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Training, Delivery and Evaluation (Steve Himmelfarb)
−Training, evaluating and qualifying field employees
−Training, evaluating and qualifying contractors
−Qualifying of contractors related to legal issues
−Objective method to evaluate employee knowledge of the subject
−Direct observation of employee knowledge and activities
−What issues occur when testing “seasoned” employees and finding insufficient knowledge of job activities?
−How do others ensure that supervisors are competent and qualified to evaluate field employees on critical tasks?
Scheduling
−What improvements can be made in getting training scheduled?
−Issues with scheduling for mandated training requirements
−As DOT and PUC rules change, how are these rolled out to field staff?
−What issues exist when scheduling training during inclement weather?
−What issues exist with training Safety in operations centers or reminders at “Tail Gates”?
Training Centers
−What issues exist in centralized training centers versus distributed centers?
−Do you share training centers with outside organization/corporation?
Outsourcing
−Issues with outsourcing training and ensuring that the program is comprehensive?
−Who approves outsourcing training?
−What issues exist in maintaining the appropriate size training staff?
−How is the impact of training measured in performance changes?
−Lessons learned with hands-on training facilities
Operator Qualification (Ron Peterson)
−OQ curriculum
−How do you measure the effectiveness of your OQ training
−Is there an objective method for administering OQ electronically (via computer in the field) without a supervisor or proctor?
−Portability of Qualifications/OQ records
−Status of B31Q and future OQ rules
−How does your company integrate Abnormal Operating Conditions into its OQ program
−How is your company’s OQ Program structured
Training Development and Recordkeeping (Bruce Trask)
−How do you identify the value of training and allocate resources to invest in employee development?
−What problems exist with new training courses and obtaining assurance that the PUC will approve?
−Issues with “Off the Shelf” training courses
−Is training specific or based on all activities in a work classification?
−Developing programs based on emergency situations
−Problems with developing programs to assist employees in interpreting field conditions
−Issues with videotaping field activities and incorporating them in classroom exercises
−Issues with incorporating a “Safe Actions” culture as part of training
−How is training developed for computer programs and GIS utilization?
−Methods, programs, process to evaluate training effectiveness and how the results are used to improve training.
−Standardized training curriculums for the Natural Gas Industry
−What are your procedures for updating training programs
Recordkeeping
−Issues with documentation of your training program
−Problems with documentation of skill testing
−What issues exist with trainer certification and documentation of the instructor of each class?
−How are training classes documented? Documentation of tail gate discussions?
−Paper vs electronic
−Oversight and OQ reporting for contractors, employee and task updates, access to information.
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