Wally Hauck PhD, CSP

167 Cherry Street #404 Milford, CT 06460 • 203-874-8484•

ORGANIZATION EFFECTIVENESS PROFESSIONAL

Employee Engagement- Organization Development - Quality Improvement

Results oriented and versatile professional withabilities for analyzing and improving individual and organization performance. Demonstrated expertise in performanceimprovement, with skills of consulting, coaching, training, speaking, strategic planning, team facilitation, and sales expertise. Leading productivity improvement projects focused on culture change, performance managementimprovement, and continuous quality improvementevents. Known as a trusted advisor to senior executives. A track-record of building long-term profitable relationships with executives, employees, strategic business partners, and colleagues. Proficiency in facilitating major change initiatives (mergers) with minimum declineof productivity and/or performance and maximum buy-in. Knowledge of manufacturing, Utilities, State Governments, Healthcare, Insurance, Financial Services, Social Services, Construction, Universities, Telecommunications, Military, and Non-Profit industries.

PROFESSIONAL EXPERIENCE

Optimum Leadership – Milford CTApril1996 – present

Owner - President

Owner and President, responsible for marketing, operations, and strategy to deliver consulting and training services that will achieve the ideal outcomes for clients

Selected Accomplishments:

  • Boostedproductivity and employee engagement by facilitating a culture change initiative for 400 employees of a multiple location senior living facility in Denver, CO resulting in improved turnover and profit gains
  • Led a culture change initiativeto improve employee engagement and performance for an organization dedicated to enhancing the quality of life for persons with disabilitieswith 75 employees
  • Accelerated the rebranding and reorganization of 170 regional directors of the American Red Cross
  • Improved quality of processes by facilitating multiple quality improvement projects for 10 consecutive years resulting in the awarding of two State quality awards (aligned with Malcolm Baldrige Quality National Award criteria) for the State of Delaware
  • Improved leadership effectiveness by delivering leadership skills training to 600 managers and employees at the State of Delaware Department of Natural Resources
  • Propelled the performance of a functional team in a major public utility from below average to become a “model of performance” as recognized by her senior leadership
  • Increased revenue and profit by 325% over a five year period for two separate construction companies allowing the owners to sell the businesses for a substantial profit
  • Improved productivity by 25% and profitability by more than 15%with a privately owned manufacturing company
  • Boosted profit and revenue with an international leader in managing performing artists and institutionswith a ground breaking strategic plan

Steffen & Steffen Associates May 1994 – April 1996

Training Sales Associate and Training Facilitator

Sales Professional responsible for promoting and delivering customized customer service training to businesses within the New England area

Selected Accomplishments:

  • Increased sales of new clients by 45% in two years
  • Developed and implemented a sales process to increase exposure of the company into new markets with new customer service product
  • Grew sales in a new market with a large regional utility
  • Achieved sales in a new manufacturing market
  • Generated referrals by co-creating an enhancement for company’s flagship customer service training program and delivering the new program to Pitney Bowes over a 6 month period to hundreds of customer service personnel

National Revenue Corporation - Columbus OHApril 1988 – March 1994

Sales Manager and Trainer

Independent sales consultant responsible for building an organization by recruiting hiring and training sales associates for financial and innovative collection strategies that optimize cash flow and free up internal resources

Selected Accomplishments:

  • Achieved numerous sales and sales management awards by exceeding sales goals and rising to the top 1% of all sales representatives in the organizations within the first 12 months
  • Generated a sale in the top 1% of all sales volume a new market with an innovative solution for the video rental industry. This opened up a new market that generated significant un-budgeted sales volume
  • Hired a record number of sales people by facilitating companywide meetings to teach personal improvement processes and improve customer service skills

American Can Company – Greenwich, CT June 1976– April 1988

Regional Sales Manager for Plastics Packaging Division

In this mid-management position, recruited hired trained sales associates, managed budgets, created strategies for growth, and troubleshot customer quality complaints. Optimized internal and external relationships to optimize the performance of the region and the individual sales representatives

Selected Accomplishments:

  • Increased sales revenue in the region by 30% over a three year period
  • Facilitated the accelerated creation of new products by optimizing the cooperation of the company’s internal and the customers’ external research and development departments
  • Designed and organized an annual marketing and sales conference to educate of key contacts within each key client organization about the company’s products and services while enhancing the personal relationships

EDUCATION

BA Philosophy,University of Pennsylvania, Philadelphia, PA

MBA Finance, Iona College, New Rochelle, NY

PhD Business Administration, Warren National University, Cheyenne, WY

CORE COMPETENCIES

Provide coaching and training to leaders/managers on how to manageperformance issues

Develop and deliver training programs to leadership and employees increasing capability and performance while to creating a respectful workplace culture that is highly ethical, complaint, and consistent with values

Facilitating change initiatives consistent with strategic initiatives while minimizing resistance and optimizingproductivity and performance

Establishing strong working relationships with clients and co-workers and building lasting loyalty and trust

Project management, influencing, and leadership skills to achieve project tasks while enhancing and protecting relationships

Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary

Ability tofacilitatetraining and development processes designed to facilitate culture change, improve communication, skills and positive productive behavior

ADDITIONAL ACCOMPLISHMENTS

  • Innovations: Values and System Leadership Model: An improved way to think about problems in organizations; The White Flag ® communication and conflict resolution tool that enables optimal communication for employees and managers to resolve conflicts and uncover complex system issues (obtained a trademark for the tool); A communication tool L.E.A.D. with Trust that optimizes cooperation, influence, and leadership skills for all employees
  • Board Memberships:Bridgeport, CT Rotary; National Speakers Association Connecticut Chapter 2004 to Present, and Past President National Speaker’s Association CT Chapter 2008-2009; Bridgeport Chamber of Commerce; Literacy Volunteers of America
  • Certifications:Certified Speaking Professional: The Certified Speaking Professional (CSP) designation, established in 1980, is the speaking industry's international measure of professional platform skill. CSP is conferred throughout the International Federation for Professional Speakers only on those who have earned it by meeting strict criteria; Six Thinking Hats Innovative Problem Solving Model Certified Trainer; Certified DiSC Communication Style Profile training processes
  • Volunteer of the Year 2009 awarded by the Bridgeport Regional Business Council, Bridgeport, CT
  • Publications: The Art of Leading: 3 Principles for Predictable Performance Improvement: Link Here, : Blueprint for Success: Proven Strategies for Success and Survival – Link Here, Articles: Ezine.com and Articlesbase.com, Blogs –
  • Professor University of New Haven Industrial Psychology: Organizational Change and Development 2011-2012

Resume of Wally Hauck Page 1