Visit Tampa Bay

Job Posting – Information Technology Coordinator

Visit Tampa Bay leads the effort of economic development through tourism. Our Mission is to create vibrant economic development for our community by collaboratively increasing visitation to Tampa Bay. The independent not-for-profit organization represents more than 700 businesses throughout Tampa Bay and promotes the area as a choice destination for conventions and visitors.

The IT Coordinator’s role provides a high level of customer service and timely technical support for moderately complex end-user computer and networking issues to ensure end-user productivity. Responsible for supporting the installation, configuration and ongoing functionality of desktop computers, tablets, peripheral equipment, and software with general supervision and within established standards and guidelines. Uses intermediate technical knowledge to respond to situations where standard procedures have failed in isolating or fixing equipment or software problems and follows standard troubleshooting procedures to perform restorative and maintenance actions to resolve end-user problems.

Duties and Responsibilities

  • Serves as the first-line and primary technical point of contact for initial support request process through the Help Desk or in person.
  • Performs upgrades, new rollout deployments on desktops and tablets to ensure quality performance on a long-term basis.
  • Coordinates configuration/installation and moderately complex trouble shooting of PC hardware and software for end-users.
  • Provide end-user support for iPhone and Android devices to connect to Exchange Activesync-O365.
  • Maintain and provide printing environment and support. Maintains inventory of supplies for equipment.
  • Perform new user orientation and training on company technology.
  • Understanding of physical networking to include switches, TCP/IP and basic troubleshooting of user issues related to internet connectivity.
  • Active Directory (Account creations, password resets, and security group setup).
  • Minor support of Microsoft Server 2012/2016 Active Directory, File Server Rights. New user account setup, security group changes, password resets and various ADS user related maintenance.
  • Experience with Office 365/Exchange Online. Support of Office 2013/2016 Office applications and Adobe products.
  • Working knowledge of Malware/Phishing/Spoofing scams. Identifying and rectifying potential infections with popular anti-virus and malware removal tools.
  • Provide Conference Room Audio and Visual Support, Conference Calling and equipment support and training.

Education and Experience

  • Bachelor’s degree preferred.
  • 1-3 years related work experience.
  • A+ Certification. Microsoft Certification Preferred.
  • Experience in the following technologies/products: Windows 8/10 Professional, MS Office Suite 2016, Adobe/graphics software Acrobat and Cloud Suite. VPN. Various audio video systems/Crestron. Skype for Business Phone and Conference Calling. Office 365 Preferred. Sophos antivirus preferred.
  • Strong technical PC hardware fundamentals, advanced knowledge of operating systems, networking essentials, software, etc. Microsoft Surface and Dell desktop computers preferred.
  • Experience with imaging software cloning and deployment. Macrium Reflect preferred.
  • Ability to communicate technical concepts to technical and n1on-technical audiences.
  • Ability to establish priorities and meet deadlines efficiently and effectively.
  • Ability to manage multiple concurrent projects.
  • Analytical and problem-solving skills, understanding of general business and aptitude for learning new technologies.

Visit Tampa BaySalary & Benefits

Competitive salary is commensurate with experience

Incentive pay for completion of goals

Paid healthcare premiums

Company funded HSA

100% Paid life insurance with an optional buy-up

100% Paid short-term and long-term disability premiums

5% Company Matched 401(k) plan with full vesting after three years

Generous paid time off

10+ Holidays per year

Ongoing career training & development

If you are qualified & interested in this position please send your resume to:

Visit Tampa Bay is an E-Verify and equal-opportunity Employer