CARLISS D. CHARLES, PHR
(214) 293-5155
EDUCATION
Ph.D. Student in Management January 2010 - Present
Texas Tech University, Rawls College of Business Lubbock, TX
Master of Business Administration – Human Resource Management May 2007
University of Florida, Warrington College of Business Gainesville, FL
Bachelor of Arts in Communications December 2003
University of Texas at Arlington Arlington, TX
EMPLOYMENT EXPERIENCE
Associate Human Resources Manager June 2007 - Present
The Procter & Gamble Company Cincinnati, OH
· HR Business Partner providing generalist support for employees and leaders in Design, Finance, Consumer Market Knowledge and Research &Development to drive individual peak performance, managerial capability, and team effectiveness; the primary contact for all HR-related needs (staffing, employee relations, performance management, compensation, benefits, leadership development, organization design & assessment etc.)
· Successfully managed 100% of complex employee relations cases to resolution through effective coaching , comprehensive investigations, concrete documentation, and strategic messaging
· Led change management initiatives that resulted in a 104 index in Organizational Health vs the previous year
· Facilitated the strategic integration of the Design function into the FemCare business
· Designed/deployed FemCare College: a training program designed to quickly on-board new hires and transferees by providing a deep immersion to the business and fostering strong connections to peers and leadership
· 2008 Project Lead for L.I.N.C. (Leadership Involvement Networking Community), a program initiative to attract and retain top HR talent; resulted in 4.5/5 effectiveness rating for the annual professional development meeting
· Corporate trainer for Policy Fundamentals for Managers
Employer Relations & Research Graduate Intern December 2005 - July 2006
University of Florida Career Resource Center Gainesville, FL
· Career advisement and development for students and alumni in the Warrington College of Business
· One Direct Report; ensured student staff exceeded performance measures set by departmental director
· Identified areas of program enhancement through research on occupational trends, student needs assessments, and managing external relations with employers
· Delivered outreach presentations and workshops for student organizations on various career development topics
Account Executive August 2004 - May 2005
Tama Broadcasting, Inc. WTMP AM/FM & Cumulus Broadcasting Tampa, FL
· Developed pricing and advertisement sales strategy to maximize station revenue; exceeded first month’s revenue goal by 45% and consistently met budget goals thereafter
· Event planning for major station events and promotional tours to increase non-traditional revenue; received station recognition successfully executing promotional concerts
Program Facilitator/Training Administrator October 2002 - December 2003
Girls Incorporated of Tarrant County Arlington, TX
· Led the training facilitation efforts for the “Preventing Adolescent Pregnancy” program reaching over 1,000 youth in Tarrant County through small and large group presentations, as well as 4-week workshops
· Maintained 95–100% program effectiveness
Customer Service Representative March 2001 - June 2002
Citigroup Shared Services Irving, TX
· Resolved human resources policy, benefits and payroll issues in a high volume call-center
· Team Lead: managed successful resolution of escalated issues while maintaining target call volume
· Created web resource tool to expedite training for new hires and contingency personnel resulting in 50% productivity increase
PROFESSIONAL MEMBERSHIPS
Academy of Management: Human Resources Division, Gender & Diversity in Organizations Division
Society of Human Resource Management (SHRM)
National Black MBA Association (NBMBAA)