Service Footprint report

Purpose

The Service Footprint report provides the ability to map service delivery in different locations. Thisdemonstrates the location of clients in relation to outlets and how many clients an organisation has supported within the local regions. Combined with the client demographic profile, an organisation is able to use this information to better target their services as well as identify community need.

Using interactive maps, organisations can look at who their clients are and where they are coming from. Organisations can choose to get a broad overview of service delivery, or drill down to specific details and answer questions about particular outlets, activities and client demographic profiles. Are clients travelling far for certain services, and does this indicate a gap in service delivery? Are services reaching their key target groups, such as Aboriginal or Torres Strait Islander clients, or clients from a culturally and linguistically diverse background? Alternatively, are unexpected client cohorts accessing particular services and does this indicate an unmet need?

Navigation guide

Table 1 – Service Footprint screen navigation items

ITEM / DESCRIPTION
/ Select the Navigation icon to return to the Open hub (where the Service Footprint tile is located).
/ Select the Menu icon to display Help and About.
/ Select the Bookmark icon to save the reference point in the sheet.
/ Select the Storiesicon toaccess the stories already created.
/ Select the Menu viewerto display the items in grid or list view.
/ Select the Sheets drop down arrow to view available report types.
/ Select the Back and Forward arrows to view the available report types.
/ Select the Magnifying glass to conduct a search.
/ Select the Menu icon to access Development Hub, Help and About.

Access the Service Footprint report

Login to the Partnership Approach reports via the MyDEX Reports icon on the Data Exchange home page.Task Card – 7 has information on navigating the Data Exchange home page.

The Qlik Sense screen will display.

Figure 1 - The Qlik Sense screen

Select the Service Footprint icon by clicking on the picture.

Figure 2– Service Footprint app tile

The Service Footprint app overview screen will display with icons for the different reports (sheets) available.

Figure3 – Service Footprint app overview screen

Available reports (sheets)

  1. SA3 Report

Statistical Area (SA) Levels are from the Australian Statistical Geography Standard (ASGS). The Statistical Area Levels are based on the concept of functional areas, anddesigned to contain populations between 30,000 and 130,000 persons.

Click the map tile of the SA3 app icon.

Figure 4 – SA3 report tile

The SA3 sheet displays with the following information fields (refer to figure 5):

  1. Reporting Period
  2. Activity
  3. Delivery Organisation/s Name (this will not show other organisations)
  4. Map of Number of Individual Clients by SA3
  5. Number of Individual Clients
  6. Number of Individual Client Sessions
  7. Average Number of Sessions per Client
  8. Individual Client Count
  9. Remoteness Area
  10. Individual Client Count by Statistical Area Level3

Figure5 – SA3 report overview

  1. SA2

The SA2 report is designed to contain a population range of 3,000 to 25,000 persons and have an average of 10,000 persons.

Click the map tile of the SA2 app icon to access the report.

Figure 6 - SA2 report tile

The SA2report displays with the following information fields (refer to figure 7):

  1. Reporting Period
  2. Activity
  3. Delivery Organisation/s Name(this will not show other organisations)
  4. Map of Number of Individual Clients by SA2
  5. Number of Individual Clients
  6. Number of Individual Client Sessions
  7. Average Number of Sessions per Client
  8. Individual Client Count
  9. Remoteness Area
  10. Individual Client Count by Statistical Area Level 2

Figure 7 - SA2 report overview

  1. LGA

LGA stands for Local Government Area, which is an administrative division that a local government is responsible for.

Click the map tile of the LGA app icon to access the report.

