MERCY HEALTH /

POSITION DESCRIPTION

Gynaecology Outpatient Clinic Coordinator
Outpatients Department
Core Mercy Values: / Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title: /
Gynaecology Outpatient Clinic CoordinatorGrade 3A
/ Employee name:
Entity/Mercy Health:
Business Unit/Department: / Mercy Hospital for Women / Date: / August 2012
Position reports to: / Nurse & Midwifery Unit Manager- Outpatients Department / Positions reporting to this one: / Communicates receptionists/triage staff and other members of the multi disciplinary team
Position Purpose: /
  • Compliment and support the strategic direction and management within Outpatients Department
  • Promote excellence in clinical practice and woman centred care.
  • Provide effective and efficient organisationand coordination of the specialist gynaecology clinics
  • Ensuring the timely and appropriate processing of referrals into relevant clinics
  • Proactively manage clinic sessions to ensure adequate appointment availability and clinic utilisation
  • Support NUM to apply redesign principles to manage waiting times and fail to attend rates
  • Working alongside the Clinical Director, Gynaecology Services to develop guidelines and procedures aligned with the Specialist Clinic Access Policy.

Qualifications: /
  • Division 1 Registered Nurse with a current registration certificate.
  • Graduate degree in nursing or equivalent qualification.
  • Post graduate qualification in relevant clinical area (preferred).

Personal Competencies required /

Job Competencies Required

  • Excellent interpersonal and effective communication skills.
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  • Good knowledge, understanding and commitment to the mission, vision and values to the Sisters of Mercy.

  • Effective customer/client and team focus.
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  • Knowledge of the organisation and operation of MHW.

  • Adaptability and flexibility.
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  • Knowledge of contemporary nursing issues relative to women’s health

  • A practical common sense approach to problem solving and trouble shooting.
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  • Advanced clinical skills in the delivery of gynaecology care

  • Good judgement.
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  • Demonstrated achievements in driving clinical innovation in the relevant clinical area.

  • Individual Leadership, Influencing and/or Negotiating skills.
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  • Ability to think strategically and coordinate the delivery of quality care within a busy multidisciplinary environment

Key Result Areas / Standard Measures / Key Activities
  • Ensure nursing/midwifery leadership within maternity services
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  • Internal compliance (culture, behaviour and practice) and commitment from staff on the unit
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  • Assist the OPD Nurse & Midwifery Unit Manager in facilitating the implementation of operational strategies in line with the MHW Strategic Direction
  • Act as resource person in facilitating change management and clinical care.
  • Ensures adequate skill mix for delivery of good clinical care
  • Awareness of and compliance with allocated budget.
  • Has excellent knowledge of all role responsibilities in OPD

  • Ensure the provision and implementation of quality clinical care
  • Assist in the implementation of quality management
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  • Organisation successfully accredited by ACHS
  • Ongoing provision of quality care
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  • Complies with OH&S policy, Infection Control, Quality Control procedures and policies
  • Takes on portfolio/s relevant to OPD and reports outcome measures at department meetings
  • Attends in-services as required
  • Demonstrates high level of clinical knowledge and skill
  • Ensures clinical accountability by participating in unit audit meetings at MHW to review department practice and own practice.
  • Contributes to smooth running of Gynaecology clinics by assisting with procedures and ensuring necessary equipment is available
  • Keeps up to date with quality accreditation standards
  • Successfully completes and supports others to complete mandatory competencies
  • Promotes care that upholds the rights of patients and family in relation to safety, privacy and confidentiality.
  • Contributes towards the organisation being successfully accredited by ACHS by initiating and participating in Quality activities within Outpatients and all of MHW.

