Golden Jubilee National Hospital
NHS National Waiting Times Centre
Interim Chair: Stewart MacKinnon
Chief Executive Jill Young
Recruitment line: 0800 0283 666
Dear Candidate
POST: Housekeeping Supervisor
HOURS: 37.5
CLOSING DATE: 23 February 2018
The National Waiting Times Centre Board welcomes your enquiry in connection with the above post. Please find enclosed an information pack.
Should you wish to submit an application for the above post, please ensure you do so in advance of the closing date. Late applications will not be forwarded for short listing.
When providing referees on the application form, please be aware that we require a minimum of two references to cover at least two year’s of previous employment/training history. If there is insufficient space on the application form to list all of your referees please provide on an additional page. Where possible, please provide us with e-mail addresses for contact. Additionally, you should note that as part of the pre-employment checks a PVG or Disclosure Scotland check will be completed. It is an offence for barred individuals to apply for regulated work.
Should you contact the recruitment team to discuss any queries regarding your application it is advisable that you retain the job reference number as you will be asked to quote this when you call. Unfortunately due to the volume of applications we receive, we are unable to write to applicants who are not successfully shortlisted for interview. If you have not received an invitation for interview within six weeks of the closing date please assume on this occasion you have been unsuccessful. We hope this will not deter you from applying again.
In the meantime, I wish you success with your application and should you require any further information or wish to check the progress of your application please do not hesitate to contact the recruitment team on the contact telephone number shown above.
Yours sincerely
Sandra Hill
Recruitment Assistant
National Waiting Times Centre Board
Information Pack
For the post of
Housekeeping Supervisor
37.50 Hours Per Week
Reference Number SHOW/2804
Closing Date: 23 February 2018
National Waiting Times Centre Board
General Information for Candidates
· This information package has been compiled to provide prospective candidates with details of the post and background information about The National Waiting Times Centre Board.
· The contents of this package are as follows:-
o Job Description/person specification
o Terms and Conditions of Service
o Application Form
o Equal Opportunities Monitoring Form
o Information on Agenda for Change
· The Equal Opportunities Monitoring form is required for monitoring purposes only and will not be made available to the interview panel during any part of the recruitment process.
· Please note, to ensure that we adhere to our current policy on Equal Opportunities; CV’s received with Application Forms will be destroyed prior to Application forms being passed for Short listing.
· NWTC operates a No Smoking Policy on all Premises and Grounds and in shared vehicles.
· All offers of employment will be subject to the receipt of three year’s satisfactory References, Occupational Health screening and Disclosure Scotland clearance. Please note that it is an offence under the act for barred individuals to apply for regulated work.
· Please email your completed application to:-
· When returning your completed application and any associated enclosures by Royal Mail you must ensure that the correct postage cost is paid. We have been informed by the Post Office that they are retaining those which have been underpaid. This has resulted in completed applications not being returned until after the closing date, and not being included for short listing.
· The short listing process will take place shortly after the closing date.
· As a Disability Confident Employer we recognise the contribution that all individuals can make to the organisation regardless of their abilities. As part of our ongoing commitment to extending employment opportunities all applicants who are disabled and who meet the minimum criteria expressed in the person specification will be guaranteed an interview.
· The organisation has introduced a set of shared values. These values will be measured during our Values Based Competency Interview. Our values are:
o Valuing dignity and respect
o A “can do” attitude
o Leading commitment to quality
o Understanding our responsibilities
o Effectively working together
National Waiting Times Centre Board
Terms and Conditions of Service
The terms and conditions applicable to this post are those of all NHS Scotland Employees.
1. Superannuation
You have the option to join the NHS Superannuation Scheme, to participate in the State Earnings Related Pension Scheme or to take out a Personal Pension.
Employees contributions to the NHS Scheme range from to 5.2% to 14.7% of salary (depending on rate of Pensionable Pay) and the employers’ contribution equates to 13.5% of salary. Employees in the NHS Scheme are “Contracted-out” of the State Earnings Related Pension Scheme and pay a lower rate of National Insurance contributions. Employees who choose to participate in the State Earnings Related Pension Scheme pay the higher rate of National Insurance contribution. A Stakeholder Pension is also available.
2. Salary
£17,760 to £20,727 per annum
3. Grade
This post is offered at Band 3.
4. Annual Leave
The annual leave entitlement in a full year commencing 1st April to 31st March is 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service. There are 8 Statutory and Public Holidays in each leave year. (Pro rata where applicable)
5. Hours of Duty
37.5 Hours per week
6. Tenure of Employment
This post is offered on a permanent basis
7. Asylum and Immigration Act 1996
Under the Asylum and Immigration Act 1996, we are required to carry out checks to ensure that all prospective employees are entitled to live and work in the United Kingdom. You will therefore be asked to provide appropriate documentation prior to any appointment being made.
National Waiting Times Centre Board
Benefits
NHS Superannuation scheme:
All staff are eligible to join this scheme from date of commencement. Employee contributions vary from 5.2% to 14.7% depending on annual pensionable pay. Benefits include a lump sum and pension when you retire, life assurance of 2 years’ pay - while you are working, pension and allowances for your spouse and children in the event of your death, and benefits for ill-health retirement. Members of the scheme receive tax relief on contributions and lower National Insurance contributions.
Annual leave entitlement (including public holidays):
35 days annual leave on appointment
37 days annual leave after 5 years
41 days annual leave after 10 years
Free car parking
Continuing professional development opportunities
Discounts at the Golden Jubilee Conference Hotel
Leisure Club membership – Get fit and healthy at the Centre for Health and Wellbeing with a discounted membership rate of £30 per month.
Discounted Room Rates - Rooms rates discounted subject to specific conditions.
Discounted Dining - 20% off food and beverage when dining in the hotel.
