Nermina Miller’s Resume

101 River Birch Drive

Fletcher, NC 28732

(828) 684-1251

or

Education:University of SouthFlorida, Tampa, FL

BA in English, Professional and Technical Writing (2003)

Magna Cum Laude (3.8 GPA in the major; 3.7 GPA overall)

Relevant Courses:

Professional Writing (A)Expository Writing (A)

Technical Writing (A)Advanced Technical Writing (A)

Computer Science (A)Curriculum and Instruction (A)

Cross-Cultural Issues (A)Introduction to Linguistics (A)

Experience:

03/94-present / Freelance Technical Translator and Editor. Current projects include translation, publications project management, editing, indexing, bibliography setup, and layout.Recently completed: 500+ page audiovisual design manual, a software user guide, and Serbian and Russian medical questionnaires. Clients include Bosnian Federation Ministry of Education, Bosnian Radio and Television, EU, Infomarex, International Language Bank, Nexus Traduciones, Oxford Outcomes, Pharmaquest LTD, Targem Translations, Ultra Translate, UNHCR, Universe Technical Translation.
6/04-10/05 / Technical Editor for BICSI, Tampa, FL. Edited, indexed, and laid out technical manuals(Information Transport Systems Installation Manual, Wireless Design Reference Manual, Electronic Safety and Security Design Reference Manual, Information Transport Systems Dictionary). Written and edited instructional material, including workbooks and quizzes. Coordinated the work of subject matter writers. Written original content for publications policies and procedures. Managed the deadlines and communication for deliverables from instructional development contractors. Managed the copyright registration of all publications.
1/04-5/04 / Technical Writer Consultant for Consultis, Tampa, FL. Worked with software developers and IT technicians to develop SharePoint knowledge base for a financial company’s IT department.Knowledgebase featuredvarious proprietary and local hardware and software troubleshooting procedures, setup procedures, setup checklists, and helpdesk operation policies. Developed project plans. Edited superuser guides. Developed Outlook Express alert system in HTML for remote user locations. (Supervisor: Bill Hodges)
9/03-3/04 / Technical Writer for Pilgrim Software, Tampa, FL. Developed project management methodology based on Goal-Directed Project Management by PricewaterhouseCoopers. Written and edited software implementation documents, including scope of work, functional requirements, implementation plans, test plans, project handoff documents, and checklists. Written and edited procedures, policies, forms, work instructions, and user guides. Updated content of the company’s Intranet and Internet Websites. (Supervisor: Juergen Hahn)
10/01-12/02 / Regional Administrator for On Command Corporation, Tampa, FL. Written and edited daily, weekly, and monthly reports on technical service quality in Florida, North Carolina, Georgia, and the Caribbean. (Supervisor: Melissa Sullivan)
9/00-9/01 / Production Assistant for BVP, Tampa, FL. Written the script for the MOSI Hispanic Scientist of the Year Award Video in 2001. (Producer: Scott McFarland)
9/97-3/00 / Radio Producer for USAID Public Education Project, Sarajevo, Bosnia. Written and translated content for radio and TV shows, newsletters, brochures, newspaper ads, and leaflets. (Supervisor: Hope Bryer)
8/95-5/98 / English Desk Editor-in-Chief for ONASA, Sarajevo, Bosnia. Written and edited English news reports on a variety of topics, including politics, health, culture, and military.

ComputingAdobe PageMaker, FrameMaker, Photoshop, Illustrator,

Skills:Dreamweaver; Microsoft Office Suite (Word, Excel, PowerPoint, Visio); Microsoft FrontPage, SharePoint; Publisher; SnagIt Studio; HTML

Organizations:Society for Technical Communication (past member); Phi Theta Kappa International Honor Society (Scholarship); USF Arts and Sciences Honor Society.

Activities:Reading, short fiction writing, attending concerts, traveling.

Languages:Bosnian, Croatian, Serbian, and Russian (into English only)

Other:PricewaterhouseCoopers training on Goal-Directed Project Management (GDPM); Associated Press Seminar for Young Journalists; USF Arts and Sciences Dean’s List of Scholars.

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