Internet and Phone Standard Pricing Table

Internet and Phone Standard Pricing Table

(Consumer and SMB)

Pricing plans available between 7 July 2015 and 1 May 2016

1. About this Pricing Document 3

2. Pricing Plans 3

2.1 Broadband Plans 3

2.1.1 24 Month Contract 4

2.1.2 Month to Month 5

2.2 Phone Plans 5

2.3 Broadband & Phone Bundle Plans 7

2.3.1 24 Month Contracts 8

2.3.2 Month to Month 14

2.4 Transfer to Month to Month at the End of your 24 month Contact 17

3. Calculating Call Charges 19

3.1 Unsuccessful Calls 19

3.2 Calculating the cost of a timed call 19

3.3 Calculating the time calls are made 19

4. Phone & Broadband Value Added Services 19

4.1 Double Data Month 19

4.2 Speed Packs 19

4.2.1 Broadband and Voice Plans 19

4.3 World Saver Ultimate Bolt On 20

4.4 Unlimited Local/National Calls Bolt On 20

4.5 Unlimited Mobile Calls Bolt On 20

4.6 Other Call Charges 20

4.7 Enhanced Phone Features 21

4.8 Handset Charges 22

4.9 Teletypewriter handsets (TTY machines) 22

5. Service Fees 23

5.1 Start Up Fee 23

5.2 Relocation Fee 23

5.3 Early Recontract Fee 23

6. Account Fees 23

6.1 What are Account Fees? 23

6.2 Paper Invoice Fee 23

6.3 Account Processing Fee 24

6.4 Non direct debit credit card process fee 24

6.5 Australia Post Fee 24

6.6 Suspension fees 24

6.7 Late or Non-Payment Fees and Charges 24

6.8 Payment Dishonour Charges 24

6.9 Mercantile agent recovery fee 24

6.10 Recontracting Fees 25

7. Other Phone Related Fees 25

7.1 Itemised Local Calls and Bill Copy Requests 25

7.2 Change of Number Fee 25

7.3 Network Facilities Removal Charge 25

7.4 Service Call Fees – Fault Repairs – Local Direct Service 25

7.5 Service Call Fees – Fault Repairs – Cable and NBN Network 25

7.6 Cancellation fee 25

7.7 NBN Installation Charges 25

8. Other Internet Related Fees 27

8.1 Special Request Order Charges 27

8.2 Internet Relocation Fees 28

8.3 Service Call Fees – Fault Repairs – Cable and NBN Internet 28

8.4 Service Call Fees – Fault Repairs – Optus DSL Direct Network 28

8.5 Replacement Equipment 28

8.6 Cancellation fee 28

8.7 NBN Installation Charges 29

Optus Internet & Phone Service – Pricing Table
(Consumer & SMB) / 1 / 13 February 2018

1.  About this Pricing Document

(a)  You may obtain a copy of the latest version of these documents on our website: www.optus.com.au/standardagreements or from us on request.

(b)  Where you may be charged a fee, then this fee is set out in this standard pricing table. Please check this standard pricing table carefully to see what fees apply to your use of the service.

(c)  The meaning of the words printed like this is set out at the end of the relevant service description or in the consumer terms.

(d)  This document applies to customers on the following pricing plans. Existing customers should check their latest bill to determine their current plan/s.

Plan Name
Home Basics Bundle (Now UL)
Office Basics Bundle
Home Basics Plus Bundle
Office Basics Plus Bundle
Big Bundle
Big Office Bundle
Home Entertainment Starter Bundle
Office Entertainment Starter Bundle
Home Entertainment Bundle
Office Entertainment Bundle
Ultimate Home Bundle
Ultimate Office Bundle
Home Phone
Office Phone
Basics Broadband
Big Broadband
30GB Broadband Plan

2.  Pricing Plans

2.1  Broadband Plans

(a)  Access Method:

(i)  The below Broadband Plans are applicable to the following access methods:

(A)  Optus broadband on NBN internet service;

(B)  Optus cable internet service; and the

(C)  Optus DSL direct internet service.

