Exam 1 Review

MIS 3003

Fall 2011

Chapters 1, 2, 4, 8, Mod A, and IT Ethics

(Note: This review sheet is designed to summarize the terminology covered in the above stated chapters and not to represent all material covered in the lectures.)

Chapter 1 and Mod A

  1. Information Age
  2. Knowledge Worker
  3. MIS
  4. Telecommuting
  5. Information, IT, and people
  6. Data
  7. Information
  8. Business Intelligence
  9. Knowledge
  10. Dimensions of Information
  11. Time, Location, Form, Validity
  12. Upward, Downward, Horizontal, Outward/Inward flow of info.
  13. Internal, External, Objective, Subjective info.
  14. Information Granularity
  15. Strategic, Tactical, Operational Mgmt Levels
  16. Technology-literate knowledge worker
  17. Information-literate knowledge worker
  18. Ethics
  19. Information Technology
  20. Hardware
  21. 5 C’s: Capture, Convey, Create, Cradle, Communicate
  22. Input, Output, CPU, RAM, Storage, Telecommunications, Connecting
  23. Software
  24. Application software
  25. Operating system software
  26. Utility software
  27. Decentralized Computing
  28. Shared Information
  29. Mobile Computing
  30. Online Analytical Processing (OLAP)
  31. Online Transaction Processing (OLTP)
  32. Transaction Processing System (TPS)
  33. Customer Integrated System (CIS) or Customer Self-Service System
  34. Management Information System (MIS)
  35. Periodic, Summarized, Exception, Comparative, Ad Hoc Reports
  36. Workgroup Support System (WSS) or Collaboration System
  37. Decision Support System (DSS)
  38. Artificial Intelligence (AI)
  39. Executive Information System (EIS)

Chapter 2

  1. SCM system
  2. Inter-modal transportation
  3. RFID (Radio frequency identification)
  4. CRM system
  5. Multi-channel service delivery
  6. Sales-force automation (SFA) systems
  7. E-Collaboration
  8. Integrated Collaboration Environments (ICE)
  9. Knowledge management (KM) system
  10. Social networking site and system
  11. E-learning tools
  12. Information collaboration
  13. IT Culture
  14. Enterprise Resource Planning (ERP)

IT Ethics

  1. Moral
  2. Ethic
  3. Law
  4. PAPA (Privacy, Accuracy, Property, Access)

Chapter 8

  1. Intellectual Property
  2. Copyright
  3. Fair Use Doctrine
  4. Pirated Software
  5. Key logger (key trapper) software
  6. Screen capture programs
  7. Hardware key logger
  8. Event Data Recorders (EDR)
  9. Identity Theft
  10. Phishing
  11. Pharming
  12. Cyberslacking
  13. Cookie
  14. Spam
  15. Adware / Trojan Horse Software
  16. Spyware/Sneakware
  17. Web log
  18. Clickstream
  19. Anonymous Web browsing (AWB)
  20. Hacker
  21. Computer Virus
  22. Worm
  23. Denial-of-service attack
  24. Anti-virus software
  25. Anti-spyware / -adware software
  26. Spam protection software
  27. Anti-phishing software
  28. Firewall
  29. Biometrics
  30. Encryption

Chapter 4

  1. Phases of Decision Making – Intelligence, Design, Choice, Implementation
  2. Unstructured/nonstructured Decision
  3. Structured Decision
  4. Semi-structured Decision
  5. Recurring
  6. Nonrecurring
  7. DSS
  8. Data mgmt
  9. Model mgmt
  10. User interface mgmt
  11. Geographic information system (GIS)
  12. Artificial Intelligence (AI)
  13. Expert System (ES)
  14. People
  15. Domain expert
  16. Knowledge engineer
  17. Knowledge worker
  18. Information
  19. Domain expertise
  20. “Why” information
  21. problem facts
  22. IT
  23. Knowledge base
  24. Inference engine
  25. Knowledge acquisition
  26. User interface
  27. Explanation module
  28. Neural Network (NN)
  29. Fuzzy Logic
  30. Genetic Algorithm (GA)
  31. Intelligent Agent: four types