CA Vmware Support Statements

Summary of CA VMware Support Statements

This document summarizes Virtualization support statements for various CA products.Additional details may be available on the products’ support.ca.com home pages. The material on a product’s home page is the authoritative source and may be more recent than what is summarized here. For this reason, we try to provide links to the official documents on support.ca.com for you to reference.

Note: Except where specifically stated, “VMware” below refers to use of VMware ESX /ESXi

Product Overview – Selected Products Only

See section below for more details and URL’s linking to related information.

Product / CertificationMatrix / Statement / Home / Comment
Unicenter Network and Systems Management / Select Agents / CA Generic / NSM / Applies to r11/r11.1
CA Workload Automation / CA Generic / WCCAutoSys
Unicenter Advanced Systems Management / Agents / ASM
CA SPECTRUM / NVM Statement / SPECTRUM
CA eHealth / NVM Statement / eHealth
CMS – Asset Management / DSMr11.2 / AM / Manager on Windows, Agent on guest & host
CMS – Remote Control / DSM r11.2 / RC / Windows Guest Systems
CMS – Software Delivery / DSM r11.2 / SD / Manager on Windows, Agent on guest & host
Unicenter Asset Portfolio Management / UAPM r11.3 / UAPM
CA Cohesion Application Configuration Manager / CA Generic / Cohesion / Blueprints to detect virtualized environment
Unicenter Service Desk / CA Generic / USD
CA CMDB / CA Generic / CMDB
Unicenter Service Accounting / CA Generic / Accounting
Unicenter Service Assure / CA Generic / Assure
Unicenter Service Catalog / CA Generic / Catalog
Unicenter Service Metric Analysis / CA Generic / SMA
CA Clarity / CA Generic / Certified on Windows 2003 Guest residing on VMware ESX server
CA SecurityCommandCenter / Certification Matrix / TEC395938 / SCC
CA Secure Content Manager / Certification Matrix / SCM
CA Audit / Certification Matrix / TEC395938 / AUDIT
CA SiteMinder / Certification Matrix / SM
CA ARCserve / Certification Matrix / WinLinux Unix / Multiple TECDOC with additional details
CA XOsoft / Certification Matrix / XOsoft
CA Message Manager / CAMM / Currently not supported in VMware environment.
BusinessObjects XI (BOXI) / External / External document

Additional materials can be found on the Implementation Best Practices pages which are available through the following links:

Home Page:

Virtualization section

General Support Guidelines

ForVMware

(TEC307048)

ForMicrosoft Virtual Server

(TEC435310)

Product Specific Guidelines and Links

Unicenter Network and Systems Management (NSM)

Technical Support Home Page

Compatibility Matrix for Agent Technology - Including Virtualization Certification

Unicenter r11 Network and Systems Management:
SysAgt, Log Agt, Performance Agents

Unicenter 3.1 Network and Systems Management:
ProcessAgent, SysAgt, Log Agt, Process Agent& System agents
on some ESX 2.x (not certified on 3.x)

Compatibility Matrix forEvent - Including Virtualization Certification

Unicenter r11 Network and Systems Management (includes copy of Agent Technology information)

Unicenter 3.1 (includes copy of Agent Technology information )

VMware Support Statement:

CA Workload Automation

Technical Support Home Pages

UnicenterWorkloadControlCenter:

Unicenter Universal Job Management Agent:

Unicenter AutoSys Job Management:

VMware Support Statement:

Support Statement Microsoft Virtual Server:

Additional Comments:

AutoSys r11 has been explicitly tested on Solaris whole root and sparse root containers, VMware guest machines and Microsoft Virtual Server. See Support statement linked above for details.

Unicenter Advanced Systems Management (ASM)

Technical Support Home Page

Compatibility Matrix – Including Virtualization Certification

CA SPECTRUM

Technical Support Home Page

Support Statement for Virtualized Environments

CA eHealth

Technical Support Home Page

Support Statement for Virtualized Environments

Client Management Solution (CMS)

The r11.2 release of Unicenter CMS is certified on VMware ESX Server 3.0.1

Technical Support Home Pages

Asset Management:

Remote Control:

Software Delivery:

Compatibility Matrices – Including Virtualization Certification

Asset Management

Remote Control

Software Delivery

Unicenter Asset Portfolio Management (UAPM)

Technical Support Home Page

UAPM r11.3 - VMware ESX Server 3.0.1

CA Cohesion Application Configuration Manager

Technical Support Home Page

Note: Cohesion uses blueprints to detect VMware ESX 3.0, GSX 3.2.x, MS Virtual Server, IBM LPAR & Solaris Zones. More details can be found at the following link:

VMware Support Statement:

Unicenter Service Desk

Technical Support Home Page

VMware Support Statement:

CA CMDB

Technical Support Home Page

Support Statement VMware support:

Unicenter Service Delivery

Technical Support Home Page

Unicenter Service Accounting

Unicenter Service Assure

Unicenter Service Catalog

Unicenter Service Metric Analysis

VMware Support Statement:

CA Clarity

Technical Support Home Page

VMware Support Statement:

Additional Comments:

Certification is done with CA Clarity 8.1 in a Windows 2003 guest system hosted on a VMware ESX 3 server.