(b)  Charges:

(i)  Your monthly access fee is charged one month in advance.

(c)  All base Cable & NBN broadband plans include standard speed, with speed pack options available as per section 4.2

2.1.1  24 Month Contract

30GB Broadband Plan / Basics Broadband Plan / Big Broadband Plan
Monthly access fee (Minimum monthly charge) / $55 / $80 / $100
Data usage allowance per month (combined uploads and downloads)
1GB = 1000 Megabytes / 30GB / 200GB / Unlimited
Upfront Fees / $125 Start Up Fee
Minimum Term / 24 Months / 24 Months / 24 Months
Minimum total cost over a 24 month minimum term (when paying by direct debit) / $1,445 / $2,045 / $2,525
Speed Limit if allowance Exceeded / 256Kbps / 256Kbps / Not Applicable
Network Availability / Optus Cable and Optus NBN (customers migrating from Optus Cable) / Optus Direct, Optus Cable and Optus NBN / Optus Direct, Optus Cable and Optus NBN
Cancellation Fee (Pro Rata) / $300 / $300 / $300
Cancellation Fee (for recontracting customers – pro rata) / $50 / $50 / $50
Optus Internet & Phone Service – Pricing Table
(Consumer & SMB) / 1 / 13 February 2018

2.1.2  Month to Month

/ 30GB Broadband Plan / Basics Broadband Plan / Big Broadband Plan /
Monthly access fee (Minimum monthly charge) / $70 / $95 / $115
Data usage allowance per month (combined uploads and downloads)
1GB = 1000 Megabytes / 30GB / 200GB / Unlimited
Upfront Fees / $125 Start Up / $125 Start Up / $125 Start Up
Speed Limit if allowance Exceeded / 256Kbps / 256Kbps / Not Applicable
Minimum Total Cost (inc start up fees) / $195 / $220 / $240
Network Availability / Optus Cable and Optus NBN (customers migrating from Optus Cable) / Optus Cable and Optus NBN (customers migrating from Optus Cable) / Optus Cable and Optus NBN (customer migrating from Optus Cable)

2.2  Phone Plans

(a)  Access Method:

(i)  The below Phone Plans are applicable to the following access methods:

(A)  Optus Voice on NBN service;

(B)  Optus Cable phone service;

(C)  Optus Local Access Direct phone service; and the

(D)  Optus Local Access Resale phone service.

(b)  Eligibility:

The plans are only available to you if you preselect to Optus Long Distance for your Long Distance calls. If you do not preselect or continue to preselect both the Optus Long Distance Service and the Optus Local Direct Service, we may change your remaining service to the closest alternative current pricing plan.

(c)  Charges:

(i)  Your monthly access fee is charged one month in advance.

/ $22 Phone Plan /
Start Up Fee / $59
Monthly access fee (Minimum monthly charge) on Local Access Direct, Optus Cable, Voice over NBN. / $22
Minimum Total Cost (in start up fee)– 24 Month Contract on Local Access Direct, Optus Cable & Voice over NBN. / $587
Monthly access fee (Minimum monthly charge) on Local Access Resale / $47
Minimum total Cost – 24 Month Contract on local Access Resale / $1187
Included Value / N/A
Standard Local Calls / 30c
13/1300 Calls / 35c
National Calls / 20c per minute capped at $2 for the first hour
Optus Mobile Calls / 20c per minute capped at $2 for the first hour
Other Mobile Calls / 20c per minute capped at $2 for the first hour
International Calls / World Saver Rates
Call Connection Fee (on timed calls) / 45c
Network Availability / Not available stand alone on NBN
Cancellation Fee (Pro Rata) / $200
Optus Internet & Phone Service – Pricing Table
(Consumer & SMB) / 1 / 13 February 2018

2.3  Broadband & Phone Bundle Plans

(a)  Access Method:

(i)  The below Broadband & Phone Plans are applicable to the following access methods unless otherwise specified:

(A)  Optus broadband on NBN internet & voice services;

(B)  Optus cable internet & voice service; and the

(C)  Optus DSL direct & Local Access direct services;

(D)  Optus DSL & Optus Local Access Resale

(b)  Eligibility:

(i)  The plans are only available to you if:

(A)  you preselect to Optus Long Distance Service;

(B)  you select the appropriate Optus Local call Service; and

(ii)  If you do not preselect or continue to preselect both the Optus Long Distance Service and the Optus Local Direct Service, we may change your remaining service to the closest alternative current pricing plan.

