Job Title: Senior Audio Visual Technician

JOB DESCRIPTION

JOB TITLE: SENIOR AUDIO VISUAL TECHNICIAN

REPORTING TO: LS Technical Manager

WORKING HOURS: 40 Hours per Week

DUTIES AND RESPONSIBILITIES

The Senior AV Technician’s prime function is to provide AV technical support across all meeting rooms for our client.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services above.

All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The Senior AV Technician is expected to arrive in good time for the start of the scheduled meeting setup-up time and remain until the required service is functioning correctly.

The Senior Audio Visual Technician’s responsibilities include, but are not limited to:

Faults and Room Checks

·  Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.

·  Proactive maintenance / reporting to ensure all AV equipment is always of the highest standard and functioning correctly.

·  Work with the Technical Manager to assist with all first- and second-line fault repairs.

·  Carry out all power down / up when required, usually involving out-of-hours overtime commitments.

·  Ensure that all faults are reported in the correct way and in a timely manner to the local service desk and Technical Manager.

Video / Audio Conferencing

·  Support of VIP video conferences.

·  Video / audio conference setup and support. Best efforts should be made to ensure all sites are connected on time and receiving / transmitting good audio / video

·  Site certification of all new and relocated video conference systems.

·  Carry out video conference software updates in consultation with the Technical Manager.

·  Assist with local service desk support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.

General AV Meeting Room Support.

·  Ensure all multi-media / presentation rooms are maintained in good working order.

·  Support of ‘VIP meetings.

·  AV equipment setup and support.

·  Presentation / multi-media meeting room support, including duration support if required.

·  Assist with support for multi-media broadcasting.

·  Quick response to emergency / ad-hoc requests from the local service desk.

Premiere & Events

·  Communicate and collaborate with the US AV Premier & Events team

·  Ensure all Pro-AV set-ups are according to the client’s expectations and that all AV inventory is in good working order

·  Greet guests and clients before the event

·  Identify opportunities to enhance the client's event and strengthen AVMI brand

·  Provide continued communication with clients to ensure success of all events

·  Follow through on all client requests to ensure satisfaction and flawless execution.

·  All escalations must be documented and incidents created via Service Now ticketing system

·  Learn Event Builder System

General Duties

·  Mentor other members of the team, including freelancers and DB IT teams.

·  Assist with the training of all technical team members.

·  Provide ad-hoc support cover for the Events team.

·  Advise clients on best practice.

·  Provide regular feedback on communication issues and service improvements.

·  Assist with other AV disciplines when required, eg. Project Manager, Technical Manager, local service desk.

·  Focus on service / operational issues for review.

Global Co-ordination

·  Maintaining a good working relationship with AV counterparts Globally.

·  Attend regular meetings with global AV teams to discuss service and operations issues.

SKILLS PROFILE

Person Specification

·  Possesses high quality communication skills, both verbal and written, and is capable of articulating information in a clear and concise way.

·  Process and procedure oriented.

·  Some leadership capabilities.

·  Has a positive attitude to helping and assisting customers.

·  Is of a calm temperament and capable of displaying a composed demeanor when working under pressure.

·  Works as a solid team player and yet is self-motivated and capable of working alone.

·  Manages time well and capable of organizing their own workload and consistently meets and exceeds deadlines. Must be punctual.

·  Willingness to learn and to demonstrate ability to progress their own career.

·  Continually work toward updating and improving technical skills in order to grow via InfoComm, Lynda and Cisco

·  Enthusiasm to task and role.

Experience

·  Banking / Finance or Professional Services background.

·  3+ years working with call logging systems.

·  5+ years video conference systems experience including bridging (Tandberg TMS, Tandberg VCS, Codian MCU, Codian ISDN GW)

·  5+ years in basic audio visual technologies.

·  1+ years and intermediary knowledge of Excel.

·  1+ years and intermediary knowledge of Outlook / Notes.

·  3+ years technical fault finding experience, preferably demonstrated through a service desk environment.

·  Understanding of best practice in video / audio conferencing.

Qualifications

·  Infocomm CTS

IDEAL CANDIDATE

The ideal candidate will have worked in a similar role in a corporate environment or international event space.

WORKING HOURS

A shift system is operated to cover the operational hours of 06:45 – 19:00 (TBC).

Current shift patterns that the Audio Visual Technician will be expected to work are:

06:45 – 15:45 (morning meeting)

07:00 – 16:00 (early)

10:00 – 19:00 (late)

Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements.

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LOCATION

Florida

DRESS CODE

Smart office attire

HOLIDAY & SICKNESS

Holiday and sickness entitlement is in accordance with the AVM Impact employee Terms and Conditions.

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