See release notes on

CA SecurityCommandCenter (SCC)

Technical Support Home Page

VMware Support Statement:

Certification Matrix – Including Virtualization Certification

SCC Agents r8.0 SP2 on VMware ESX 3.0

SCC Agents r8.0 SP1 on VMware ESX 2.1.2 & 3.0

CA Secure Content Manager (SCM)

Technical Support Home Page

Compatibility Matrices – Including Virtualization Certification

CA Audit

Technical Support Home Page

Certification Matrix – Including Virtualization Certification

Audit r8 SP2 CR Build 125 on VMware 3.0, 3.0.1, 3.0.2, 3.5.0

Audit r8 SP1 CR2 on VMware 2.1.2, 2.5.1, 3.0.1, 3.02, 3.5.0

Audit r8 SP1 CR1 on VMware 2.1.2

VMware Support Statement:

CA SiteMinder

Technical Support Home Page

Certification Matrix – Including Virtualization Certification

SiteMinder 6.0 J and Agents Platform Matrix

SM App Agents Platform Support Matrix

Secure Proxy Server 6 0 Support Matrix

SiteMinder SAP WebAS Agent 5 6 SP4 Support Matrix

SM Siebel Agent 5 6 SP4 Platform Support Matrix

SiteMinder PeopleSoft Agent 5 6 SP4 Support Matrix

SiteMinder 12 0 Platform Support Matrix

SiteMinder 5 5 and Agents Platform Support Matrix

CA ARCserve Backup

Technical Support Home Page

CA ARCserve Backup for Windows

CA ARCserve Backup for Linux

CA ARCserve Backup for UNIX

Certification Matrix – Including Virtualization Certification

CA ARCserve Backup r12 for Windows

CA ARCserve Backup r11.5 for Linux

CA ARCserve Backup r11.5 for UNIX

Comments on Related 3rdParty Products

One problem you may encounter is that Microsoft does not support SQL in VMware. Although the exact degree of support will depend on your specific contract with Microsoft, in general you cannot escalate any SQL problems to Level A support when a virtualized environment is involved. At best, you can escalate to Level B support, however, you should expect to be asked to reproduce the problem on a physical server before proceeding.

Microsoft supportdetails can be found here:

Additional Details

The material posted on a product’s CA Support home page – including the certification matrix - is the authoritative source and may be more recent than what is summarized here. In general we try to provide links to the official document on support.ca.com for you to reference.

Network & Systems Management (NSM)

Agent Technology

For r11.x

Product Component / Platform / Platform Version / Pack Rel / Pack Glvl
System Agent / VMware ESX / 2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 / 11 / 0000
Log Agent / VMware ESX / 2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 / 11 / 0000
Performance Agent / VMware ESX / 2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 / 11 / 0000

For r3.1

Product Component / Platform / Platform Version / Pack Rel / Pack Glvl
Log Agent / VMware ESX / Server 2.5 (patches required) / 3.1 / 0403
Process Agent (proAgent) / VMware ESX / Server 2.5 (patches required) / 3.1 / 0403
System Agent (caiUxOs) / VMware ESX / Server 2.5 (patches required) / 3.1 / 0403
Log Agent / VMware ESX Server / 2.1, 2.1.1, 2.1.2 (Fixes required. Contact support) / 3.1 / 0403
Process Agent (proAgent) / VMware ESX Server / 2.1, 2.1.1, 2.1.2 (Fixes required. Contact support) / 3.1 / 0403
System Agent (caiUxOs) / VMware ESX Server / 2.1, 2.1.1, 2.1.2 (Fixes required. Contact support) / 3.1 / 0403

EVENT MANAGEMNT

For r11:

For r3.1

Product Component / Platform / Platform Version / Prod rel / Pack Glvl
Log Agent / VMware ESX / Server 2.5, 2.5.2, 2.5.3 / 3.1 / 0403
Process Agent (proAgent) / VMware ESX / Server 2.5, 2.5.2, 2.5.3 / 3.1 / 0403
System Agent (caiUxOs) / VMware EX / Server 2.5, 2.5.2, 2.5.3 / 3.1 / 0403

