.Be accountable

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Essential

h.Able to promote good team working and contribute fully to teams within the project as well as within the organisation

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Essential

i.Awareness of professional boundaries

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Essential

4.Circumstances / Health

a.Able to work shifts and unsocial hours (where applicable)

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b.Good general health

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5.Aberdeen Cyrenians Aims & Values & Equal Opportunities

a.Able to respect the aims and values of our work including a commitment to work with those with the most challenging needs to ensure that they have every opportunity to avoid further exclusion

/ Essential

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