Web:
Email:
Tel: (for both sites) - 01202 425588
Out of Hours medical emergencies call 111
Marine Surgery
29 Belle Vue Road
Southbourne
Bournemouth
BH6 3DB
Oakridge Surgery
1206 Christchurch Road
Boscombe East
Bournemouth
BH7 6DY
Practice Information Booklet
Dr. Paul French
Dr John Harris
Dr Kathryn Willis
Dr Sian Shaw
Dr Duncan Shaw
Dr Mary Tang
Dr Claire Hill- Smith
Dr Annelie Evans-(Associate GP)
Doctors
Dr Paul French(Male) / Partner
(part-time) / MB. BS. DRCOG.
1981 London
Dr John Harris
(Male) / Partner
(full-time) / BM.
1982 Southampton
Dr Kathryn Willis
(Female) / Partner
(part-time) / BM. DFSRH.
1986 Southampton
Dr Siân Shaw
(Female) / Partner
(part-time) / BSc. MBBS. MRCGP.DCH. DRCOG.
1997 London
Dr Duncan Shaw
(Male) / Partner
(part-time) / MBChB. LLM.MRCGP.DLORCS. DRCOG.
1994 Sheffield
Dr Yuet-Yee Mary Tang
(Female) / Partner
(part-time) / MB ChB. MRCGP. DFSRH. PGCE.
1991 Manchester
Dr Claire Hill-Smith
(Female) / Partner
(part-time) / BM. MRCGP. MRCP (UK). DGM. DRCOG. DCH. DFSRH.
2003 Southampton
Dr Annelie Evans
(Female) / Associate GP
(part-time) / MB BCh..MRCP (UK). MRCGP DCH. DFSRH. RCGP.
2000 University of Wales
The Marine & Oakridge Partnership is a general practice offering medical care and services under the General Medical Services contract.
Arrangements for disabled patients
The entrance and internal doors at both surgeries have been designed to allow access by wheelchairs. There are also toilet facilities for the use of disabled patients. If you think you may experience difficulties or feel you may have particular needs please contact the receptionist before arrival and we will attempt to make special arrangements.
This booklet is also available in large print. Please ask at reception for a copy.
Practice Team
The Practice Management Team, consisting of the Practice Development Manager, Mrs Victoria Whitham, Practice Business Manager, Miss Gillian Sanders and Patient & Personnel Manager, Mrs Michelle Dearymanage the day to day running of the two surgeries. They are supported by the reception, administration and secretarial teams.
Practice Nurses and Primary Health Care Assistants
Our practice nurses and health care assistants offer a full range of treatment room services including injections, dressings, ear irrigation, suture removal, smears, blood taking, monitoring of Chronic Obstructive Disease (COPD), Spirometry and baby immunisations. They also monitor conditions such as diabetes, asthma, and blood pressure and may advise on a variety of aspects of health and diet including family planning, well women, and travel. If you are aged between 16 and 74 and have not seen a GP or nurse for the last three years please feel free to request a health check which will be made initiallywith the Health Care Assistant.
District/Community Nurses
The district/community nursing team attached to our practiceprovides nursing care for patients in the community. Their role includes assessing patients’ needs in their homes, checking patients after hospital discharge, and giving professional nursing care and advice. Student nurses employed by the Primary Care Trust are often on placement with the district/community team. To contact the district/community nurses please telephone: -01202 428025.
Health Visitors and Nursery Nurse
A team of part-time health visitorsand a nursery nurse provide special support, supervision, and advice for example, for child care and safety and prevention of accidents in the home. To contact the health visitors please telephone: -
01202 425501. If they are not available you may leave a message on their answer phone.
Midwife
The midwife runs regular ante-natal clinics at Marine and Oakridge Surgeries.
Clinical Psychologist
A clinical psychologist is based at Marine Surgery. Patients may be referred to the Primary Care Mental Health Teamby their own doctor if appropriate.
Counsellors
A team of counsellors from the Gateway Team is based at Marine Surgery and are specially trained to help with a wide range of social, personal, family, and emotional problems, for example, bereavement or redundancy. Please ask your doctor or nurse for details.
Dietician
A dietician is based at Marine Surgery and offers help and advice on all dietary problems. To see the dietician you will need a referral from your doctor.
Practice opening hours
Marine Surgery
29 Belle Vue Road
Southbourne
Bournemouth
BH6 3DB
- Appointments and Enquiries...... 01202 425588
- Visits...... 01202 423377
- Emergencies Monday–Friday
between 8.15am-1.00pm & 2.00pm-6.15pm ...... 01202 423377
- Out of Hours emergencies...... 111
Opening Times:
Telephone lines open daily Monday-Friday8.15am – 1.00pm
2.00pm – 6.15pm
Surgery opening times (doors open)
Monday7.00am – 1.00pm
2.00pm - 6.15pm
Tuesday, Wednesday, Thursday & Friday8.10am – 1.00pm
2.00pm – 6.15pm
Closed – all weekends and bank holidays
Oakridge Surgery
1206 Christchurch Road
Boscombe East
Bournemouth
BH7 6DZ
- Appointments and Enquiries ...... 01202 425588
- Visits ...... 01202 423377
- Emergencies Monday–Friday
between 8.15am-1.00pm & 2.00pm-6.15pm ...... 01202 423377
- Out of Hours emergencies...... 111
Opening Times:
Telephone lines open daily Monday-Friday8.15am – 1.00pm
All telephone calls are answered at Marine surgery and transferred to2.00pm – 6.15pm
Oakridge surgery where appropriate.