Advanced Systems Management (ASM)

Product Component / Platform / Platform Version / Release / Gen Level
Agent / VMware ESX / Server (Vmnix) 2.0.0, 2.0.1, 2.1.0, 2.1.1, 2.1.2, 2.5, 2.5.1, 2.5.2, 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 / 11.1 / 0610
Agent / Vmware ESX / Server (Vmnix) 2.0.0, 2.0.1, 2.1.0, 2.1.1, 2.1.2, 2.5, 2.5.1, 2.5.2 / 11 / 0512

CMS – Asset Management

VMware

Unicenter DSM r11.2 in Windows operating environments is certified on VMware ESX Server 3.0.1 guest systems.Certification configuration:

–ESX host: Quad 3.0 GHz CPUs, 32GB RAM, 2–4 port NICs (1Gbit/s), high performance SAN

–ESX guests: 1 CPU, 2–4GB RAM, 1 NIC, storage allocated from high performance SAN

The DSM r11.2a Asset Management Agent is certified on VMware ESX Server 3.0.1 host system. In other words, the DSM r11.2a Agent runs on the native RedHat 3.0 operating system on which the ESX Server is installed.

–As the underlying host operating system in VMware ESX Server 3.0.1 (=RedHat 3.0) reports incorrect data with respect to the number of CPUs and the floppy devices, the corresponding inventory items reported by the Asset Management r11.2a agent will not be correct.

–The Asset Management r11.2a Agent installed on the ESX host operating system will not report any inventory information about the configured virtual machines. To get inventory data about the virtual machines you need to install aUAM Agent on the virtual machines.

Note on VMware: The UAM Manager, Sector, Engine, Agent and Admin Console components may be run on VMware 3.2 4.0 and 4.5 for all above OS versions supported by VMware. Please see TEC307048 for more information.

CMS – Remote Control

VMware
Unicenter DSM r11.2 in Windows operating environments is certified on VMware ESX Server 3.0.1.Certification configuration:

ESX host: Quad 3.0 GHz CPUs, 32GB RAM, 2–4 port NICs (1Gbit/s), high performance SAN

ESX guests: 1 CPU, 2–4GB RAM, 1 NIC, storage allocated from high performance SAN

CMS – Software Delivery

VMware

Unicenter DSM r11.2 in Windows operating environments is certified on VMware ESX Server 3.0.1 guest systems.Certification configuration:

–ESX host: Quad 3.0 GHz CPUs, 32GB RAM, 2-4 port NICs (1Gbit/s), high performance SAN

–ESX guests: 1 CPU, 2-4GB RAM, 1 NIC, storage allocated from high performance SAN

The DSM r11.2a Software Delivery Agent is certified on VMware ESX Server 3.0.1 host system, i.e. the DSM r11.2a Agent runs on the native RedHat 3.0 operating system which the ESX Server is installed on.

CA ARCserve Backup r12

Backup Server

OS Release / Edition / x86 / x64 / IA64
Citrix MetaFrame
Presentation Server
3.0 / Windows 2000 Server and
Advanced Server / SP4 / x / X
Windows 2003 Standard / R2 / x / X
Windows 2003 Enterprise / R2 / x / X
Citrix MetaFrame
Presentation Server
4.0 / Windows 2000 Server andAdvanced Server / SP4 / x / X
Windows 2003 Standard / R2 / x / X
Windows 2003 Enterprise / R2 / x / X
Citrix MetaFrame
Presentation Server
4.5 / Windows 2000 Server and Advanced Server / SP4 / x / X
Windows 2003 Standard / SP1, SP2, R2,
R2 SP2 / SP1, SP2, R2,
R2 SP2 / X
Windows 2003 Enterprise / SP1, SP2, R2,
R2 SP2 / SP1, SP2, R2,
R2 SP2 / X
Virtual PC / 2004 / / x / X
Virtual Server / 2005 / R2 / R2 / X
Virtual PC / 2007 / / x / X
VMware ESX Server
2.5, 2.5.1, 2.5.2, 2.5.3,2.5.4, 3.0, 3.0.1, 3.0.2, 3.5, 3i / Guest OS:Windows 2000, Windows 2003,WinXP / / / X
VMware GSX Server
3.0, 3.1 / Guest OS:
Windows 2000, Windows 2003,WinXP / / x / X
VMware Workstation 4.0, 4.5 and 5.0 / Guest OS:Windows 2000, Windows 2003,
WinXP / / x / X
NEC CLUSTERPRO / 8.0 SE and LE / / / x
CLUSTERPRO X1.0 / / / x

Similar matrices exist for various “File System Agents”.