Figure 8 - LGA report tile

The LGA sheet displays with the following information fields (refer to figure 9):

  1. Reporting Period
  2. Activity
  3. Delivery Organisation/s Name(this will not show other organisations)
  4. Map of Number of Individual Clients by SA3
  5. Number of Individual Clients
  6. Number of Individual Client Sessions
  7. Average Number of Sessions per Client
  8. Individual Client Count
  9. Remoteness Area
  10. LGA – Individual Client Count by LGA

Figure 9- LGA report overview

  1. Remoteness area

This map uses the Accessibility/Remoteness Index of Australia (ARIA), which is produced by the National Centre for Social Applications of GIS (GISCA) for measuring remoteness. Remoteness isthe calculated road distance to the nearest services centres by categories of population sizes.

Click the map tile of the Remoteness Areareportapp icon to access the report.

Figure 10 - Remoteness Area reporttile

The Remoteness Area sheet displays with the following information fields (refer to figure 11):

  1. Reporting Period
  2. Activity
  3. Delivery Organisation/s Name(this will not show other organisations)
  4. Map of Number of Individual Clients by Remoteness
  5. Number of Individual Clients
  6. Percentage of clients who accessed more than one activity
  7. Individual Client Count
  8. Remoteness Area
  9. Accommodation Type

Figure 11-Remoteness Area report overview


  1. Outlets

An Outlet is the location from where a service is primarily being delivered.

Click the map tile Outlets report app icon to access the report.

Figure 12 - OutletsArea reporttile

The Outlet sheet displays with the following information fields (refer to figure 13):

  1. Reporting Period
  2. Activity
  3. Delivery Organisation/s Name(this will not show other organisations)
  4. Map – Outlet Locations
  5. Number of Individual Clients
  6. Number of Individual Client Sessions
  7. Average Number of Sessions per Client
  8. Number of organisations – Individual Client Count by Outlet
  9. Remoteness Area

Figure 13 - OutletsArea report overview

  1. Client Demographics

Client demographics provides information on clients such as Age, Gender, Cultural and Linguistic Diversity, Disability status and Aboriginal and Torres Strait Islander status.

Click the silhouetteClient Demographics report app icon to access the report.

Figure 14–Client Demographics report tile

The Client Demographics sheet displays and highlights information for the following fields(refer to figure 15):

  1. Reporting Period
  2. Activity
  3. Outlet
  4. Number of Individual Client Count and Gender
  5. Individual clients by Age Grouped
  6. Individual clients by Aboriginal and Torres Strait Islander (ATSI) status
  7. Individual clients by Cultural and Linguistic Diversity (CALD)
  8. Individual clients by Disability Flag

Figure 15–Client Demographicsreport overview

  1. Information Page

Provides information on the Data Exchange, links to more information and definitions of terms used throughout the application.

Click the Information page app icon to access the page.

Figure 16–Information Page tile

The information sheet displays.

Figure 17–Information Page overview

Some definitions have text that roll over the standard screen size resolution.

Hover over the definition to view the remaining text.

A pop up box will display the definition in full.

Figure 18–Information page pop up box

Some definitions include hyperlinks to other information. These hyperlinks cannot be accessed via the Definitions pop up box and they include:

Table 2–Information Page hyperlinks

TERM / HYPERLINK
Remoteness / (Australian Statistical Geography Standard, Definition for Remoteness)
Anchor1
SA4, SA3, SA2 / (Australian Statistical Geography Standard, Definition for SA4, SA3, SA2)
july%202016~Main%20Features~Main%20structure~10002
LGA / (Australian Statistical Geography Standard, Definition for LGA)
  1. How to access the different sheets in the report

Method 1

Select the Sheets drop down arrow to view available report types.

Figure 19– Sheets drop down box and arrow

The Sheets pop up box will display.

Figure 20 – Sheets pop up box with available reports

Select the required report (sheet).Additionally, the left and right arrows are able to access other sheets.

Figure 21 – Directional arrows for sheet navigation

Method 2

Select the Navigation button.

Figure 22 – Navigation button

The App overview tab will display.

Figure 23 – App overview tab

Select App overview and the Service Footprint overview screen will display.

Figure 24–Service Footprint overview screen

Service Footprint report / 1