(iii)  Some plans are only available on some networks. Check the plan tables below for more details.

(c)  Charges:

(i)  Your monthly access fee is charged one month in advance.

Optus Internet & Phone Service – Pricing Table
(Consumer & SMB) / 1 / 13 February 2018

2.3.1  24 Month Contracts

Optus Direct, Optus Cable and Optus NBN Networks

/ Home/Office Basics Bundle (Now UL) / Home/Office Basics Plus Bundle / Big Bundle/Big Office Bundle / Home/Office Entertainment Starter Bundle / Home/Office Entertainment Bundle / Ultimate Home/Office Bundle /
Monthly access fee / $70 / $75 / $95 / $90 / $95 / $115
Minimum Term / 24 Months / 24 Months / 24 Months / 24 Months / 24 Months / 24 Months
Internet Start Up Fee / $125 / $125 / $125 / $125 / $125 / $0
Minimum total cost over 24 months (when paying by direct debit and including start up fee) / $1,805 / $1,925 / $2,405 / $2,285 / $2,405 / $2,760
Data usage allowance (combined uploads and downloads)
1GB = 1000 Megabytes / Unlimited Data / Unlimited Data / Unlimited Data / Unlimited Data / Unlimited Data / Unlimited Data
Default Speed for NBN Fibre services (Download/Upload) ~ / Up to 25/5 Mbps / Up to 25/5 Mbps / Up to 25/5 Mbps / Up to 25/5 Mbps / Up to 25/5 Mbps / Up to 50/20 Mbps
Default Speed for HFC services (Download/Upload) ~ / Up to 30/2 Mbps / Up to 30/2 Mbps / Up to 30/2 Mbps / Up to 30/2 Mbps / Up to 30/2 Mbps / Up to 30/2 Mbps
Standard Local Calls / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED
Community Calls / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED
Standard National Calls / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED
Calls to Optus mobiles / 20c per minute + 45c flagfall capped at $2 for the first hour / 20c per minute + 45c flagfall capped at $2 for the first hour / UNLIMITED / 20c per minute + 45c flagfall capped at $2 for the first hour / 20c per minute + 45c flagfall capped at $2 for the first hour / UNLIMITED
Calls to non-Optus Australian mobiles / 20c per minute + 45c flagfall capped at $2 for the first hour / 20c per minute + 45c flagfall capped at $2 for the first hour / UNLIMITED / 20c per minute + 45c flagfall capped at $2 for the first hour / 20c per minute + 45c flagfall capped at $2 for the first hour / UNLIMITED
International calls / World Saver Rates / World Saver Rates / UNLIMITED to selected countries
World Saver Ultimate Rates for other countries / World Saver Rates / World Saver Rates / UNLIMITED to selected countries
World Saver Ultimate Rates for other countries
13/1300 calls / 35c per call / 35c per call / 35c per call / 35c per call / 35c per call / 35c per call
Monthly Optus Voicemail Subscription on Optus Direct, Optus Cable and Optus NBN Networks. / INCLUDED / INCLUDED / INCLUDED / INCLUDED / INCLUDED / INCLUDED
VoiceMail Retrieval Calls / INCLUDED / INCLUDED / INCLUDED / INCLUDED / INCLUDED / INCLUDED
Optus TV with Fetch Connect Pack / INCLUDED / INCLUDED / INCLUDED
Optus TV with Fetch
Entertainment Pack (25 extra channels) / INCLUDED / INCLUDED
1TB Set Top Box / INCLUDED for new customers
$135 for existing customers to upgrade to next generation. / INCLUDED for new customers
$135 for existing customers to upgrade to next generation. / INCLUDED for new customers
$135 for existing customers to upgrade to next generation.
Powerline Adapter
(if required) / $40 / $40 / $40 / $40 / $40 / $40
Voice Cancellation Fee (Pro Rata). Excludes existing customers who recontract. / $75 / $75 / $75 / $75 / $75 / $200
Broadband Cancellation Fee (Pro Rata) Excludes existing customers who recontract. / $300 / $300 / $300 / $300 / $300 / $300
Cancellation Fee for existing customers who recontract (Pro Rata) / $100 / $100 / $100 / $100 / $100 / $100

