Texas Health and Human Services Commission

Enterprise Identity and Access Management
Partner Organization Approver Setup and Removal Guide

Version 1.0

06/12/2008

Purpose

This guide has been created to aid Partner Organizations submit their requests to set up a new approver in their organizations or remove the approval authority for an existing approver.

How do I add a new or remove an Approver for my Organization?

The Application Business Owner or designee will contact the Enterprise Security Management Department (ESM) in writing to advise of any addition or removal of an approver at Partner Organization. This notification must include the necessary data elements belonging to the organization and approver.

What are the necessary data elements?

If the request is to set up a new approver, the first step is to ensure the intended approver has obtained an Enterprise Portal account. Note: if the request is to remove a person as an approver, that person must ensure all items in his ITIM To-Do list has been completed before submitting the request. Failure to do so may cause the pending request to expire without being serviced. Next, submit the following data elements as formatted:

Partner Organization Information
Tax ID:
Name:
Contact Name:
Partner Employee Information
User ID:
Full Name (Last, First MI):
Action Requested (Add/Remove):

Who do I need to contact to provide new or changed information?

Please supply requested information via email to:

Make sure the subject line reads: Identity Management Approver action request

How long will my request take?

Requests are typically processed within 24 hours of receipt, however, given the volume of service requests this may take up to 48 hours.

How will I know when the Approver is setup?

Someone from ESM will reply to the originator of the request (Business Owner) once the organization is established.

The requested Approver is setup, now what do I do?

The new approver must monitor his/her email to service the new requests. The approver will be able to provide first-level approval to the new requests submitted by their partner employees to access authorized applications.

Prepapred by: Masood Salami Page 1 of 3 6/12/2008