APS 1 Descriptors & Performance Indicators

1. Aligns with organisational objectives
Capability / Description / Performance indicators
1.1 Understands the work and maintains an awareness of departmental goals / Develops an awareness of the department’s goals and structure. Recognises how own work contributes to the achievement of branch goals. / • Understands the department’s goals and objectives.
• Understands how performance expectations contribute to the work of other parts of the department.
• Takes time to learn about other areas in the department.
1.2 Applies judgement,intelligence & commonsense / Knows where to find information and asksquestions to ensure a full understanding ofan issue. Makes rational judgements basedon a logical analysis of the availableinformation. Alerts others to difficultproblems as appropriate. / • Knows where to seek relevant information.
• Asks relevant questions to gain better understanding of issues.
• Evaluates information methodically and acts rationally.
• Stays focused on objectives.
• Refers problems to supervisor.
2. Achieves results
Capability / Description / Performance indicators
2.1 Takes responsibility for achieving results / Takes personal responsibility for seeingthings through to completion. Is able to workindependently on routine tasks, and asks forassistance or guidance when necessary. / • Completes routine tasks, and accepts tasks which are more challenging.
• Takes on additional duties when required.
• Does not give up easily.
• Doesn’t have to be prompted to complete work.
• Ensures tasks are finalised.
• Takes responsibility for own mistakes and remedies where appropriate.
• Accepts responsibility for meeting performance expectations.
2.2 Ensures qualitystandards are maintained / Pays attention to detail and complies withrequired standards. / • Is careful with detail and accuracy.
• Ensures quality standards are met.
• Does not cut corners.
• Makes sure all work is checked and proofed.
• Maintains accurate records and files.
• Understands and operates within procedures.
• Takes time to learn policies, regulations and standard operating
procedures, and understands why they exist.
• Gives advice on less complex issues in a consistent manner.
• Maintains appropriate OH&S standards.
2.3 Plans and organiseswork effectively / Manages own time effectively. Meetsidentified expectations and performanceindicators. Alerts appropriate people earlywhen work is behind schedule. / • Creates and maintains schedules.
• Monitors progress against performance expectations.
• Meets deadlines.
• Effectively prioritises tasks.
• Alerts supervisor early if work is behind schedule or can’t be done, and
where appropriate makes alternative arrangements.
2.4 Adapts to change / Is adaptable in approach and willing to beflexible to accommodate changing needs ofthe team or the department. / • Adjusts to change positively.
• Modifies approach in the face of changing demands.
• Willing to adjust own schedule to suit colleagues/ business needs.

APS 1 Descriptors & Performance Indicators

3. Supports productive working relationships
Capability / Description / Performance indicators
3.1 Develops and maintainseffective relationships withinternal & external clients / Responds to internal and external clients,and delivers prompt, efficient and courteousservice. Reports on and discussesfeedback from clients. / • Manages client expectations by clarifying what is expected and thedeadline.
• Keeps clients informed on progress.
• Offers the client options when their initial request is not possible.
3.2 Values individual
differences and diversity / Displays respect and courtesy, and an
understanding of diversity issues. / • Sees the value of individual differences.
• Treats people with respect and courtesy.
• Attempts to understand things from others’ perspective.
3.3 Works collaboratively &
supports others / Is sensitive in interactions with others.
Supports colleagues where appropriate. / • Relates well to others.
• Supports other staff, especially during busy or difficult working periods.
• Balances personal needs with those of the team.
• Contributes to building a positive work environment.
4. Shows personal drive and integrity
Capability / Description / Performance indicators
4.1 Behaves professionally and ethically / Upholds the APS Values and Code of Conduct and can be relied upon to uphold professional standards. / • Familiar with and abides by the APS Values and Code of Conduct.
• Complies with departmental policy and procedures.
• Maintains strict confidentiality of the information seen.
4.2 Shows resilience / Handles pressure and setbacks effectively, remaining professional in difficult circumstances. Avoids emotional displays when under pressure. / • Stays focused and productive in difficult circumstances.
• Avoids emotional displays that may negatively affect interpersonal relationships or performance.
• Keeps calm in difficult situations and when dealing with difficult people.
• Does not become overly defensive when faced with criticism.
4.3 Ensures ongoing improvement and learning in self and others / Seeks feedback on own performance and seeks to continually improve and develop. / • Shares information and developments with the team.
• Seeks and accepts feedback on own performance.
• Is willing to learn new things and undergo development activities.
• Seeks to identify and pursue own developmental needs.
4.4 Commits to action / Takes personal responsibility for meeting performance expectations and progressing work. / • Takes initiative by suggesting new improved processes
• Links day to day tasks to performance expectations and team outcomes
5. Communicates clearly and effectively
Capability / Description / Performance indicators
5.1 Communicates clearly and concisely / Communicates clearly and concisely verbally and in writing. Structures communication effectively and checks others understanding. / • Communicates in ‘plain English’ and delivers messages clearly and concisely.
• Conveys information succinctly, getting to the point quickly.
• Speaks at an appropriate volume and pace to be understood.
• Uses correct spelling and grammar when writing.
• Written communication is well structured and easy to follow.
5.2 Listens, understands and adapts to audience / Adapts communication style and approach to ensure it addresses the needs of different people or audiences. Holds people’s attention when speaking. / • Pays close attention to others when they are speaking.
• Clarifies own understanding of discussion.
• Adjusts communication style and approach depending on audience.
• Checks the message has been heard and understood when speaking with others.

APS 1 Descriptors & Performance Indicators

6. Applies and builds appropriate knowledge skills and experience
Capability / Description / Performance indicators
6.1 Applies and builds appropriate knowledge, skills and experience / Takes active steps to grow and develop own skills, knowledge and experience. / • Applies and develops capability to a standard appropriate to meet or exceed performance expectations.
• Maintains up to date knowledge and skill with new programs, products or services relevant to the position.
• Demonstrates knowledge of the features of relevant programs, products or services.
• Willing to learn new approaches and acquire new capabilities.
• Takes advantage of training and development opportunities.

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