JS.50a HCP Care Advisor Manningham Centre Association Incorporated A3444S
Title / Home Care Packages -Care AdvisorReports to / Home Care and Rehabilitation Manager
Primary Objective / The Care Advisor is responsible for core case management for consumers of Home Care Packages assessed as eligible by an Aged Care Assessment Service in line with funding agreement and guidelines.
The Care Advisor may also provide private case management to clients who are not eligible or chose not to accept government funding.
Position Responsibilities / Performance Measures
Key Responsibilities:
· Manage all aspects of day-to-day operations of the packages allocated ensuring funding guidelines and Home Care standards compliance is maintained
· Provide support, advice and service information and liaison to consumers under the CDC philosophy. / · 100% of incidents that require mandatory reporting are reported in accordance with Government guidelines and standards.
· Compliance maintained with all regulatory and legislative requirements.
Care Advisory:
· Carry out holistic assessment of allocated clients in line with CDC principles.
· Liaise as appropriate with consumers, carers, ACAS & other service providers including ethno-specific organisations.
· Complete all documentation regarding assessment, partnership plans for each consumer utilising prescribed software package.
· Develop costed partnership plans & individual budget in collaboration with consumers and carers.
· Identify and report consumers who may be at risk or vulnerable
· Monitor clients Emergency Management Plans and ensure appropriate welfare checks are made
· Monitor brokerage agencies and ensure appropriate feedback is received following an incident and annually.
· Ensure Consumer Directed Care options are described and understood by consumers
· Participate in peer review and regular team meetings.
· Liaise and network with local and regional agencies at forums, meeting and working groups
· Ensure up-to-date consumer data and case records are maintained for all consumers using prescribed software. / · 100% of consumers have a partnership plan and service agreement that reflect their individual goals &needs.
· 100% of consumers have costed packages and individual budgets set up
· 100% of vulnerable consumers have an emergency management plan which is monitored
· All feedback from subcontractors is acted upon & service agreements are reviewed annually
· 90% attendance at peer review and team meetings
· 80% network meetings are attended
Service Standards:
· Achieve a standard of service for consumers which exceeds the minimum requirements required by legislation.
· Ensure that at all times consumer’s dignity, respect and individual beliefs are upheld in accordance with the Community Charter of Rights and Responsibilities.
· Ensure consumers and their families are consulted and informed of their partnership agreement and service plan.
· Ensure formal complaints and grievance procedures are followed.
· Ensure all complaints are investigated and resolved appropriately. / · Annual consumer survey shows at least 80% satisfaction with services delivered.
· 100% of complaints resolved appropriately.
· 100% of consumers have a service agreement and plan
· CDC model of care ensures consumers have choices
Finance:
· Complete and submit monthly claim and review payments where appropriate.
· Provide verbal and written reports to Management and Board as required.
· Ensure consumer services do not exceed the individual consumer budget / · Monthly claims are submitted on a timely and accurate basis.
· 100% of reports are provided when requested
· 100% of consumers receive accurate and timely information
Continuous Quality Improvement:
· Be pro-active in designing and implementing innovative solutions to identified needs to ensure quality standards are enhanced and upheld.
· Formulate and revise polices and priorities as identified and requested through quality processes, changes to regulations, organisational changes, and in line with best practice developments.
· Analyse and act upon trend data.
· Ensure compliance with Home Care Standards standards.
· Participate in maintaining a Continuous Improvement plan is maintained for Home Care Packages
· Collet and maintain statistical data as required by the manager and DSS
· Assist the manager to establish data for further funding submissions / · Compliance with Home Care Standards is maintained
· HCP continuous Improvement plan identifies and tracks improvements
· 100% of audits conducted as per audit schedule and follow up actions undertaken to address gaps.
Education and Training:
· Complete compulsory manual handling, elder abuse, infection control, fire safety and bullying and harassment programs annually.
· Ensure regulatory compliance training is attended as requested and when legislation changes / · 100% of annual mandatory training is completed.
· Knowledge of Regulatory compliance is up to date and implemented.
Occupational Health & Safety:
· Take responsibility for own health and safety and that of others who may be affected by workplace conduct.
· Ensure all hazardous conditions, injuries and near misses are recorded, investigated and appropriately acted upon. / · Compliance with OHS legislation and regulations and MCA OHS policies and procedures
Take responsibility for own professional development in the areas of quality and risk management.
· Maintain and enhance professional knowledge in the areas related to this role description
· Demonstrate a commitment to ongoing learning with regard to best practice in quality assurance and risk management. / · Maintains up to date knowledge in areas of responsibility.
· Implements and participates in best practice groups
Comply with the MCA Code of Conduct, Home Care Standards and MCA Policies and procedures / · Demonstrated compliance with MCA code of conduct, Home Care Standards and Quality systems
Complete any other duties assigned to you, having regard to your skills, training and experience. / · Duties and tasks completed as directed
Key Selection Criteria
Essential:
· Relevant tertiary qualification in a health-related discipline
· Demonstrated experience in aged care client assessment and care advisory in Home Care Package care
· Demonstrated ability to implement change including Consumer Directed Care
· Demonstrated ability to work as a team player.
· Demonstrated understanding of Home Care Standards, Program guidelines & community quality reporting process
· Demonstrated knowledge of a range of community resources and professional services for consumers
· High level computer proficiency
· Good numeracy skills
· Ability to work with a high level of independence and autonomy
· Highly-developed interpersonal and written communication skills
· Current Victorian driver’s licence
· Satisfactory Police check & Statutory Declaration
Employee Signature / Date
Manager Signature / Date
Issue 2 Dated 12/2014