  • Ensure effective lines of communication are maintained both internally and with external facilities.
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  • Well informed staff working in a harmonious environment
  • Evidence of a culture with open and transparent communication
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  • Ensure and promote behaviours that reflect Mercy Health’s values at all times.
  • Demonstrates supportive behaviours for colleagues promoting team work with in the department and with other departments.
  • Establishes and promotes effective and appropriate patterns of communication with clients, families, colleagues and management
  • Takes a proactive approach to conflict resolution with colleagues and clients
  • Attends hospital forums and outpatient department meetings as required
  • Meets monthly with OPD Unit Manager
  • Initiates and maintains accurate documentation
  • Participates in ensuring adequate staffing for the department taking responsibility for rostering and pay global data entry as required.
  • Ensure all clinic activity is reported in line with MHW reporting requirements (iPM)
  • Maintains open and transparent communication with external agencies (GP’s , MCHN, DOH)

  • Ensures all services and practices are delivered with strong focus on customer service and continuous improvement.
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  • Minimal customer complaints
  • Robust knowledge of the appointment process and maternity waiting list management
  • Develop and support discharge planning
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  • Knowledge of ‘Mercy Health’s ‘Complaints Policy’ and Incident Reporting
  • Involve women and their families in planning care
  • Act as a role model in the adoption of a customer service focus for both internal and external customers
  • Has a proficient working knowledge of relevant patient management system (e.g. iPM) for referral and appointment management
  • Constantly monitor service standards and participate in review and improved work practices as required.
  • Participation in staff surveys as required
  • Collects waiting time data for Maternity performance indicators Feb and August
  • Participates in customer service surveys as necessary

  • Ensures responsibility of own professional development
  • Encourages and facilitates the professional development of others
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  • Clinical and theoretical knowledge is up to date
  • Staff and self appraisals as directed by NUM
  • Attendance at compulsory staff education
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  • Attend relevant professional development opportunities ensuring compliance with Nursing and Midwifery Board of Australia continuing professional development registration standard
  • Participate in annual staff performance reviews
  • Regularly attend in-service seminars
  • Keeps up to date with evidenced based practice
  • Successfully completes performance appraisals
  • Promote the utilisation of the education team
  • Utilise internal/external education opportunities
  • Acts as preceptor to students
  • Maintains own practice portfolio

  • Contributes to nursing/midwifery clinical practice research and the application of findings
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  • Improved patient care
  • Progressive and up to date care in all areas of midwifery/nursing
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  • Demonstrates the ability to access and understand research findings and how to adopt these findings in clinical practice
  • Encourages evidence based practice
  • Shares knowledge with other members of the team
  • Supports research activities

  • Contributes to a collaborative approach to change management & application
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  • Participates forward planning as part of the strategic direction of MHW.
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  • Actively pursue improved practice guidelines
  • Pro-actively contribute to continuous improvement within the organisation resulting in change.
  • Actively support and assist NUM with change management and application
  • Communicate organisational change to staff

  • Contributes to a collaborative approach to policy & procedure review & development
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  • Continuous Policy &Procedure review and development
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  • Develop & maintain professional standards of knowledge of Policy and Procedures
  • Keep abreast of developments and research in clinical practice in order to monitor their impact on patient services
  • Demonstrate a knowledge of evidence based practice
  • Actively participate in the development of protocols for midwifery models of care
  • Communicate planned changes effectively and in a timely manner

  • Provide so far as is practicable, a healthy and safe environment for staff and others in the workplace and actively review work procedures and supervise staff to ensure all work is performed in a safe manner
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  • Completes Risk assessments and implements controls
  • Records incidents thoroughly and accurately
  • Conducts and completes incident investigations in a timely manner
  • Provides alternative duties for staff on return to work plans
  • Ensures all new staff are provided with an induction/orientation to the work area
  • Reduces number and cost of WorkCover claims
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  • Undertake regular risk assessments
  • Complete VHIMS reports as necessary
  • Actively investigate incidents
  • Assist injured staff to return to work in a safe and timely manner
  • Keep induction/orientation records

Employee’s Signature: / Date:
Print Name:
Line Manager Signature: / Date:
Print Name:

Review Date: August 2012

Mercy Health Gynaecology Outpatients Clinic Coordinator – Mercy Hospital for Women