~ The speeds indicated in this section are maximum theoretical speeds only. This doesn't mean that you will experience the maximum speeds at all times, in fact you will typically experience slower speeds due to a number of factors including demand on the Network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location that prevent or interfere with reception and speed.

Optus DSL (Resale DSL and Local Access Resale)

/ Home/Office Basics Plus Bundle / Big Bundle/Big Office Bundle / Home/Office Entertainment Starter Bundle / Home/Office Entertainment Bundle / Ultimate Home/Office Bundle /
Monthly access fee / $115 / $135 / $130 / $135 / $155
Minimum Term / 24 Months / 24 Months / 24 Months / 24 Months / 24 Months
Internet Start Up Fee / $125 / $125 / $125 / $125 / $0
Phone Start Up Fee / $59 / $59 / $59 / $59 / $59
Minimum total cost over 24 months (when paying by direct debit and including start up fee) / $2,944 / $3,424 / $3,304 / $3,424 / $3,779
Data usage allowance (combined uploads and downloads)
1GB = 1000 Megabytes / Unlimited Data / Unlimited Data / Unlimited Data / Unlimited Data / Unlimited Data
Standard Local Calls / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED
Community Calls / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED
Standard National Calls / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED / UNLIMITED
Calls to Optus mobiles / 20c per minute + 45c flagfall capped at $2 for the first hour / UNLIMITED / 20c per minute + 45c flagfall capped at $2 for the first hour / 20c per minute + 45c flagfall capped at $2 for the first hour / UNLIMITED
Calls to non-Optus Australian mobiles / 20c per minute + 45c flagfall capped at $2 for the first hour / UNLIMITED / 20c per minute + 45c flagfall capped at $2 for the first hour / 20c per minute + 45c flagfall capped at $2 for the first hour / UNLIMITED
International calls / World Saver Rates / UNLIMITED (selected countries)
World Saver Ultimate Rates (other countries) / World Saver Rates / World Saver Rates / UNLIMITED (selected countries
World Saver Ultimate Rates (other countries)
13/1300 calls / 35c per call / 35c per call / 35c per call / 35c per call / 35c per call
Monthly Voicemail Subscription / $6.00 / $6.00 / $6.00 / $6.00 / $6.00
VoiceMail Retrieval Calls / INCLUDED / INCLUDED / INCLUDED / INCLUDED / INCLUDED
Optus TV with Fetch Connect Pack / Not included / Not included / INCLUDED / INCLUDED / INCLUDED
Optus TV with Fetch
Entertainment Pack (25 extra channels) / Not included / Not included / Not included / INCLUDED / INCLUDED
1TB Set Top Box / Not included / Not included / INCLUDED for new customers
$135 for existing customers to upgrade to next generation. / INCLUDED for new customers
$135 for existing customers to upgrade to next generation. / INCLUDED for new customers
$135 for existing customers to upgrade to next generation.
Voice Cancellation Fee (Pro Rata) / $75 / $75 / $75 / $75 / $200
Broadband Cancellation Fee (Pro Rata) / $300 / $300 / $300 / $300 / $300
Cancellation Fee for existing customers who recontract (pro rata) / $100 / $100 / $100 / $100 / $100
Optus Internet & Phone Service – Pricing Table
(Consumer & SMB) / 1 / 13 February 2018

2.3.2  Month to Month