Partner performance management

Performance assessment (Registration Assessor)

Personal details

Name
Self / Peer* Observation / *delete as appropriate
Name of Partner being observed (if peer observation)
Application number of assessment being observed

Introduction

The Health and Care Professions Council values the commitment of Partners and is also committed to continuous improvement. Therefore, we ask all Partners to undertake a performance assessment on average every two years.

The performance assessment is in the form of a self and peer observation, the assessment will take place during a visit and the results will be shared with you for learning and development purposes.

The headline competences are:

A / Knowledge and understanding
B / Application of Procedures
C / Communication
D / Decision making
E / Working Collaboratively

In appraising your peer, you should assess their performance against the positive and negative indicators outlined in the document. They may not demonstrate all behaviours in either list and they may demonstrate behaviours that you believe are worthy of comment but not featured. You should use your judgement and comment appropriately.

After commenting on the performance of your peer, you are then required to score their performance on the following scale:

Score / Performance Rating / Rating Meaning / Action Required by HCPC
n/a / Not applicable / This competence was not able to be assessed in this hearing. / Judgement will be made as to whether a follow up appraisal should occur.
1 / Very poor / Peer did not demonstrate the required behaviours to demonstrate competence in this area. / Results to be discussed with Partner. Development needs identified and additional training scheduled.
2 / Limited / Peer demonstrated some of the required behaviours but not to an appropriate level / Results to be discussed with Partner. Development needs identified and additional training offered if required.
3 / Good / Peer demonstrated an appropriate range of behaviours / Additional training is not required but development options could be recommended for any low scoring areas.
4 / Exceptional / Peer demonstrated all positive behaviours and may have shown additional good practice. / No action required

Assessment

A: Knowledge and understanding

To demonstrate headline competence A, a registration assessor should:

  • Demonstrate an awareness of the legislation governing HCPC
  • Demonstrate an understanding of the goals and objectives of HCPC

Linked behaviours

Positive Indicators / Negative Indicators
Is able to refer to the relevant legislation governing HCPC when necessary in writing decisions. / Refers to legislation of other bodies such as NHS which do not form part of the HCPC assessment process.
Does not allow other agendas to influence the application of procedures / I Delays the submission of assessments due to other commitments.
Strives to meet set deadlines and shows an understanding of the implications for HCPC if deadlines are not met. / Shows disregard for HCPC processes and deadlines
Demonstrates a willingness to work in a way which supports HCPC aim and values / Shows disregard for the aim and values
Score/ assessment
n/a / 1 / 2 / 3 / 4
Comments

B: Application of procedures

To demonstrate headline competence B, a registration assessorshould:

  • Demonstrates an awareness of and is able to apply the relevant tests and processes for each type of applicant
  • Be aware of when it is necessary to seek assistance and/or clarification
  • Is able to apply directive 2005/36/EU correctly
  • Ensure that aptitude tests are set with adaption periods as appropriate

Linked behaviours

Positive Indicator / Negative Indicator
Is willing to provide applicants with at least one opportunity to provide further information. / Recommend an adaptation period with aptitude test, test of competence or refusal of admission to the Register in all, or most instances.
Is able to identify when an adaptation period, and/or aptitude test is required and sets a proportionate timescale / Sets a lengthy and/or unnecessary adaptation period. (For example, of more than three years.
Recognises that an aptitude test must be limited to testing an applicant’s professional knowledge of matters which are essential to the pursuit of the relevant profession but which are not covered by the applicant’s qualifications. / Demonstrates a lack of awareness of when an aptitude test should be set.
Recognisesthat applications under Directive 2005/36/EC are primarily concerned with ‘mutual recognition rights’. / Treats the HCPC application process as an academic recognition process.
Understands that, under Directive 2005/36/EC, where a profession is not regulated in the member state, an applicant must show evidence of two out of ten years practice in that profession. / Assumes that as profession is not regulated in home state of applicant, Directive 2005/36/EC does not apply.
Understands that being a citizen of a relevant European State does not automatically confer rights under Directive 2005/36/EC. / Assumes any citizen of a relevant European State can be assessed under Directive 205/36/EC.
Understands that shortfalls identified must:
For EEA applicants - relate to the substantial differences between regulated education and training of the applicant and the profession in the UK OR
For non-EEA international applicants – relate to the in the content of training of the applicant and the material differences identified between the standard provided by the UK – approved qualification and applicants professional training / Do not understand that the Standards of Proficiency are mainly concerned with ability to meet the standards and post-qualification experience or lack of it should not be taken into account in the initial stage of assessment
Recognises that the exercise of mutual recognition rights is dependent upon the applicant being qualified to practise,
in the member state in question and that there is no obligation that they must have actually done so. / Assumes that, as the applicant has not practised the profession to which they are applying, they are not able to demonstrate any standards of proficiency.
Assesses non-EEA international applications on basis of comparability to HCPC standards of proficiency. / Assesses non-EEA applications based on equivalency to a UK qualification.
Takes into account any other relevant qualifications, education, training or experience. / Does not take into account any other relevant qualifications, education, training or experience.
Sets a test of competence where identified shortfalls are few and borderline. / Sets a test of competence for substantial shortfalls on a large number of standards.
Score/ assessment
n/a / 1 / 2 / 3 / 4
Comments

