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Title / Demonstrate knowledge of and prepare quotes for specialist travel products outside New Zealand
Level / 4 / Credits / 3
Purpose / People credited with this unit standard are able to demonstrate knowledge of specialist travel products outside New Zealand; and establish customer requirements, source information, and preparea quote for a specialist travel product outside New Zealand.
Classification / Tourism > Travel
Available grade / Achieved
Explanatory notes
1Definitions
Travel industry workplace policies and procedures refer to documented instructions about workplace expectations, these must include but are not limited to – customer service delivery, personal presentation, legislation, organisational structure, business objectives.
Specialist travel product refers to products which are often represented by a general sales agent (GSA) or require the consultant to go direct to the supplier. Examples of specialist travel product includes but is not limited to – canal boats, cycle tours, villa stays, small ships and/or postal boats, Antarctica expeditions, Orient Express, Tim Round tours, Bill Peach journeys.
Product refers to products and/or services.
Suppliers, in the context of this unit standard, may include wholesalers, GSAs and/or direct suppliers.
2This unit standard may be assessed against in a travel industry workplace when appropriate situations arise, or in a training provider environment if simulated workplace conditions are able to be provided that reflect the standards of a travel industry workplace.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of specialist travel products outside New Zealand.
Evidence requirements
1.1Specialist travel products are identified and described in accordance with supplier information.
Rangeevidence is required for four different specialist travel products.
1.2Suppliers of specialist travel products are identified in accordance with travel industry workplace policies and procedures.
Rangeevidence is required for the four different specialist travel products identified in evidence requirement 1.1.
1.3The uniqueness of specialist travel products are explained in accordance with supplier information.
Rangemay include but is not limited to – special features, exclusivity due to restricted numbers and/or departures, services, facilities;
evidence is required for the four different specialist travel products identified in evidence requirement 1.1.
1.4Advantages and/or disadvantages of specialist travel products are explained in accordance with supplier information.
1.5Any special conditions related to specialist travel products are explained in accordance with supplier requirements and travel industry workplace policies and procedures.
Rangemay include but is not limited to – self operated or assisted, level of fitness, types of clothing, volunteer, insurance, equipment.
1.6Any additional information is explained in accordance with supplier information and travel industry workplace policies and procedures.
Rangemay include but is not limited to – getting to the start point of a tour, arranging to pick up keys, passport and visa requirements, health and safety recommendations.
1.7Payment terms and conditions are explained in terms of their significance in retaining reservations.
Outcome 2
Establish customer requirements, source information, and prepare a quote for a specialist travel product outside New Zealand.
Evidence requirements
2.1Information obtained from the customer enables their needs, preferences, and expectations to be determined in relation to a specialist travel product.
Rangeexamples of needs – low-cost, upmarket, special meals;
examples of preferences – tour company, mode of travel, accommodation standard;
examples of expectations – to experience another culture, to experience something unique, level of service, personal achievement and/or goal.
2.2Customer is advised of any specialist travel product(s) that would match their needs, preferences, and expectations in accordance with travel industry workplace policies and procedures.
2.3Specialist travel product information is sourced and a quote is prepared in accordance with customer requirements and travel industry workplace policies and procedures.
2.4The quote and any special conditions and/or additional information are explained to the customer in accordance with supplier requirements and travel industry workplace policies and procedures.
2.5Terms and conditions are explained to the customer in accordance with supplier procedures and travel industry workplace policies and procedures.
Rangepayment conditions, reservation conditions, cancellation policy, insurance.
Planned review date / 31 December 2021Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 16 July 2010 / 31 December 2018
Review / 2 / 16 February 2017 / N/A
Consent and Moderation Requirements (CMR) reference / 0078
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMRs). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact ServiceIQ you wish to suggest changes to the content of this unit standard.
ServiceIQSSB Code 9068 / New Zealand Qualifications Authority 2018