Golden Bistro (Hospital Restaurant) - Discounted food in our award winning hospital restaurant.
Childcare vouchers – If you are a working parent with children under the age of 16 you could save a significant amount per parent, per annum on the cost of childcare. Please note: this scheme will close to new applicants from April 2018 and be replaced by the new government backed Tax Free Childcare Scheme.
For more information about the benefits and discounts available to NHS staff, visit www.nhsdiscounts.com
Golden Jubilee Conference Hotel
JOB DESCRIPTION –
1. JOB IDENTIFICATIONJob Title: Housekeeping Supervisor
Department(s): Housekeeping
Job Holder Reference:
No of Job Holders: 4
2. JOB PURPOSE
Day to day supervision of the Housekeeping function ensuring that a quality service is provided. Ensuring the highest standards of cleanliness are being met at all times. To train new employee’s to Housekeeping standards.
3. ORGANISATIONAL POSITION
The post reports to the Housekeeping Manager. A housekeeping organisation chart is attached.
4. SCOPE AND RANGE
Must be cost conscious and use resources efficiently and effectively.
Evaluate and order equipment and housekeeping supplies.
5. MAIN DUTIES/RESPONSIBILITIES
· Ensure that guest bedrooms, public areas and staff areas all comply with established standard of cleanliness.
· Ensure that all housekeeping equipment is correctly used and maintained in good working order.
· Maintain effective departmental communication.
· Conduct housekeeping morning meetings, briefing staff on hotel business levels and issue daily tasks.
· Operate an effective lost property system, complying with legal requirements and hotel policies and procedures.
· Be aware of all hotel facilities in order to assist guests with any requests.
· Ensure that the maintenance reporting system is used correctly and that follow-up is completed, thereby achieving a high standard of maintenance throughout the hotel.
· Attend monthly ‘update meetings’ with the housekeeping manager.
· Ensure that the housekeeping office and store areas are kept clean and tidy.
· Identify individual team members training needs and action ongoing training to address this.
· Ensure that storage and control of departmental supplies meet hotel standards.
· Assist with monthly linen stock takes and ensure security of linen.
· Carry out an effective handover at the end of shift, highlighting rooms that have maintenance faults.
· Report any damage/incidents to hotel property to the duty manager.
· Ensure that all staff are appropriately dressed in line with hotel standards at all times.
· Be continuously aware of and react to guest feedback, and facilitate improved guest service.
· Ensure that the duty manager is informed of any relevant information regarding the housekeeping department.
· Support the housekeeping manager as required on staff interviews
· Accept other duties which will ensure the efficient running of the hotel.
· Ensure full compliance with the monthly Hotel Green focus.
6. SYSTEMS AND EQUIPMENT
· Working knowledge of manufacturer’s instructions for the maintenance and handling of housekeeping equipment e.g. the operation of vacuum cleaners, buffing machine, Rotawash machine, Washing machine and Tumble dryer, etc.
· Basic IT computer skills
· Works to Hotel cleaning specifications
· Works to Board Human Resources policies, procedures and systems.
· Works with cleaning chemicals such as: Instaclean, multi purpose glass cleaner etc
7. 7. DECISIONS AND JUDGEMENTS
Work is undertaken on own initiative with the need for some supervision. An awareness of
the activities of other departments is necessary as the Job activities are influenced by these.
Examine possible solutions to problems, for example access staffing requirements to meet
workload.
Make daily decisions and judgements relating to employee relations, ensuring that staff are
fully acquainted with relevant procedures and guidelines.
Postholder must be able to exercise judgement when dealing with enquiries and resolving
staff and guest issues, but recognise when support is required.
8. COMMUNICATIONS AND RELATIONSHIPS
INTERNAL
The postholder is required to develop strong working relationships with staff and Managers to ensure efficient day to day supervision of staff. They will be required to liaise with various departments within the hotel e.g. Front Office, Food and Beverage, Centre for Health and Wellbeing and Kitchen.EXTERNAL
Hotel Guests and delegates
Suppliers
Occasional contact with Hospital patients
9. PHYSICAL DEMANDS OF THE JOB
The post holder needs to be fit and active as the job entails a significant amount of walking.
Frequent requirement for long periods of concentration while preparing staff Rota’s and allocating
departmental daily workload schedule.
Requirement to provide prompt resolution to issues whilst working to tight deadlines
10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB
Being involved in stressful situations when dealing with demands of guests, staff and visitors.
Constant prioritisation and re-prioritisation of workload
Frequent interruptions by telephone or staff with queries.
11. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB
Previous experience in a Housekeeping capacity
Organisational and Prioritisation skills
Good communication skills
Attention to detail
Proactive and able to work on own initiative
12. JOB DESCRIPTION AGREEMENT
A separate job description will need to be signed off by each jobholder to whom the job description applies.
Job Holder’s Signature:
Head of Department Signature:
/ Date:
Date:
Recruitment Person Specification
Essential
/Desirable
Qualifications/Training / 1.· Evidence of attendance at a supervisor’s course
· Moving and Handling Training / 6.
Experience / 2.
· Previous supervisory experience within a similar standard of hotel environment.
· Extensive Housekeeping experience
· Understanding of Health and Safety / 7
Skills/Knowledge / 3.
· Highly developed interpersonal skills.
· Able to demonstrate excellent organisational skills.
· Good working knowledge of computer systems
· Knowledge of COSHH / 8
· Understanding of carrying out audits of work carried out by team.
Additional job
requirements
E.g. car driver, unsocial hours / 4.
· Ability to work as part of a team.
· Must demonstrate a flexible approach to the working day. / 9.
Any other additional information / 5.
· Highly developed tact and diplomacy
· Excellent communication skills with an emphasis on customer care
· Confidentially including an excellent telephone manner / 10.