Surgery opening times (doors open)
Monday to Friday8.30am – 12.30pm &
3.00pm-5.30pm
(Closed Wednesday afternoon)
Closed – all weekends and bank holidays and Wednesday afternoons from 12.30pm.
Out of Hours Medical Care and Emergencies
For a medical emergency please call 111
When the practice is closed the number to call for medical help that is not life-threatening is -111.
When you call 111 a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hours doctor or a community nurse. If they think your condition is more serious they will direct you to a hospital or send an ambulance.
Examples of when to call 111 include:
- if you don’t know who to call for medical help
- if you don’t have a GP to call or your GP surgery is closed
- if you need medical advice or reassurance about what to do next
999 should still be used in an emergency, for example when someone is seriously injured or there is a risk to life.
Calls to 111 are processed by South Western Ambulance Services NHS Foundation Trust who also provides emergency ambulances, out of hours and patient transport services.
The local treatment centre for the urgent care service is currently based at TheRoyal Bournemouth Hospital however from time to time the service might be provided at alternative locations, this is determined by the service provider and not by the practice.
Calls to 111 are free from landlines or mobile phones (although the mobile will require a minimum of 1p credit to be in place)
On-line information is available via NHS Direct at
Weekend walk-in serviceat the Boscombe & Springbourne Health Centre, 66-68 Palmerston Road, Boscombe, Bournemouth BH1 4JT from 8.00am-8.00pm Saturday & Sunday.
Appointments
Telephone: ...... (01202) 425588 – both surgeries
Please remember an appointment is for one person only and of 10 minutes duration. If you no longer require your appointment please ensure you contact the surgery as soon as possible in order that we can offer the appointment to other patients.
We are a group practice and offer appointments with a choice of doctors. We endeavour to work with our patients to provide continuity of care so that you can book an appointment with your usual doctor, however this may not be possible for emergency appointments. We will try to accommodate your wishes wherever possible.
All consultations with a doctor or practice nurse are by appointment only.
We offer appointments which you may book up to six weeks in advance.
If you feel you need to be seen quickly we willprovide you with an appointment with a health care professional within less than 24 hours.
We will make every effort to ensure that you are seen at the earliest possible opportunity by the doctor of your choice, however if you need an urgent appointment this may not be possible and you will be seen by one of the emergency doctors.
Telephone Appointments – a telephone consultation with the doctor or nurse can be booked by calling the usual appointments number as above. The doctor or nurse will call you back later during the surgery. We are unable to provide you with a specific time for the doctor/nurse to call you. Please be aware that the doctor or nurse will only call you the once. If there is no reply to their call they will not call again, you will need to ring the surgery again to request a further telephone appointment. The surgery will not leave a message on an answer phone unless you have previously provided written consent for us to do so.
Home Visits
Telephone:...... (01202) 423377
For patients who are too ill to come to the surgery, please ask the receptionist for a home visit. Visits usually take place after morning surgery so please telephone before 10.00am. We are unable to guarantee that a specific doctor will be able to make a home visit. On occasion, particularly at busy times, the doctor may not be able to visit until late in the day or evening.
If you need an urgent visit, please give the receptionist as much detail as possible to help us assess the urgency. In some circumstances you may be advised to go to the Emergency Department at the hospital or to telephone for an ambulance.
Registering with this practice
To register with this practice please visit Marine or Oakridge surgery and speak to the receptionist about registering. You will be given a GMS1 patient registration form to complete for each person wishing to register. Alternatively log on to our website at and click on the link New Patients – Registering with us. You will also be required to provide the practice with proof of your address in order to complete your application, for example a utility bill, council tax bill, paper copy of a bank statement (not an on-line copy from the internet), driving licence etc. Bills must be dated within three months of the date of your application to register.
Repeat Prescriptions
All prescriptions that your doctor has approved for repeat medication will have a computerised repeat slip. These can be delivered or posted to the surgery or taken to a chemist and will be ready two working days later. If you do not use the pre-printed slip or if an item is not listed on the slip your request will take longer to process. If you would like us to post the prescription to you please securely attach a stamped addressed envelope to the request. Please note: -
- We do not accept requests for any prescriptions over the telephone;
- Prescriptions can be ordered via the internet using the SystmOnLine service – for further information and how to register for this service please see the Website section of this leaflet or visit our website at ;
- Please TICK the items you require on your repeat prescription request slip;
- Prescriptions can be requested via your chosen local chemist and once the prescription is ready it will be collected by the chemist and dispensed for you to collect from them. Please contact the chemist of your choice for information about their service.
