Stock Clerk, Sales Floor

Stock Clerk, Sales Floor

TASKS

·  Answer customers' questions about merchandise and advise customers on merchandise selection.

·  Take inventory or examine merchandise to identify items to be reordered or replenished.

·  Pack customer purchases in bags or cartons.

·  Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

·  Receive, open, unpack and issue sales floor merchandise.

·  Clean display cases, shelves, and aisles.

·  Transport packages to customers' vehicles.

TOOLS

·  Bailing press

·  Dollies/Buggies

·  Forklifts

·  Pricing gun/label dispenser

·  Step ladder

·  Pallet jack

·  Box cutters

KNOWLEDGE

·  Customer and Personal Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

·  Mathematics— Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

·  English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

SKILLS

·  Speaking— Talking to others to convey information effectively.

·  Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

·  Service Orientation— Actively looking for ways to help people.

·  Social Perceptiveness— Being aware of others' reactions and understanding why they react as they do.

·  Coordination— Adjusting actions in relation to others' actions.

·  Time Management— Managing one's own time and the time of others.

ABILITIES

·  Oral Expression— The ability to communicate information and ideas in speaking so others will understand.

·  Speech Clarity— The ability to speak clearly so others can understand you.

·  Oral Comprehension— The ability to listen to and understand information and ideas presented through spoken words and sentences.

·  Trunk Strength— The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

WORK ACTIVIES

·  Communicating with Supervisors, Peers, or Subordinates— Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

·  Performing for or Working Directly with the Public— Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

·  Handling and Moving Objects— Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

·  Performing General Physical Activities— Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

·  Controlling Machines and Processes— Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

·  Establishing and Maintaining Interpersonal Relationships— Developing constructive and cooperative working relationships with others, and maintaining them over time.

·  Identifying Objects, Actions, and Events— Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

·  Getting Information— Observing, receiving, and otherwise obtaining information from all relevant sources.

·  Coordinating the Work and Activities of Others— Getting members of a group to work together to accomplish tasks.

·  Processing Information— Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

·  Assisting and Caring for Others— Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

·  Organizing, Planning, and Prioritizing Work— Developing specific goals and plans to prioritize, organize, and accomplish your work.

·  Selling or Influencing Others— Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

DETAILED WORK ACTIVITIES

·  Discuss goods/services info with customers or patrons

·  Deliver items

·  Distribute materials to employees or customers

·  Stock supplies or merch

·  Clean facilities or equipment

WORK CONTEXT

·  Deal With External Customers— 66% responded “Extremely important.”

·  Contact With Others— 66% responded “Constant contact with others.”

·  Indoors, Environmentally Controlled— 83% responded “Every day.”

·  Spend Time Standing— 64% responded “Continually or almost continually.”

·  Face-to-Face Discussions— 57% responded “Every day.”

·  Importance of Being Exact or Accurate— 39% responded “Extremely important.”

·  Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls— 54% responded “Continually or almost continually.”

·  Time Pressure— 59% responded “Every day.”

·  Spend Time Walking and Running— 57% responded “Continually or almost continually.”

·  Spend Time Kneeling, Crouching, Stooping, or Crawling— 49% responded “Continually or almost continually.”

·  Responsible for Others' Health and Safety— 41% responded “Moderate responsibility.”

·  Spend Time Bending or Twisting the Body— 48% responded “Continually or almost continually.”

·  Physical Proximity— 46% responded “Moderately close (at arm's length).”

·  Spend Time Making Repetitive Motions— 30% responded “Continually or almost continually.”

·  Importance of Repeating Same Tasks— 40% responded “Very important.”

JOB ZONE

Title / Job Zone One: Little or No Preparation Needed
Education / Some of these occupations may require a high school diploma or GED certificate.
Related Experience / Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training / Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples / These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.
SVP Range / (Below 4.0)

WORK STYLES

·  Self Control— Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

·  Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.

·  Integrity— Job requires being honest and ethical.

·  Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

·  Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.

·  Stress Tolerance— Job requires accepting criticism and dealing calmly and effectively with high stress situations.

·  Concern for Others— Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

·  Social Orientation— Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

·  Independence— Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

·  Initiative— Job requires a willingness to take on responsibilities and challenges.

·  Leadership— Job requires a willingness to lead, take charge, and offer opinions and direction.

·  Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

·  Achievement/Effort— Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

·  Innovation— Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

·  Persistence— Job requires persistence in the face of obstacles.

WORK VALUES

·  Relationships— Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

·  Support— Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.