C: Understanding of the role

To demonstrate headline competence C, a registration assessor should:

  • Demonstrates up to date knowledge for the role
  • Consistently return assessment feedback within 10 working days
  • Hold an awareness of the impact that the process may have on an applicant which is demonstrated in their work.

Linked Behaviours

Positive Indicators / Negative Indicators
Asks relevant questions on an application which require the direct response of the HCPC / Requests unnecessary additional information that will not support the application of procedures.
Responds to communications about an application from co-assessor and the HCPC in a timely manner. / Has not responded to communications about an application in a timely manner, resulting in missing HCPC deadline for submission of feedback.
Understands the service level agreed with HCPC and shows regard to the implications for the applicant of not achieving deadlines / Demonstrates disregard for the applicant and/or HCPC service levels.
Score/ assessment
n/a / 1 / 2 / 3 / 4
Comments

D: Communication and decision making

To demonstrate headline competence D, a registration assessor should:

  • Reach non-discriminatory, objective decisions based on fact and available evidence
  • Supports the decision with sound and relevant reasoning
  • Be able to communicate with co-assessor effectively
  • Able to reach difficult decisions, regardless of external pressures
  • Requests further information where necessary
  • Be aware of and respects diversity in all forms (Including but not exclusively – beliefs, gender, race, religious customs, age, disability, mental capacity, sexual orientation, transsexuality, social or economic status, marital or civil partnership status and lifestyles).

Linked Behaviours

Positive Indicators / Negative Indicators
Decisions are reached using information submitted by the applicant. / Assumptions are made based on the information submitted by the applicant.
Is able to co-operate with co-assessor and engage in constructive discussion on assessments. / Has not engaged in regular communication with co-assessor when carrying out assessment and preparing a decision/feedback
Identifies, acknowledges and sets aside personal prejudices. / Makes comments which could be perceived as being biased or discriminatory.
Is able to identify when further information is required and request relevant documents inline with the legislation. / Fails to identify when additional information is required and/or requests excess information/
Asks clear, concise and relevant questions during the decision making process / Asks irrelevant questions or encourages irrelevant discussion when making decisions.
Maintains a professional approach and demonstrates a keen interest in reaching a timely decision when handling a complex application. / Demonstrates an inability to deal with complex applications and/or lengthy supporting information.
Score/ assessment
n/a / 1 / 2 / 3 / 4
Comments

E: Working collaboratively

To demonstrate headline competence E, a registration assessor should:

  • Upholds confidentiality at all times
  • Handle differences of opinion constructive and professionally
  • Be willing to receive feedback and learn from other
  • Adopt a non-confrontational and tactful communication style
  • Produce clearly presented reports
  • Is able to work in collaboration with others and take on board their opinion and ideas.

Linked Behaviours

Positive Indicators / Negative Indicators
Takes care to ensure personal information is dealt with securely when corresponding via email and submitting assessments. / Shows disregard for the principles of information security.
Is able to conduct themselves professionally on areas of disagreement / Disregards the opinion of co-assessor and is rude/ uncooperative in communications.
Is able to identify a complex assessment and when guidance is required from HCPC / Send assessments without seeking guidance which are returned by HCPC for amendments
Demonstrates a clear understanding of the need for confidentiality and takes care when sending email correspondence to ensure this. / Sends emails to incorrect person/HCPC inbox and uses personal identifiable information in communications.
Written communication is clear, concise and uses appropriate language and grammar. / Written communication is unclear, uses HCPC jargon, contains grammatical / spelling errors and uses inappropriate language.
Is able to take on board advice given by HCPC will regards to legislation and process / Disregards advice given by HCPC and assesses an application based on personal opinion or agenda.
Score/ assessment
n/a / 1 / 2 / 3 / 4
Comments