Results
Telephone:...... (01202) 425588 – both surgeries
Please telephoneafter 11.00am when the lines are less busy. If your test has been organised by a doctor at the hospital, please ask the hospital for the result as we do not always receive a copy of the result of these tests.
Services available during practice core hours of
8.15am-6.15pm under the NHS General Medical Services contract:
Core Services available at both sites- General management of medical conditions
- Health promotion advice
- Emergency care if appropriate
- Referral for other services, if appropriate
- Urgently required care for temporary residents
Additional Services
Asthma Clinic
Child Health Surveillance
Counselling
Development Checks
Diabetes Clinic
Dietician*
Family Planning
Hormone Replacement Therapy
Midwife
*service only available at Marine surgery / Minor Surgery *
Mother and Baby Clinics
Psychologist*
Travel Clinic *
Vaccinations & Immunisations
Vasectomy*
Well Woman Clinic
Yellow Fever Centre *
(subject to vaccine availability)
In addition
- Registered patients aged 16-75 who have not been seen for three years may request a consultation;
- Registered patients aged over 75 years who have not been seen in the previous 12 months may request a consultation.
(If you are unable to attend the surgery for these checks because of your medical condition a home visit may be arranged).
Courses
Information and referral for Stop Smoking courses is also provided by the practice.
Immunisations and Vaccinations
A full programme is available to patients organised by the practice nurses.
Flu vaccinations are available each autumn for patients aged 65 and over and for patients in the ‘at risk’ group, for example, asthmatics, diabetics. We will publish information to let you know when these clinics are due to take place.
Medical Students
Medical students are occasionally attached to the practice. Patients will be advised by the receptionist when there is a student sitting in with their doctor. If this is unacceptable please inform the receptionist before you see the doctor.
GP Registrar
We are a GP Training practice providing training for doctors who wish to become a general practitioner. You may be offered an appointment with a GP Registrar. A GP Registrar is a fully qualified doctor who has already worked for several years in a hospital environment and has now chosen to further their training in primary care to obtain a general practitioner qualification. The GP Registrar is mentored by the practice GP Trainer, Dr Mary Tang.
Non NHS Services
Occasionally you may require a service that is not covered by the NHS.
Services such as pre-employment medicals, insurance claims and reports, travel claim forms and private certificates are not covered by the NHS and therefore this work will attract a fee. The practice scale of fees is in accordance with fees suggested by the British Medical Association (BMA) and the current list of charges is available at reception.
Non NHS work of this nature is carried out by the doctors in their own time once all NHS work (appointments, visits and paperwork) has been completed.
Carers
If you have a carer or are a carer, please let us know. We may be able to offer some useful information.
Travel Clinic
We offer a comprehensive service for travellers abroad who may need to review vaccination requirement. The advice provided may be complex and will require an appointment for each traveller with our practice nurse. Some travel vaccinations do incur a charge. Please check with reception.
Useful Telephone Numbers
Royal Bournemouth Hospital...... 01202 303626
Poole Hospital...... 01202 665511
Christchurch Hospital...... 01202 486361
Patient Advice & Liaison Services (PALS)……………01202 541585
Your contact information
Please ensure you keep the practice informed of any changes to your contact details, i.e. your address, telephone number(s) and your email address. Keeping your contact details up to date is extremely important particularly if you are referred for a hospital appointment. If we do not have your correct details you will not receive the appointment booking information from the hospital or Choose & Book.
Mobile phone number
If you have a mobile phone number and would like to receive text messages confirming your appointment booking(s) and a reminder message please speak to a receptionist to record your mobile number.
The practice is moving towards more electronic methods of contacting you and if you are able to provide an email address we will be able to forward letters and information to you via this method.
Website -
Please visit our website to learn more about the practice and the services we offer. If you are new to the area and would like to join this practice you can register via the link on the website - New Patients – Registering with us. Once we receive your request to register we will contact you to confirm that your address is within the practice area.
If you are already a patient of this practice and you would like to be able to order prescriptions and book or cancel appointments on-line this service is now available via our website.
Please complete an application form to register for this service. An application form is available from reception at either surgery or you may print one off from the website via the On-Line services link. For further information about SystmOnLine and what it is please see below or visit the website.
TPP SystmOne – is the name of the computer clinical software that this practice uses for your GP records and SystmOnline is a feature of the software.
You do still have a Lloyd George folder of older paper records however nowadays all records relating to your medical care provided by your GP, for example consultations, prescriptions, referrals to hospital and letters etc are stored on this computer system.
When you visit the surgery the doctor or nurse will access your patient record on the computer and will enter details of the consultation including any medication prescribed for you. If you are referred for a hospital appointment the referral letter is processed through the clinical software via an NHS secure internet service to the local hospitals.
The receptionists book all appointments through this software and these appointments are then added to your record when you book to see the doctor or nurse.
A feature of this software called SystmOnline allows patients* to book and cancel appointments, view their past and future appointment dates and times, request repeat medication, up-date your contact details and to submit questions to the practice.
If you would like to be able to access this service you will need to print off and complete the SystmOne on-line registration form a copy of which is shown below.